We were a party of 4 couples plus 2 elderly ladies and this is a consolidated view of all. The hotel was clean, could not be faulted. Dinner, a buffet, was only just OK, but we were towards the end of the evening. Breakfast was good.The rooms Clean, 3 TV's didn't work. Although they were only needed for the BBC News which was available. The Shower room, we had to leave to dry because it is so small. The bed was OK but fastened to the wall on one side so toilet in the night meant climbing over partners or sliding off the end. The rooms were just 50% to small.
2 couples had empty shower gel dispensers which took to long to replenish, one had to be reported a second day.
The 2 elderly ladies wanted twin beds, which the booking agent confirmed would be "no problem". The hotel has no twin rooms. The solution was acceptable, they were given single rooms.
Overall, was clean, we had a good time in Hamburg but the hotel turned out to be disappointing.