Ratings based on 24 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Carolyn from Surrey
Posted Dec 4, 2013
Pros: Family room was large, good beds and lovely shower with separate toilet. Public areas comfortable, breakfast good, cooking facilities available,
Cons: If I was being picky, shower was a bit slow to drain.
Location: A few minutes walk from Berliner Tor station you can then get anywhere by public transport which is fast and efficient.
Recommendedby Asgar from London
Much better quality than most hostelsPosted Sep 4, 2013 on Hotels.com
It was extremely clean and well-maintained. The size of the room was very big for a shared room. I liked the stay a lot.
for Everyoneby Ed from Baltimore MD USA
A pleasant economy hotel/hostelPosted Aug 19, 2013
Pros: The rooms were adequately sized and very clean. Reasonably priced meals were available as was parking.
Cons: I found no problems with the hotel.
Location: The hotel is located in a fairly remote location from Hamburg city center. There were no restaurants or things to do nearby.
I rented two rooms at A&O Hamburg City for my family. The rooms were clean and well-accommodated. The hotel offered a light dinner at the bar which was tasty and reasonably priced. A buffet breakfast was offered at an additional cost. Hotel parking was available at an added cost, but plenty of on-street parking with a meter was available.
for Everyoneby Lola from Toronto
SuperPosted Aug 12, 2013
Cons: Smokers on the entry way
Would be nice if they have air condition. Food was reasonably good!
for Familiesby Gav from Australia
A&O Hamburg good choice!Posted Jun 1, 2013
Pros: Modern and clean room.
Location: Don't bother walking on this side of the station, everything useful is on the other side.
Famy room was neat, clean, basic and modern. Perfectly fine as a base in Hamburg for our family although we missed the tea and coffee facilities of a motel. The hot chocolate from the machine downstairs is good though! Loved the towel service daily as well as free wifi in room. Supermarket REAL a short walk away.
for Business Travelersby A verified traveler
Posted May 1, 2013 on Hotels.com
Very bad service
for Familiesby Vincent from Paris
Fair hotelPosted Apr 29, 2013 on Hotels.com
Overall stay was ok but staff is not very friendly and the hotel is quite noisy due to many groups of students staying there.
for Studentsby Deejay from Scotland
Good value but noisyPosted Apr 2, 2013
Pros: Inexpensive and good value
Good value hotel but can be noisy. Also not close to anything really so you need to travel by train to everything.
for Everyoneby Augusta from UK
If you want staff forcing their way into your roomPosted Mar 14, 2013
Cons: Everything (as above)
Location: Dreary, dingy, industrial wasteland
If courtesy and anymore than a glare from reception staff is what you are expecting, it's better not to chose this hotel. I am rarelty disappointed by services, always stay in cheap hotels and travel alot, however, I had by far the worst experience I've ever had at a hotel at A&O Hamburg. The hotel is musty, smells strange, the floors are dusty and even the sheets were (literally) crummy. But all that wouldn't matter so much for a quick stay over? Yes. Hotel staff didn't know the name of any of the major museums in Hamburg, where they were or how to get there (and treated it as an offence to their teenage pride when a guest asked a question), the lobby was full of blasting arcade machines, non-stop trash rock and blaring televisions (forget a pool table or anything which would risk actually putting a smile on any of the sullen patron's faces). To top it all off, the hotel staff forcibly entered our locked room and demanded in a sort of commanding frenzy that we leave "now" at 10.10, since check out was at 10am. May I mention, we were a young family with a two year old child, had already paid for our rooms, and showed nothing but politeness to all the staff throughout our stay. The fact that we had colds and hadn't slept very well on their rubber covered mattresses (and were just preparing our things to leave) didn't matter to them.
for Everyoneby A verified traveler
Great value for moneyPosted Mar 11, 2013
Clean, big, good and free wifi in public places, 24H bar.