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Wonderful stay, I preferred staying here than at Hamburg city. It was very cheap price but the standard was extremely high. I also like that public transportation is very close for travelling anywhere in Hamburg area.
Excellent service at the Leonardo Hamburg Airport.
After British Airways cancelled our flight to London at short notice we had to find accommodation near to Hamburg Airport.
We chose the Hamburg Airport Leonardo Hotel and we were so happy that we did.
The staff were very welcoming and extremely helpful. The hotel room was spacious and clean and the breakfast was excellent.
I would thoroughly recommend the Leonardo Hamburg Airport Hotel.
Response from Buenyamin Karakeben, Front Office Manager on Jan 19, 2022
Dear guest,
thank you for taking the time to give us a feedback.
We are happy that you enjoyed your stay and looking forward to welcome you again.
Warm regards
Leonardo Hamburg Airport
Buenyamin Karakeben
Front Office Manager
Dear Guest,
Thank you very much for taking your time to evaluate your stay with us. We were very pleased with your positive and motivating assessment and gladly passed it on to our colleagues and management. It is a great pleasure for us, when our guests were completely satisfied with their visit - this is our daily goal.
We are looking forward welcoming you again at the Leonardo Hotel Hamburg Airport.
With best regards,
Your team at
Leonardo Hotel Hamburg Airport
Very close to airport, offering free shuttle. Friendly staff, excellent breakfast. Euro for Euro a very good value
Uwe
Stayed 1 night in Mar 2020
Response from Michelle on Mar 8, 2020
Dear Mr. Uwe,
How lucky we are that you took your time to evaluate your stay with us. Your great rating shows us that you enjoyed your stay and that everything was to your fullest satisfaction. To receive such reviews as yours is our daily intention and goal and if we succeed - there is not better compliment for us:-)
We are looking forward to welcome you again during your next visit to Hamburg.
With best regards,
Your team at
Leonardo Hotel Hamburg Airport
We loved the glass atriums and openness of the lobby. The rooms were spacious and quiet. The staff was helpful and always smiling. The restaurant and chef were wonderful. The shuttle to the airport was great. Thank you for a great stay.
Tamara
Stayed 2 nights in Feb 2020
Response from Michelle on Feb 22, 2020
Dear Tamara,
How lucky we are that you took your time to evaluate your stay with us. Your great rating shows us that you enjoyed your stay and that everything was to your fullest satisfaction. To receive such reviews as yours is our daily intention and goal and if we succeed - there is not better compliment for us:-)
We are looking forward to welcome you again during your next visit to Hamburg.
With best regards,
Your team at
Leonardo Hotel Hamburg Airport
8/10 Good
Verified traveler
Jan 31, 2020
Verified traveler
Stayed 1 night in Jan 2020
Response from Leonardo Hotel Hamburg Airport Team on Feb 2, 2020
Lieber Gast,
vielen Dank, dass Sie Ihren Aufenthalt bei uns bewertet haben. Wir freuen uns sehr, dass alles zu Ihrer Zufriedenheit war und möchten Sie sehr gern bald wieder bei uns begrüßen.
Mit freundlichen Grüßen
Ihr Team vom
Leonardo Hotel Hamburg Airport
They are extremely helpful. My flight was 12 hours late. They kept their driver service and desk open to get me to my room around 11pm.
Made sure I had everything I needed when I got there. All employees were very polite and helpful.
sfw
Stayed 1 night in Jan 2020
Response from Leonardo Hotel Hamburg Airport - Team on Jan 13, 2020
Dear Guest,
thank you very much for your Kind Feedback!
We are very happy that your stay was to your satisfaction and we hope to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
I ordered breakfast daily an d twice had to go to desk to notify that we had been left off. We had been booked for 10 days.
Verified traveler
Stayed 10 nights in Dec 2019
Response from Leonardo Hotel Hamburg Airport - Team on Jan 4, 2020
Dear Guest,
thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very sorry that your breakfast order did not work properly and want to apologize for the inconvenience. We hope that you will give us a Chance to earn back your trust and to welcome you soon again.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Response from Leonardo Hotel Hamburg Airport - Team on Dec 30, 2019
Lieber Gast,
vielen Dank für die tolle Bewertung, die Sie Ihrem Aufenthalt bei uns gegeben haben.
Wir freuen uns sehr, dass alles zu Ihrer vollsten Zufriedenheit war und möchten Sie sehr gern bald wieder bei uns begrüßen.
Mit freundlichen Grüßen
Ihr Team vom
Leonardo Hotel Hamburg Airport
8/10 Good
Wolfgang Dr.
Dec 12, 2019
Liked: Cleanliness, staff & service, room comfort
dark rooms in the lobby
Wolfgang Dr.
Stayed 1 night in Dec 2019
Response from Leonardo Hotel Hamburg Airport - Team on Dec 15, 2019
Dear Guest,
thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy that you like our hotel and regret that not everything was to your fullest satisfaction. We forwarded your Feedback to our Management and will use it constructively.
