Dear Mr/Mrs, We are so sorry for what happened to you during your trip. Your feedback is really helpful for us to adjust our staff member's working attitude and try harder in the future. There is still imperfection in food service and we think that some fine-tuning will be considered to meet the customer's demand. Once again, thank you for staying with us. We hope to have another chance to serve you on board. Best regards,

Dear Freddie, Thank you for being a part of our service. We hope that you accept our apology for that inconvenience. We will double check the issue and consider a solution in the next time. Once again, thank you for being here. From Gray Line Halong with LOVE.

Dear 秀君, We are really glad to know that you were entirely content with your trip in Ha Long with us . Your feedback rate is a kind of encouragement which helps us improve our service to bring an unforgettable moment to our beloved customers. Once again,thank you very much for choosing us and hope to serve you again.Wish you have more and more meaningful journies in your lifetime. From Gray Line Halong with LOVE !

Dear Vincent , We are really happy to know that you enjoyed your tour in Ha Long with our cruise. Your feedback is a kind of encouragement which helps us improve our service to bring an unforgettable moment to our beloved customers. Once again,thank you very much for choosing us and hope to serve you again.Wish you have more and more meaningful journies in your lifetime. From Gray Line Halong with LOVE !

Dear George , We would like to express my sincere thanks to you for a conscientious comments. We always keep our service at top of mind and hope to provide the best experience to our beloved customers. We are really glad to know that you were content with our facilities and the food as well. A great leader always gives constructive feedbacks and we trully appreciate your kind feedback as a big motivation for us to be better in the future. Once again, thank you very much. Wish you good luck and hope to have another chance to serve you onboard. From Gray Line Halong with LOVE !

Dear Sir , We would like to express our sincere thanks to you for giving us a positive feedback. It is such a great honor of us to be chosen for your trip in Ha Long Bay. We are truly happy as you enjoyed the trip and Vietnamese food as well. We treasure your valuable comments and keep on improving in the future. Once again,thank you so much for staying with us. Wish you and your family good health and have a lot of exciting experiences in life. From Gray Line Halong with LOVE!

Dear Maria, It is extremely kind of you to share us your great experience in Ha Long Bay. We are so glad to know that you were entirely satisfied with our services, especially our tour guide-Sunny Day. That is one of the biggest motivations for us to work better and better in the future. On behalf of our Company, We would like to say thank you again for choosing our service and hope to see you later. Best wishes, From Gray Line Halong with LOVE!

Dear Sir / Madam , We would like to express our sincere thanks to you for giving us a positive feedback. It is such a great honor of us to be chosen for your trip in Ha Long Bay. We are truly happy as you enjoyed the trip and Vietnamese food as well. We treasure your valuable comments and keep on improving in the future. Once again,thank you so much for staying with us. Wish you and your family good health and have a lot of exciting experiences in life. From Gray Line Halong with LOVE!

Dear Sir / Madam , We are very thankful to you for your nice feedback. Our team is extremely glad to know that you had a wonderful experience in Ha Long with us. Your satisfaction will be an inspiration for us to improve our service in the future! Once again,thank you again for being here with us. We hope to have another chance to serve you onboard. From Gray Line Halong with LOVE!

We all need people who will give us feedback. That's how we improve. Thank you.

We all need people who will give us feedback. That's how we improve. Thank you.

Thank you for your visit and rating us. It means a lot for our business. Hope that you had a good time in Halong Bay. Thank you.

We take a great pride to have your visit onboard. Thank you very much.

Dear How Hai Low, We would like to thank you so much for choosing Gray Line Halong service and sending us conscientious comments about your tour with us. It is a kind of encouragement that helps us to improve our service better and better in the future. Once again, thank you very much and hope to see you again in the next time! From Gray Line Ha Long with LOVE!

Dear Out Client, Thank you so much for your comment. Through your rating, we know that you had a nice trip with us. About check-out time, we are almost full every day and everything need to be perfect before 12:00. Hence check-out time at 9:30 am is the ideal time for us to meet up with the check-in time of new guests. Every cruise in Halong Bay also has the same check out time. But we understand totally for your feeling in this inconvenience. We hope to have a chance to serve you in the future! Best regard, Daisy

What a great comment! Thank you so much for sharing with us your own feeling as well as rating our service quality. Hope to see you again! From Gray Line Ha Long with LOVE!

Hi Our Client! Warmest greetings from Gray Line Halong Cruise! Thank you so much for giving us conscientious and positive comments about our service during your 2D1N tour with us. Your extremely nice words make our day full of encouragement and vitality. We hope to have a chance to serve you again in the future! From Gray Line Ha Long with LOVE!

Hi our clients, Thank you for sharing with us your own feelings as well as rating our service quality. Hope to see you again! From Gray Line Ha Long with LOVE.

