Fountain

Reviews of Hotel Atlantic Hamburg, Autograph Collection

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1003 reviews" "
Rating 8 - Good. 253 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Stayed 9 nights in Dec 2023

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to Hamburg, and the Hotel Atlantic made it the pinnacle of my trip. The hotel location is perfect making it easy walking distance in the core downtown area and famous Christmas markets. The hotel is exceptionally well appointed, elegant and charming. The staff are extremely polite and professional and everyone that I interacted with speaks fluent English. I highly recommend this hotel if you are looing for an upscale hotel with a tremendous amount of elegance and history.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, friendly staff, high class dining only pitfall make sure you don’t get a room overlooking the back of hotel
Stayed 3 nights in Nov 2023

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff are all fantastic. Rooms spacious & food excellent also. Shower not hot & for cost of room, could be improved.
Stayed 1 night in Nov 2023

10/10 Excellent

IAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Spotless but bad night's sleep
The room and bathroom was spotless!!! Lighting in the bedroom was dreadful even though it was renovated 2 years ago. The bed appalling , no support at all. Worst night's sleep and therefore unable to function work wise the following day. Lobby is very nice, so is the bar. 42 euro for breakfast and food charges rather high. Staff pleasant and check in was smooth
Stayed 1 night in Oct 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Susie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Atlantic was very enjoyable. I would recommend this hotel to anyone visiting Hamburg.
Stayed 3 nights in Aug 2023

6/10 Okay

Michaela

Liked: Cleanliness, staff & service
disappointed
I made a 4 day reservation to splurge on myself. I regretted it. The mattress was super soft, which made sleeping on the side painful. The shower has two possibilities: Shower head from the ceiling, which would make my long hair wet. Or the handheld is in a loop in one position, which hits the lower half of my face. So, I had to take it out of that ring and hold it in my hand to shower. On the 3rd day they never cleaned my room. The room was quite small as well. I asked, if I could get out of my reservation, but they wouldn't let me. Really disappointed in what I got for such a price. I stayed in the Downtown Marriott before and that was better at a lower price
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very nice. I found the staff a bit unfriendly, but we did have a good stay.
Stayed 4 nights in Aug 2023

10/10 Excellent

DIRK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Allen, Smyrna

Liked: Cleanliness, staff & service, property conditions & facilities
Superb and professional service! Friendly wait staff in the lobby bar. The hotel was gorgeous, impeccably maintained, and very comfortable. If only they made more use of the piano in the lobby. It doubled the pleasure of an already great experience, but they only use it a couple of evenings a week. Das schadet. Expensive, but the value is fully there. We will stay there again.
Stayed 6 nights in Jul 2023

8/10 Good

Salim

Stayed 3 nights in Jun 2023

10/10 Excellent

Richard, Providence

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was too-notch!
Stayed 2 nights in Jun 2023

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned luxury of the best kind
Stayed 2 nights in May 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location lovely staff excellent Reception hall but bedroom suite does not reflect this and are sparse restaurant menu not enticing.
Stayed 2 nights in Apr 2023

10/10 Excellent

Danika

Stayed 1 night in Mar 2023

10/10 Excellent

Mohamad Yasser

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Quite and close to town centre

4/10 Poor

Aneil, London

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When is a 5 star hotel not a 5 star hotel? When they don’t have any restaurants open and the swimming pool is closed ‘for maintenance’ (if you believe that). After breakfast the only food they serve is simple and limited bar meals (burgers, sausages etc) in the bar. They operate the hotel like it is 2020. The staff do the best they can (and they discounted me the room service we had), but honestly, do yourself a favour and stay anywhere else until they decide to run a 5 star hotel again.
Stayed 2 nights in Oct 2022

10/10 Excellent

Margaret, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
Room service breakfast was good but strange. Ordered omelettes and well served jams and honey but no bread no toast no nothing. Why?
Stayed 4 nights in Sep 2022

10/10 Excellent

Ronald

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A real classic hotel with exceptional attention to detail. Loved the Maritime Artifacts on display
Stayed 4 nights in Sep 2022

10/10 Excellent

Trevor, London

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great superior room. Would stay again. Staff friendly and attentive which was not the case for all some of the businesses visited in Hamburg.
Stayed 3 nights in Aug 2022

10/10 Excellent

Catlynh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A real class hotel
Stayed 2 nights in Jul 2022

10/10 Excellent

IAN

Stayed 1 night in Jul 2022

6/10 Okay

Andreas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, great location, flexibility about getting breakfast to our room any time requested
Stayed 11 nights in Jun 2022

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is property is one of the best hotels that we stayed. It's real 5 star. We will come back for sure.
Stayed 5 nights in Jul 2022

8/10 Good

Ruediger

Stayed 2 nights in Jun 2022

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old building in beautiful neighborhood
Stayed 5 nights in Jun 2022

8/10 Good

Alla

Stayed 1 night in May 2022

10/10 Excellent

claudio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All excelent
Stayed 4 nights in Nov 2021

10/10 Excellent

Anders

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

dierk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice old school hotel in a perfect location, unfortunately as many others mentioned already the beds are rather on the very soft side, aircon wasnt working, blankets been rather hot too, so not a vey comfy sleep at all, no bathroom ameneties like tooth brush, very limited minibar without any snacks or chocolates.
Stayed 1 night in Sep 2021

10/10 Excellent

Klaus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has been beautifully renovated. The finishes are stunning. Everything is just beautiful-lobby, room, bathroom, bar, you name it. Very friendly staff. Great breakfast. We can’t wait to stay here again!
Stayed 3 nights in Aug 2021

