Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Frank R from America/Australia


Posted Jun 10, 2014 on Hotels.com
4-Star Hotel w/ 1 Star service. Cold reception at check-in but brushed it off. Purchased groceries only to find the fridge was broken.... requested they replace the fridge with one from another room and instead was offered $5 off of room service or the option to switch rooms. BASIC ROOMS, No ironing board, hair dryer or hair conditioner provided by the hotel therefore sorry ladies, you'll need to bring your own cosmetics. The suburb is not part of the tourist district therefore they were not very welcoming to overseas visitors at the grocery store, bars and cafes, definitely recommend staying in the CBD and not on the outskirts if you're a tourist. Second night the air con didn’t work/bathroom light went out, explained our experience to the line manager at check-out whom could care less,very disappointing given this is “rated” a 4-star hotel. The hotel was overall 3-star quality, the view of the racetrack was nice, the hotel was fairly clean and the breakfast was tasty but the rude and unhelpful staff and the non-tourist friendly suburb overshadowed our entire stay in Hamburg :( DO NOT STAY HERE
4 out of 5
for Everyone
by Joe from California

Nice hotel, but not much around it.

Posted Apr 23, 2014
Pros: clean rooms
Cons: More friendly desk staff.
Location: Nothing nearby.
The rooms are nice. There is outdoor parking on one end. The desk staff was not very patient with my German when checking in, but the restaurant staff were very friendly and helpful. There is a racetrack behind the hotel that has a race once a year. There is one cafe across the street and nothing else nearby.
5 out of 5
for Everyone
by A verified traveler


Posted Mar 16, 2014
Very good hotel i'd go for it next time. Its was a little bit noisy.
5 out of 5
for Everyone
by A verified traveler


Posted Dec 30, 2013
wonderful hotel I ever live in Germany. best breakfast and so comfort room.
4 out of 5
for Everyone
by Mumsy from california

Hamburg NH

Posted Nov 30, 2013
Pros: Convenient but not in the center of things
Cons: updating
Location: easy to local transp, quiet area, local neighborhood shopping nearby
2 nights. Easy to transportation. Quiet area Good basic hotel
5 out of 5
by oldfellow from Hampshire, England

convenient location

Posted Sep 29, 2013 on Hotels.com
The hotel is located about 200 meters from a u-bahn station making it handy to get into Hamburg. Good sized room, friendly and very efficient staff. Food was okay, a bit expensive.
5 out of 5
for Families
by Chuck from USA

Wonderful staff

Posted Sep 15, 2013 on Hotels.com
Parking can be a challenge but pleasant staff and excellent accomodations more than made up for anything else.
2 out of 5
by A verified traveler

hotel not 4 stars

Posted Sep 2, 2013
Pros: If the price same ok but not more
Cons: upgrade rooms
The hotel is not 4 stars, but the price what I paid I think its ok but I think its 2 or 3 stars hotel.
4 out of 5
by A

This traveler left a rating score only Posted Aug 24, 2013 on Hotels.com
4 out of 5
for Personal Event
by Gary from London


Posted Aug 18, 2013 on Hotels.com
Nothing wrong with the place, staff is very friendly. Apart from that maybe a bit sterile and standard hotel experience, which is by no means a bad thing if you are not especially looking for character. Location may seem a bit far but walk to the tube + tube will see you in central Hamburg in less than 25 mins, which is quite acceptable for the price of the night. although of good standard, the breakfast is priced at ludicrous close to 20 euros and falls way short off the price tag.