Hi Sanja, Thank you for giving us detail compliments. We’re so happy to know that you stayed comfortable with our room, food and our tour guide. ABT the itinerary, Titov is the main final point on the first day with many interesting activities (having sunbath, swimming or conquering the peak of the Titov to admire the Bay’s panorama) so we expect you to spend more time to let you have various choices to be by your own in there. Because another cruise has had the same itinerary, so sometimes, crowded status is inevitable, we hope you can sympathize about this. Your helpful suggestions are kind of resources which help us improve our services in the future. Thank you and wish you all the best. Best wishes,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Dear Teresa, Really happy to have your nice words towards our staff. So inspirational. Just few months before renovation, our boat is really a little old at outside look. We appreciate your feedback and will improve it surely. Thank you very much.

Dear Paul, Warmest greetings from Gray Line Halong cruise! You have made us feel truly happy by writing an extremely inspirational and motivational review about your experience to Halong bay with us. Especially, we'd like to send you heartfelt thanks for your compliment and your time, that you spent to share your detail review. We really appreciate your feedback about our itinerary and we will try to improve it better in the future. However, I hope you can sympathize that we just want our dear customers can enjoy all the best thing in Halong. Therefore, the time maybe too tight in your opinion. On behalf of our team, please let me express our thanks to your great review. We wish you and your family a happy vacation and may you have health and success. We look forward to serving you again in the future. Best regards,

Dear our value customer, Warm greeting from Gray Line Halong Cruise! First of all, thank you so much for choosing us for your trip in Halong and I am also sorry for any inconvenience you had experienced during your recent day in our cruise. We pride ourselves on the Gray Line standard and I have carried out an investigation to find out our shortcoming this time. Hereby, I also wish to explain some unexpected situations in your vacation with the hope that you can sympathize for us. From my point of view, no matter how good our service is, made you feel unhappy is contrary to our service orientation. I certainly understand your frustration at being waited too long for the shuttle bus. In fact, on your travel date, I heard you checked out at around 11:30 and the shuttle bus picked up you at approximately 12:30. I understand you have to wait for 1 hour and it may not happy to waste time like this. However, I hope you can sympathize that this is shuttle bus service, not flexible private car so we have to follow the general calendar. Our guide also notify this before hand but finally, I sympathize your annoyed of being wait for 1 hour and we are so sorry for this. About your private sundeck, even though this problem rarely happen at our cruise for long time, this is actually our staff’s mistake. I also would like to send you a sincere thanks for your straight feedback and your time to share your comment. It plays an essential role for us to notice our weakness and improve our service better and more professional. I have reported this problem to our Operation Manager to make a written warning to all the staff. On behalf of our company, I deeply apology for your disappointment and we really hope to have an opportunity to serve you again,which not only to show you our upgrade service but also to compensate for this unexpected vacation.

Dear Megan, Warmest greetings from Gray Line Halong cruise! Thank you so much for giving us a positive compliments about our Gray Line Halong service. We really appreciate your shining recommend our cruise to international visitors and we will try our best to provide higher quality service in the future. On behalf of Gray Line Halong Cruise, we wish you good luck, lots of fun and exciting experiences in the future.

Dear Janice, Thank you so much for spending your valuable time to giving us your review about your trip with us. On behalf of our team, please let me express our thanks to your great support. We look forward to serving you again in the future. Best regards,

Dear VJ, Thank you for taking your valuable time to write the review on Expedia. I am so sorry if you was not happy during your stay at our cruise. It could be great if you can tell us more details about your experience such as what make you feel it not worth to do? We always ready to hearing from you soon and will try to improve our service better in the future. We wish you all the best! Best regards,

Dear Wan Nuraiza, Warmest greetings from Gray Line Halong cruise! You have made us feel truly happy by writing an extremely inspirational and motivational review about your experience to Halong bay with us. Especially, we'd like to send you heartfelt thanks for your compliment and your time, that you spent to share your detail review. We are also grateful for your nice and kind words about our boat, the room and all the staffs during your 2D1N with us. Thank you for your comment about the bamboo boat activity. We will consider and try to improve it in the future. On behalf of our team, please let me express our thanks to your great review. We wish you and your family a happy vacation and may you have health and success in this new year. We look forward to serving you again in the future. Best regards, Sulli Nguyen. Gray Line Halong Customer Care. Gray Line Halong Cruise.