We hope to welcome you soon again.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Dear John,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
8/10 Good
zvi
Nov 6, 2019
Liked: Cleanliness, room comfort
zvi
Stayed 1 night in Oct 2019
Response from Michelle on Nov 7, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo
Hotel Hamburg Airport - Team
10/10 Excellent
Verified traveler
Oct 22, 2019
Liked: Cleanliness, staff & service, amenities
Verified traveler
Stayed 7 nights in Oct 2019
Response from Michelle on Oct 22, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
8/10 Good
Verified traveler
Oct 21, 2019
Liked: Cleanliness, staff & service, amenities
They need new mattress, plus water in shower goes over
Verified traveler
Stayed 1 night in Oct 2019
Response from Michelle on Oct 21, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you in general liked our hotel and enjoyed staying with us. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience caused. We have passed on your comment to our management to improve our services.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Nice place and close to the airport.
I will recommend it to others.
Fred
Stayed 1 night in Sep 2019
Response from Leonardo Hotel Hamburg Airport-Team on Sep 25, 2019
Dear Fred,
thank you so much for your nice Feedback!
We are very happy that you enjoyed staying with us and hope to welcome you soon again!
With best regards,
Leonardo Hotel Hamburg Airport - Team
Response from Leonardo Hotel Hamburg Airport - Team on Sep 13, 2019
Dear Omar,
thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy that you had a good stay and we hope to welcome you soon again!
With best regards,
Leonardo Hotel Hamburg Airport - Team
Only spent the night there but was very comfortable and clean. Shuttle to airport was on time
Verified traveler
Stayed 1 night in Aug 2019
Response from Michelle on Sep 2, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Great staff and breakfast. A/C in room 103 not up to par. The shuttle from airport only picks up from departure level which is not mentioned when you call for pick up.
Verified traveler
Stayed 1 night in Aug 2019
Response from Michelle on Sep 4, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you in general liked our hotel and enjoyed staying with us. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience caused. We have passed on your comment to our management to improve our services.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Response from Leonardo Hotel Hamburg Airport - Team on Oct 8, 2019
Lieber Gast,
vielen Dank, dass Sie uns Ihre Bewertung zu Ihrem Aufenthalt bei uns gegeben haben. Wir freuen uns sehr, dass alles zu Ihrer vollsten Zufriedenheit war und möchten Sie gerne bald wieder bei uns begrüßen.
Mit freundlichen Grüßen
Ihr Team vom
Leonardo Hotel Hamburg Airport
6/10 Okay
Verified traveler
Aug 25, 2019
Verified traveler
Stayed 4 nights in Aug 2019
Response from Michelle on Aug 25, 2019
Dear Guest,
First of all we would like to thank you very much for taking your time to evaluate your stay with us. We do trust that you liked our hotel and that you overall were satisfied with your visit. As you did not mention specific reasons for "only" a 3-star rating, it is difficult for us to see where our lack is and what we can improve. But we do hope that we can welcome you again during your next visit to Hamburg.
With best regards
Your team at
Leonardo Hotel Hamburg Airport
Close to airport, shuttle, clean, quiet, good price
Verified traveler
Stayed 1 night in Jul 2019
Response from Michelle on Jul 22, 2019
Dear Guest,
How lucky we are that you took your time to evaluate your stay with us. Your great rating shows us that you enjoyed your stay and that everything was to your fullest satisfaction. To receive such reviews as yours is our daily intention and goal and if we succeed - there is not better compliment for us:-)
We are looking forward to welcome you again during your next visit to Hamburg.
With best regards,
Your team at
Leonardo Hotel Hamburg Airport
Dear Brian,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
6/10 Okay
Verified traveler
Jun 27, 2019
Verified traveler
Stayed 1 night in Jun 2019
Response from Michelle on Jun 30, 2019
Dear Guest,
First of all we would like to thank you very much for taking your time to evaluate your stay with us. We do trust that you liked our hotel and that you overall were satisfied with your visit. As you did not mention specific reasons for "only" a 3-star rating, it is difficult for us to see where our lack is and what we can improve. But we do hope that we can welcome you again during your next visit to Hamburg.
With best regards
Your team at
Leonardo Hotel Hamburg Airport
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
I did not like too much that as British visitor my TV English channel stations were quite limited, with only a handful of Englsih News channels available. Everything else sehr gut.
Verified traveler
Stayed 2 nights in Jun 2019
Response from Michelle on Jun 20, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you in general liked our hotel. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience caused. We have passed on your comment to our management to improve our services.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Convenient location near airport. Nice restaurant and bar
Verified traveler
Stayed 1 night in Jun 2019
Response from Michelle on Jun 16, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
10/10 Excellent
Verified traveler
Jun 10, 2019
Verified traveler
Stayed 1 night in Jun 2019
Response from Michelle on Jun 16, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
The service at check in was excellent and anticipated the questions I had regarding the transport to the airport, wake up call etc.
