Ratings based on 44 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Dec 2, 2013
for Business Travelersby Gareth from Anglesey
Phenomenally opulent hotel with unbeatable viewsPosted Dec 1, 2013
Pros: Where do I start? It has everything... extreme luxury in every department; old-fashioned grandness and - above all - class. In spades. Wow.
Cons: Nothing! But anyone who can afford to stay here won't be put off by breakfast €35, small glass of wine €11, and prices in the Michelin-starred eatery.
Location: You probably wouldn't want to go out, but the hotel looks out over a famous lake in the middle of the city.
I only spent one night here on a business trip (the accommodation paid for by those who had engaged my services), and felt I had stepped into a German version of a Poirot adaptation. Such opulence! And the service.... I was given a personal tour of the hotel by a manager, who then remembered my name for the rest of my stay (though there were scores of people staying there) - and anything you've seen in any film of megaposh hotels (e.g. Bond films) was there, plus more. A restaurant with *two* Michelin stars; a wonderful wood-panelled drawing room serving afternoon tea and any kind of drink you could think of, plus numerous discreetly-placed grills and the smallest bar in Germany. I could just about afford one small glass of wine at the end of an evening's work, which I took about an hour to sip just watching the clientèle being ministered to by the classiest servers I have ever seen with my own eyes. A truly phenomenal and unforgettable place. Incidentally, in the last section of this questionnaire, the option called 'other' doesn't actually work. What I really put there for 'who might get the most out of the review' was 'well-heeled lovers of luxury'.
for Business Travelersby A verified traveler
Good short-stay business hotelPosted Apr 14, 2013
Old world charm with modern well equipped facilities.
for Business Travelersby MW
Posted Mar 11, 2013 on Hotels.com
for Business Travelersby Richard from Sandbanks, Poole BH13, UK
Stunning hotelPosted Feb 17, 2013
Location: Central, everything within 5-15 mins walk. Directly overlooking the Inner Alster lake.
A truly beautiful hotel. Traditional quality and service taking you back to the golden eras of hotels. Could not fault, apart from bar prices. But hey, worth it for ambiance.
Posted Sep 30, 2012 on Hotels.com
Great old hotel. Big comfortable rooms and wonderful service.
for Everyoneby David from Ottawa
Classic Five Star HotelPosted Sep 13, 2012
Pros: The size and comfort of the rooms.
Cons: Internet signal a bit weak
Location: Excellent location close to shopping and dining
This a classic 5 star hotel, service and friendliness of the staff is superb. The location is excellent as there is an abundance of shopping and dining choices which is important as the hotel dining is quite expensive for the normal traveller.
for Everyoneby Inge from New York, NY, USA
Disappointing experiencePosted Aug 16, 2012
Pros: Great location for shopping
Cons: Poor service for a luxury hotel
We booked a room facing the court yard. It was very quiet which was nice. Check in was disappointing as the room was not ready at 3 pm. We had to wait for a/o half an hour which was annoying arriving from a long trip. Once in the room, we had to call to get our luggage up to the room. One late afternoon a young maid came into room even though we were there.... She said she wanted to fix few things in the room. We had to ask her to leave and fix things later when we are out. Annoying, to say the least. The bathroom had a great bath tub but the shower was too small / almost inconvenient. The shower head sprayed partly upwards which was annoying. In a prestigious hotel like this , things should be perfect from service to accommodation.
for Business Travelersby A verified traveler from Boston
Fairmong Vier Jahreszeiten ReviewPosted Mar 8, 2012
The rooms lack ventilation. The A/C is turned off during the winter so that your minimum temperature is whatever is ambient within the hotel.
Recommendedby A verified traveler from Riga, Latvia
Traditional charm.Posted Dec 1, 2011
Location: Around the lake the hotel is on. Shopping. Christmas markets.
Faultless rooms. Traditional Grill for lunch. Perfect traditional menu - simple dishes but done with an elegance and flair. Attentive service by young professional staff. Great attitudes and attention to detail. Clentele on the other hand a little old and dusty. Resulting atmosphere memorable. Menu prices actually very reasonable for the quality but charging 12 Euros for a bottle of water I remember more. Why make this irksome? Add 5 Euros to the main course price and take 5 Euros off the water. Silly. And why charge guests 1.5 Euros to use the cloak room - especially when i only have 100 Euro notes. Annoying. Only small faults to pick on - key system for doors needs updating.