Dear Tracey, Warmest greetings from Gray Line Halong cruise! Thank you so much for giving us very positive comments about our Gray Line Halong service. We are really grateful to hear that you had a great time in Halong Bay with us. Especially, your nice and kind words about our room, our food and the staffs have made us feel truly happy. On behalf of Gray Line Halong team, thank you very much and we wish you and your family all the best and happy till the last. Hope to see you next time to Halong Bay as well as Vietnam. Best regards,

Dear Orbitz, Warmest greetings from Gray Line Halong cruise! Thank you very much for your valued time to share an informative and insightful review to other international tourists. We are truly happy to hear that you have had the unforgettable experience in Halong Bay with us. We would love to see your nice words about the scenery, our room and itinerary. Your kind complements are surely passed to the whole team as a big motivation for us to work harder and harder. We are also sorry if the food did not meet your expectation. In fact, we normally recieve quite good feedback about our food. However, we appreciate your straight comment and we will try to improve it in the future. Once again, thank you very much for sharing with us your own feelings as well as rating our service quality. Best regards, Sulli Nguyen. Gray Line Halong Customer Care. Gray Line Halong Cruise.

Dear Cheng Fun Edward, Thank you for taking your valuable time to write the review on Expedia website. I was sorry for the any inconvenience you experienced during your recent stay at our cruise. Herby, I’m pleased to clarify all issues. In fact, we did send you an email with the photo of our cabin and received your confirmation. We hope the upgraded cabin with private terrace will be better and could make the most of your trip in Halong Bay. Moreover, we also said that this is private cruise so it could be smaller but cozier than the one you had booked. Besides, all the facility as well as the itinerary in this cruise is same like the other. Therefore, we did hope you could enjoy your trip with happy moment till the last. From my point of view, no matter how good our service is, made you feel unhappy is contrary to our service orientation. On behalf of our team, I deeply apology for your disappointment and we really hope to have an opportunity to serve you again, which not only to show you our upgrade service but also to compensate for this unexpected vacation and really wish to have your sympathy on this situation. Best regards, Sulli Nguyen Gray Line Halong Customer Care.

Dear Brad, Thank you so much for giving us very positive comments about our Gray Line service.You illustrated every detail from scenery, cruise, foods, activities and crew service as well. All things are planed into details to make sure that you have the best enjoyment and smooth arrangement during the cruise. We are so thrilled to provide you the unforgettable memories on the bay. It is our greatest outcome in work: meet your expectation totally. Besides, we really appreciate your comment about longer relaxing time, we will try to improve it in the future. Thank you very much again for highly recommending us to people. We wish you good luck, lots of fun and exciting experiences in the up coming year. Happy new year ! Hope to see you next time to Halong bay. Best regards,

Dear Anonymous, Thank you so much for spending your valuable to review us on Expedia. Unfortunately you may not totally happy with our service which leads to your vote 2/5 with no more detail. Can you contact us and tell us more about your experience. We are looking forward to hearing from you soon. Best regards, Sulli Nguyen. Gray Line Halong Customer Care.

Dear Anonymous, Warmest greetings from Gray Line Halong cruise! Thank you for taking your valuable time to write the review on Expedia. About the room, the itinerary and the cooking class time, we still recieve quite good review about that. However, it may not meet your expectation, we are so sorry about that and we will consider to improve it as soon as possible. We are also grateful for your nice words about the kayaking. Your feedback plays an essential role for us to improve our service better in the near future. Thank you very much again for taking your time with us. We wish you good luck, lots of fun and exciting experiences in the up coming year. Hope to see you next time to Halong bay. Best regards, Sulli Nguyen. Gray Line Halong Customer Care.

Dear_________ Warmest greetings from Gray Line Halong cruise! Thank you very much for spending your valued time to share the memorable experience on Gray Line Halong Cruise with other travellers. We are delighted that you enjoyed the trip to Halong bay with us. Not only our valued tour guide but all members of Gray Line Halong Team also will do our best to match very need of guests. We always try to bring guests the long time as much as possible to discover and enjoy the beauty of nature and culture on Halong Bay. Gray Line Halong cruise is one of the tour operators who provide the longest route and variety of activities on Halong Bay. However, if guest prefer staying on boat to enjoy all activities, please just feel free to do that because all activities are included and optional. Once again thank you for giving us nice compliments that would be a big motivation for the whole team to work harder and harder. Wish you good luck, and lots of fun and exciting experiences on travel! Best regards, Anthony Nguyen Sales & Operation Manager Gray Line Halong Cruise

Dear ________ Warmest greetings from Gray Line Halong Cruise! Thank you so much for giving us very positive comments about our Gray Line service. You illustrated every detail from cruise, foods, activities and crew service as well. All things are planed into details to make sure that you have the best enjoyment and smooth arrangement during the cruise. We are so thrilled to provide you the unforgettable memories on the bay. It is our greatest outcome in work: meet your expectation totally. We are still on the way to make our service quality perfect, to bring the unforgettable time to our beloved customers like you. Thank you very much again for highly recommending us to people. We wish to meet you in the future when you visit Halong bay next time. Best regards, Anthony Nguyen Sales & Operation Manager Gray Line Halong Cruise