10/10 Excellent

Nicklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Andrejus

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not safe, rude staff on a personal level.
One of the worst stays I have ever had. Seems like all the odds were against us. 5* hotels are chosen for service quality, comfort and safety. Seems like this hotel does not do any of those standards: -our orders to a room had to be repeated multiple times and still came in wrong; -bathroom amenities were not replenished; -absolute miscommunication among the staff- we got back to hotel for a lunch and were told by reception staff they do not serve any food during the day, while the lounge bar 10 meters away has service for hot and cold food during the day. We had to eat our own snacks in the room and wait for a dinner time outside the hotel; -Covid 19 guidelines are not followed- due to in room orders mistakes- staff was knocking at the door several times instead of just collecting all orders and deliver once. Some of the staff came without the mask; -hotel offers open breakfast buffet and supposed to offer gloves to avoid multiple people touching same tools. Not in this hotel!; -and the worst and dangerous experience- allergies. A guest was mislead about the food by one of the chefs which almost ended in calling up the ambulance due to possible sharp reaction. To add more- after we have asked chefs name, instead of calling a manager - he started stalking us and asking questions on a personal level which was very disturbing and felt like a threat. It is hard to imagine this all happened at Kempinski and the whole trip was just destroyed. This will be reported further
Stayed 3 nights in Oct 2020

10/10 Excellent

Nikola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Hotel Atlantic on Oct 28, 2020
Sehr verehrter Gast, liebe Nikola, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Zeit, uns Ihre Eindrücke zu schildern. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und eine entspannte Zeit in Hamburg hatten. Gerne begrüßen wir Sie bald einmal wieder im weißen Schloss an der Alster. Herzliche Grüße aus Hamburg Ihr Hotel Atlantic Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Hotel Atlantic on Oct 28, 2020
Sehr verehrter Gast, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Zeit, uns Ihre Eindrücke zu schildern. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und eine entspannte Zeit in Hamburg hatten. Gerne begrüßen wir Sie bald einmal wieder im weißen Schloss an der Alster. Herzliche Grüße aus Hamburg Ihr Hotel Atlantic Team

6/10 Okay

Arash, Toronto

Traveled with family
Liked: Cleanliness, staff & service
Staying at a VIP hotel I should have got a room upgrade. I paid €90 extra but got a room with a $1 view more like jail.
Stayed 3 nights in Oct 2020
Response from Hotel Atlantic on Oct 28, 2020
Dear Guest, dear Arash, Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your valuable feedback. We regret that your stay was not as comfortable as expected. Please be ensured that we take your comments very seriously. Hopefully see you next time in our lovely City. With our very best regards. Your Hotel Atlantic Team

10/10 Excellent

luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Atlantic on Sep 30, 2020
Sehr geehrter Gast, lieber Luc, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Gerne begrüßen wir Sie bald einmal wieder im weißen Schloss an der Alster. Herzliche Grüße aus Hamburg Ihr Hotel Atlantic Team

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catmingly old fashioned
A charmingly old fashioned grand hotel with an enviable lake side position. The beds could do with firmer mattresses but the rooms are large and very comfortable with modern bathrooms.
Stayed 2 nights in Aug 2020
Response from Hotel Atlantic on Sep 30, 2020
Dear Guest, Dear Stuart, Greetings from Hotel Atlantic and thank you for sharing your valuable feedback. We are glad that you were satisfied with your recent stay and enjoyed our services. Hopefully see you soon in our lovely City. With our very best regards Your Hotel Atlantic Team

8/10 Good

Kilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Hotel Atlantic on Jun 17, 2020
Sehr verehrter Gast, lieber Kilian, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für die Schilderung Ihrer Eindrücke. Wir freuen uns sehr, dass Sie Ihre Zeit bei uns und in Hamburg genießen konnten. Gerne begrüßen wir Sie einmal wieder im weißen Schloss an der Alster und senden die besten Grüße aus der Hansestadt. Ihr Hotel Atlantic Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020
Response from Hotel Atlantic on Jun 7, 2020
Sehr verehrter Gast, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie Ihre Zeit bei uns und in Hamburg genießen konnten. Gerne begrüßen wir Sie einmal wieder im weißen Schloss an der Alster und senden die besten Grüße aus der Hansestadt. Ihr Hotel Atlantic Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very large room, but boasted big ensuite (with excellent shower) and bay window overlooking the nice courtyard. Good service. Very nice spa facilities. Excellent quality breakfast, and nice selection of restaurant and bar food. Cocktails were relatively disappointing though.
Stayed 2 nights in Mar 2020
Response from Hotel Atlantic on Apr 14, 2020
Dear Guest, warm Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your valuable feedback, highly appreciated. We are glad that you were satisfied with our services provided. However we regret that the quality of our beverages was not as good as expected. The whole team is looking forward to welcome you again in our lovely city. With our very best regards Your Hotel Atlantic Team

4/10 Poor

sam

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The king size bed was very uncomfortable I ended up leaving within few hours of book the bed kept separating since it was two twin beds put together very unpleasant
Stayed 1 night in Mar 2020
Response from Hotel Atlantic on Mar 22, 2020
Dear Guest, dear Sam, Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your valuable feedback. We regret that your stay was not as comfortable as expected. Please be ensured that we take your comments very seriously. Hopefully see you next time in our lovely City. With our very best regards. Your Hotel Atlantic Team

10/10 Excellent

Jesper

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic elegance in Hamburg
Old school stylishness in central Hamburg. Wonderful high ceilings. Elegantly furnished rooms. Charming old elevators. And friendly staff
Stayed 1 night in Feb 2020
Response from Hotel Atlantic on Mar 11, 2020
Dear Guest, Greetings from Hotel Atlantic and thank you for sharing your feedback. We are glad that you were satisfied with your recent stay and enjoyed our services. Hopefully see you soon in our lovely City. With our very best regards Your Hotel Atlantic Team