Reception

Reviews of Motel One Hamburg Airport

Motel One Hamburg Airport
Alsterkrugchaussee 455-459, Hamburg, HH

Reviews

8.8

Excellent

Rating 10 - Excellent. 471 out of 966 reviews" "
Rating 8 - Good. 406 out of 966 reviews" "
Rating 6 - Okay. 62 out of 966 reviews" "
Rating 4 - Poor. 14 out of 966 reviews" "
Rating 2 - Terrible. 13 out of 966 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sven, Etobicoke

Liked: Cleanliness, staff & service, property conditions & facilities
15 Minute walk from subway and terminal on a sidewalk.
Stayed 1 night in Dec 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bjorn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Stayed 1 night in Dec 2023

10/10 Excellent

Donal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel Motel One Hamburg.
Excellent stay in Motel One Hamburg Airport. About 10 to 15 mins from terminal is very handy. The hotel room is very cosy and clean, there is a small bar area for a nightcap. They only serve snacks and cheese and ham toasties, however they recommended a lovely Greek restaurant with huge portions which is about 5 to 7 mins walk past the main Phillips building. The room only price at around €90 per night is very good considering you are close to an international airport. The Hotel Motel One is highly recommended by me. The hotel is not signposted from the airport, so you will have to use Google Maps to know where to go, but if you head past the car rental benches and outside past the car rental returns, you are half way there.
Stayed 1 night in Nov 2023

8/10 Good

Marilyn, Mooresville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Rooms are smaller than they appear . Clean, comfortable and close to the airports
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen, Mount Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Not alot of food other than the airport
Stayed 1 night in Oct 2023

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice before. Clean, minimal, efficient. Perfect for an overnight stay when travelling since the airport is only a ten minute walk away.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
False advertising air con
Quite annoyed about one thing and that is they don't have air con as advertised. They only have room ventilation. I was way too warm and had to open the window to motorway noise for the night.
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Stayed 1 night in Sep 2023

10/10 Excellent

Doerte

Stayed 1 night in Sep 2023

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty lobby, pretty and clean room. Needs a small fridge.
Stayed 1 night in Sep 2023

6/10 Okay

Placeholder

Liked: Cleanliness, staff & service
In terms of the murcure hotel i stayed a week in. This one had worse hairdryers, worse air conditioning, and louder general public outside. The closest food and general goods is the airport itself nearby.
Stayed 1 night in Sep 2023

8/10 Good

Paul

Stayed 1 night in Aug 2023

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport so good for sleep and travel
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are sufficient for a one day stay and hotel is very close to the airport.
Stayed 1 night in Aug 2023

10/10 Excellent

Tomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Hamburg Airport Motel One for one night in July 2023. The rooms are small but OK for a short stay. The Wifi didn't work in our room, which distressed us, but the front-desk lady gave us a different room when I complained and the Wifi was fine in that room.
Stayed 1 night in Jul 2023

10/10 Excellent

Anastasia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, cozy, and comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle, Shoreline

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because of its proximity to the Hamburg airport. You can actually walk to the airport along a paved path in about 15 minutes. The hotel itself was clean and I love the modern decor. It also has air conditioning! The staff were all very helpful and friendly, and the breakfast was excellent! I would definitely stay here again.
Stayed 1 night in Jun 2023

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service
The room was SO SMALL I couldn't even open my luggage on the floor.
Stayed 1 night in Jun 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Found the wifi was questionable. Could connect but not able to down load simple emails to either laptop or cell phone.
Stayed 1 night in Jun 2023

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, staff & service
Just traffic did not sleep for the 3 days I was there
Stayed 3 nights in Jun 2023

10/10 Excellent

Harold, Allison Park

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the first time we have ever been able to walk to the airport. We only had carryon bags and it was a very pleasant early morning walk to the airport terminal.
Stayed 1 night in Jun 2023

4/10 Poor

Ian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very slow check in
Had to queue up for 45 minutes to check in after arriving at 10:30 pm
Stayed 1 night in Jun 2023

8/10 Good

FAIZAL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The hotel is v well located for a stay if u need to be near to the airport, clean, good value for money
Stayed 1 night in May 2023

6/10 Okay

Douglas

Stayed 1 night in Mar 2023

4/10 Poor

Stephanie

Business traveler
Disliked: Amenities
Wifi was only functional in the lobby
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Anton

Stayed 1 night in Dec 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for airport
Stayed here because it's so close to the airport. Very clean, modern with friendly staff.
Stayed 1 night in Dec 2022

8/10 Good

Jim

Business traveler
Liked: Staff & service, room comfort
Lounge breakfast ☹️
Not a fan of the 'lounge' breakfasts, much prefer tables and chairs. Ok hotel, room a little small but close to airport
Stayed 1 night in Nov 2022

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, convenient to the airport. One problem: all the food on the menu, every possible selection (apart from snacks) had nuts in it. I can see why a sandwich might have nuts, but every single sandwich on the menu?
Stayed 1 night in Oct 2022

10/10 Excellent

Marion

Stayed 1 night in Oct 2022

10/10 Excellent

Astolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, bar open 24/7
Stayed 1 night in Oct 2022

2/10 Terrible

Vincent

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude & Arrogant with a capital R & A
I think I explained about my check-in because it was so completely atrocious that it set the tone for my whole stay there. I couldn't even bring myself to have breakfast there, so I walked a couple of kilometres into town to grab something. Extraordinary rudeness and arrogance by two what appeared to be junior staff apparently left in charge of the whole hotel when I tried to check in at 23.00. It has put me off using any Motel One anywhere if they employ such people. Ian an Export Business Manager having travelled extensively the last 30 plus years for 30 plus trips a year and have never come across such dreadful behaviour.
Stayed 1 night in Oct 2022

10/10 Excellent

Varun

Stayed 2 nights in Sep 2022

10/10 Excellent

Rolf

Stayed 1 night in Aug 2022

2/10 Terrible

Busumuru

Stayed 6 nights in Aug 2022

6/10 Okay

Stephanie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Aug 2022

10/10 Excellent

Kerstin

Liked: Staff & service, amenities, property conditions & facilities
Great property in a great convenient location.
Stayed 1 night in Aug 2022

10/10 Excellent

Kim

Stayed 1 night in Jul 2022

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12 minute walk to airport. S-bahn from airport is about 30 minutes to City Centre.
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Tv didn't work at all.
TV and aircon didn't work properly, tv no at all.
Stayed 1 night in Jun 2022

10/10 Excellent

Frank

Stayed 1 night in May 2022

8/10 Good

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

4/10 Poor

Aso

Traveled with family
Disliked: Staff & service
They were not professional, got my keycard and went to my room and when I unlocked the door, a poor man jumped out of his bed terrified. The room was already occupied.
Stayed 1 night in Apr 2022
Response from Inna on Apr 18, 2022
Dear Aso, we are very sorry that this happened to you. Of course, such mistakes must not happen and do not correspond to our claims. We hope you will give us another chance to convince you of this. Kind regards Motel One Hamburg Airport

10/10 Excellent

Ian

Stayed 1 night in Mar 2022

8/10 Good

Jan

Business traveler
Sterile but close to airport
Very plain and sterile. But close to airport
Stayed 1 night in Mar 2022