Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from uk

Just what you would expect

Posted Aug 24, 2014
Pros: Clean and tidy
Cons: Free wifi
Location: We walked from the station to the hotel although it was quite a hike. Not a lot going on in the location that I found.
The hotel is exactly as you would expect. Identical to the rest of the chain. Clean tidy. Pity the wifi isn't free.
Comment from Hotel Management
Sep 12, 2014
Dear Andrew, Thank your for your feedback. We hope you enjoyed your stay at the Crowne Plaza Hamburg-City Alster and we look forward to welcoming you again. Yours sincerely Hannes Dreher General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NORTH WALES

CITY BREAK

Posted Aug 14, 2014
Pros: CONVENIENTLY LOCATED CLOSE TO CITY CENTRE
Cons: BAR LAYOUT NOT GREAT
Location: EASY WALK FROM UNDERGROUND STATION WHICH LINKS TO THE AIRPORT. BUS STOP 200M FROM HOTEL No 6 BUS TAKES YOU INTO THE CENTRE IN 5 MINUTES.
THREE NIGHT BREAK, SIGHTSEEING, SHOPPING AND VISIT TO MUSEUM.
Comment from Hotel Management
Sep 12, 2014
Dear Philip, We really appreciate your effort and time you took to evaluate our hotel. We hope you had a nice time in Hamburg and we look forward to welcoming you again. Yours sincerely Hannes Dreher General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from london

nice hotel close to the city center

Posted Jul 20, 2014
Pros: the breakfast, swimming pool, and the location
Cons: staff to be more friendly and welcoming, room to be clean, carpet need changing
Location: shopping area is near, walk by the canal,
the hotel had a nice warmed indoor swimming pool perfect for children, but the room was small with old carpet . staff was not friendly, the reception staff was rude, good breakfast i requested a cot for the room during my booking and the room had no space for cot and we had to wait 3 hours to have the cot in a room. we had no space in the room and the baby who is 18month couldnt play on a floor. the hotel is situated near shopping area at a walking distance.
Comment from Hotel Management
Sep 12, 2014
Dear Sania, Thank you for your feedback. It is of high importance to us as it helps to improve the service we offer to our guests. I would like to apologise for any inconvenience and I hope you will choose our hotel for your next visit in Hamburg. Yours sincerely Hannes Dreher General Manager
5 out of 5
Recommended
by John D from Fresno, California

A FINE HOTEL WITH A GREAT BREAKFAST

Posted May 15, 2014 on Hotels.com
The hotel was a little hard to find and too far to walk to the train station, but I very much enjoyed the hotel and was treated very nicely. The room was clean and comfortable.
Comment from Hotel Management
Aug 21, 2014 by Hannes Dreher, Hotel Management
Dear John D., Thank you very much for your feedback. We are glad to read that you enjoyed your stay at the Crowne Plaza Hamburg- City Alster and we look forward to welcoming you again. Yours sincerely Hannes Dreher General Manager
4 out of 5
Recommended
for Couples
by elaine from preston, uk

Very good hotel lived up to expectations

Posted Apr 1, 2014
Pros: The breakfast and the location. Though it's not in Alster as advertised its in St georg...which is a gay district but there were no issues with this.
Cons: TV reception....no bbc
Location: 5 mins walk to a variety of restaraunts and bars... Italian, german, Spanish . Grocery and wine bars and a good range of individual shops nearby.
Very nice stay, 15 minutes walk to central station and the start of the shopping district. Hotel breakfast one of the best selections I've ever had in a hotel. Didn't use the pool or the bar / restaraunt. Also close to the lake.
Comment from Hotel Management
Sep 12, 2014
Dear Elaine, Thank you very much for your great feedback. We are glad to read that your stay at the Crowne Plaza Hamburg-City Alster was nice and you enjoyed our breakfast. We hope you will choose our hotel for your next Hamburg trip and we look forward to welcoming you again! Yours sincerely Hannes Dreher General Manager
3 out of 5
Recommended
for Everyone
by Steve from London

Good location and links but feeling a bit tired

Posted Jan 3, 2014
Pros: Location
Cons: Free wifi and new carpets
Location: Easy to walk into town or get the frequent bus from outside. Lake nearby offering a nice walk or jogging option.
Location is very close to a bus stop on route 6 (which seems to stop at all the important places) as well as a 15 min walk to a U bahn station. There is a need to refresh the hotel though - especially the rooms. The carpet in my room was threadbare (something I wouldn't expect at a Crowne Plaza). Rooms are not large, but are adequate. Showers are good, but bathrooms are fairly small. When waiting in the lobby, we found that smoke often drifted in from the smoking area immediately outside the entrance. One major issue is the lack of free wifi anywhere in the hotel. In this day and age this is unacceptable.
Comment from Hotel Management
Sep 12, 2014
Dear Steve, Thank you very much for providing us with your feedback which is of high importance to us. We are sorry we could not meet all of your expectations. However, as our hotel is in the process of refurbishment, we really hope that you will choose the Crowne Plaza Hamburg-City Alster for your next stay in Hamburg and we will be able to convince you of our high standards. Please notice that for all IHG Rewards Club Members is the internet free of charge. We look forward to welcoming you again. Yours sincerely Hannes Dreher General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 27, 2013
4 out of 5
Recommended
by Marina from Tel Aviv

Overall good stay but outrageous internet price

Posted Oct 30, 2013 on Hotels.com
Overall good stay, nice hotel, good location. Internet is 22 EUR per day for one device... This I thought was outrageous. The temperature in the room was too warm and we could not get the thermostat to work. As the room was facing the interior courtyard, opening windows would not have helped.
5 out of 5
Recommended
for Everyone
by redboysdad from UK

Very good hotel, easy access to city centre.

Posted Sep 13, 2013
Hotel staff were outstanding, caring and helpful. Very attentive and efficient.
5 out of 5
Recommended
for Everyone
by Diane from Stonehaven, Scotland

Lovely hotel

Posted Sep 3, 2013
Very central only 10 minute walk from city centre. Staff very friendly and helpful.