The room was very clean and available when I arrived prior to regular check in time.
Verified traveler
Stayed 1 night in Jun 2019
Response from Michelle on Jun 8, 2019
Dear Guest,
How very kind of you to take your time to evaluate your stay with us. With great pleasure we have read your excellent rating and have happily passed it on to our colleagues and management. Such reviews like yours are our daily motivation and there could not be a better compliment for us that our guests were completely satisfied with their visit.
We are looking forward to welcome you again during your next stay in Hamburg.
With best regards
Your team at
Leonardo Hotel Hamburg Airport
Dear Mr. Frank,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
8/10 Good
Verified traveler
Traveled with partner
May 18, 2019
Liked: Cleanliness, staff & service, amenities
We stayed in room 179 and it was too hot to sleep comfortably. When we turned the wall unit to cool, hot air blew out. We open the windows for a while to cool the room down, but when we closed them to go to sleep, the room got really warm again
Verified traveler
Stayed 1 night in May 2019
Response from Michelle on May 19, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you in general liked our hotel. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience caused. We have passed on your comment to our management to improve our services. We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
.everything was very clean and keep in good repair also the staff was nice and frienly
Verified traveler
Stayed 9 nights in Apr 2019
Response from Michelle on May 12, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
8/10 Good
Verified traveler
Business traveler
May 11, 2019
Liked: Cleanliness, staff & service
Needed air conditioning. It's important to your guests to be comfortable
Verified traveler
Stayed 1 night in May 2019
Response from Michelle on May 12, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you in general liked our hotel. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience caused. We have passed on your comment to our management to improve our services. We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Easily accessible to Airport
Prompt response to Airport pick up and drop off
Verified traveler
Stayed 2 nights in May 2019
Response from Leonardo Hotel Hamburg Airport Team on May 8, 2019
Dear Guest,
thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport.
We are very happy that you enjoyed staying with us and that the shuttle service was helpful.
We hope to welcome you soon again!
With best regards,
Leonardo Hotel Hamburg Airport - Team
Friendly and welcoming, very clean. Particularly appreciated the airport shuttle service.
Verified traveler
Stayed 1 night in May 2019
Response from Leonardo Hotel Hamburg Airport Team on May 7, 2019
Dear Guest,
thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy that you enjoyed staying with us and we hope to welcome you soon again.
With best regards
Leonardo Hotel Hamburg Airport - Team
It was very near the airport which was good and the free shuttle bus was great. The location is perfect because you can walk to a nearby station where you can catch the U Bahn into the centre of Hamburg. I’ve stayed at this hotel before because it’s so good.
Verified traveler
Stayed 3 nights in Apr 2019
Response from Michelle on Apr 29, 2019
Dear Guest,
Thank you very much for taking your time to evaluate your stay with us. We were very pleased with your positive and motivating assessment and gladly passed it on to our colleagues and management. It is a great pleasure for us, when our guests were completely satisfied with their visit - this is our daily goal.
We are looking forward welcoming you again at the Leonardo Inn Hotel Hamburg Airport.
With best regards,
Your team at
Leonardo Hotel Hamburg Airport
Great location to the airport--10 Euro taxi or hotel shuttle. The hotel is not really within walking distance to/from the airport-- probably a 20 minute walk and not good for foot traffic. The staff was so friendly. Everything was super clean and comfy.
Verified traveler
Stayed 1 night in Apr 2019
Response from Michelle on Apr 26, 2019
Dear Guest,
Thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us.
We would be very happy to welcome you again during your next stay in Hamburg.
With best regards,
Leonardo Hotel Hamburg Airport - Team
6/10 Okay
Verified traveler
Traveled with family
Apr 22, 2019
Liked: Staff & service
Disliked: Property conditions & facilities
1. Very close to the airport with excellent pick up and drop off service.
2. Shower glass needs fixing as water is passing through the Gap between Glass and bath tub.
Verified traveler
Stayed 2 nights in Apr 2019
Response from Leonardo Hotel Hamburg Airport Team on Apr 23, 2019
Dear Guest,
thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport.
We are very happy that you enjoyed your stay and we forwarded your comment to our management, to use it constructively to improve the shower situation.
We hope to welcome you soon again.
With best regards,
Leonardo Hotel Hamburg Airport - Team
Response from Leonardo Hotel Hamburg Airport Team on Apr 23, 2019
Dear Sunethra,
thank you so much for your wonderful feedback.
We are very happy that everything was to your fullest satisfaction and we hope to welcome you soon again!
With best regards,
Leonardo Hotel Hamburg Airport - Team
Good location convenient to airport. Beer from vending machine in hallways in a nice touch.
Hauke
Stayed 1 night in Apr 2019
Response from Leonardo Hotel Hamburg Airport Team on Apr 23, 2019
Dear Hauke,
thank you very much for your kind feedback!
We are happy that you enjoyed staying with us and we hope to welcome you soon again!
With best regards,
Leonardo Hotel Hamburg Airport - Team