Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.8 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Close to the city and easy to get to the airport.

Posted Oct 26, 2014
Pros: Location to the city. Excellent value for money.
Cons: Larger breakfast room.
The hotel is very modern and comfortable. The rooms are basic in that there is little soft furnishing/pictures etc.. but it's just as comfortable as a 4 star hotel. Breakfast is great value for money but can get very busy at times.
Comment from Hotel Management
Nov 11, 2014 by Motel One HH Alster, Hotel Management
Dear Phil, Thank you very much for your stay and the great review to our Motel One Hamburg-Alster. We hope to welcome you soon again!Kind regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City

Close to Central Station

Posted Aug 24, 2014
Friendly staff, very clean, good decor/atmosphere. Breakfast is not included but available for an additional fee.
Comment from Hotel Management
Sep 5, 2014 by Motel One HH Alster, Hotel Management
Dear Megan, Thank you very much for your stay with us. We are pleased that you enjoyed our staff and the cleanness of our hotel.
3 out of 5
Recommended
for Everyone
by giovannifrom Brisbane, Australia

Okay Hotel

Posted Jun 26, 2014
Nice place, very modern and comfortable, easy to find and 10min from main train station, just not in the best location.
Comment from Hotel Management
Jul 10, 2014 by Motel One HH Alster, Hotel Management
Dear Giovanni, Thanks for your stay in our motel one and also for your feedback. We look forward to welcome you again soon. Kind regards
5 out of 5
Recommended
for Couples
by A verified traveler

Close to train station and walkable to city sights

Posted Jun 17, 2014 on Hotels.com
I like the Motel One hotel chain. Their colors and "fish TV music" are comforting. The rooms are small and breakfast is not included however. This location was close to everything we needed with a short walk. The hotel staff was very friendly too. We would recommend this hotel.
Comment from Hotel Management
Jun 20, 2014 by Motel One HH Alster, Hotel Management
Dear Guest, thanks a lot for your feedback. We are very pleased that you enjoyed your stay in Motel One. Kind regards from Hamburg.
4 out of 5
Recommended
for Business Travelers
by Danielfrom Chicago

Sleek Hotel Close to Hamburg Central Station

Posted Jun 15, 2014 on Hotels.com
I was pleasantly surprised by the quality of the hotel, with respect to the physical plant, the professional service and staff and general atmosphere. The only things I would suggest would be to move the desk close to electrical outlets, as opposed to across the room. I conducted some furniture rearrangement and then all was good. Also, it would be good to have some real soap and not the thin "body wash" that doubles as shampoo. The breakfast was not included in the rate and for 7,50, I thought should have included some salmon, herring or some type of fish. The coffee, though, was excellent and overall, I would and will return to this hotel. It's about 1 km from the Hamburg Hauptbahnhof and an easy walk.
Comment from Hotel Management
Jun 21, 2014 by Motel One HH Alster, Hotel Management
Dear Daniel, thanks a lot for your stay and your review. We are very happy to read that you enjoyed your stay and the gerneral atmosphere of our Motel One. We are also thankful for your advices to the breakfast and the room furniture. We will refer your advices to our furniture and design office. Kind regards.
4 out of 5
Recommended
for Families
by A verified traveler

Posted May 30, 2014 on Hotels.com
Comment from Hotel Management
Sep 13, 2014 by Motel One HH Alster, Hotel Management
Dear Guest, thank you very much for you stay and your good hotel review. We look forward to welcome you again in our Motel One Hamburg-Alster
4 out of 5
Recommended
for Everyone
by Marionfrom Scotland

Comfortable and great for U Bahn

Posted Apr 6, 2014
Pros: Decor, wonderful shower,comfortable.
Cons: Breakfast finished at 10am-too early for holidaymakers. TV channels very limited.
Location: Right beside U Bahn station .Or cross the road to reach Lange Reihe-an easy walk to the main station
Friendly staff and spotlessly clean room.We are used to a cheaper budget chain ,so this was luxury!
Comment from Hotel Management
Jul 16, 2014 by Motel One HH Alster, Hotel Management
Dear Guest, Thanks for your stay. We are glad that you enjoyed your visit and want to thank you also for your review. Kind regards
5 out of 5
Recommended
for Couples
by MarianaDVfrom UK

Fantastic option in Hamburg!

Posted Jan 14, 2014 on Hotels.com
The hotel is modern yet it feels calm as you walk past reception. Very comfortable bed and room although on the small side (as all rooms in Europe) has everything you need. We didn't try the food, only used it to spend the night. U-bahn stop right outside is extremely convenient, particularly for bad weather! Only 1 stop from main train station in Hamburg.
Comment from Hotel Management
Sep 27, 2014 by Motel One HH Alster, Hotel Management
Dear Mariana, Thanks a lot for your stay in our motel one and this great hotel rating. We are very glad that you enjoyed your stay this way and look forward to welcome you again sonn. Your Motel One Team
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good service

Posted Jul 23, 2013 on Hotels.com
It was all very good. Staff very helpful. Room clean with everything you need in the right place. Room was a bit warm but it was the middle of summer.
4 out of 5
Recommended
for Business Travelers
by Nenadfrom Belgrade

Great location.

Posted Jul 10, 2013 on Hotels.com
I had a big problem at reception desk as soon as I have arrived, and that took all the pleasure away.They should be careful who they put at the desk. All the rest was fine.