Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

False Promises

Posted Aug 4, 2014
Pros: The cleanliness of the room and the location of the hotel
Cons: Don't make false promises!
We chose this hotel based on reviews and proximity to the subway. Although the room was very clean and comfortable (for a night's stay), the hotel failed to honor the "early bird" free breakfast. They advertise it but it does not exit. Instead, they tell guests to go ahead and proceed to the buffet area where of course, you have to pay!
Comment from Hotel Management
Aug 9, 2014
Dear guest of our hotel, thank you very much for your useful feedback. We are very sorry that we didnĀ“t explain the offer of our Early Bird breakfast in detail. We offer a small breakfast menu with e.g. toast and hot drinks from 04:00a.m. til 06:30a.m.to all guests who get up very early. This service is free of charge. After that time we offer to all the guest our large breakfast buffet for 20,-- per person. We hope you will visit us again that we have the possibility to convince you with our quality. Sincerly Yours team of Novotel Hamburg Alster
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Comfortable, friendly,and convenient.

Posted Aug 1, 2014
Stayed for 3 nights in July. Couldn't fault the hotel. Friendly English speaking staff (although I do know enough Deutsch to get by). Was in Hamburg mainly to see a game at FC St Pauli. Hotel is just a few yards from the U Bahn which goes directly to St Pauli. Had also intended to visit the Beatlemania Museum but note although some guidebooks still list it as an attraction, it has closed down.
Comment from Hotel Management
Aug 6, 2014
Dear Steve, we are very pleased that you enjoyed your stay in our hotel and we thank you for your positive feedback. We are looking forward to welcome you again. Sincerly Yours team of Novotel Hamburg Alster
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel within easy travel distance

Posted Jul 31, 2014
Location: miniature wonderland, harbour and city bus tours, zoo & aquarium
The Novotel Alster was a pleasant surprise: having stayed in a Novotel in Portugal, which has always been very good, I knew what to expect, but Alster is even better. The staff are all really nice, happy to communicate in English and very polite about my attempts at German. Everywhere was very clean and the food was very good. The hotel is away from the centre of town, but almost on top of a tube station, so within quick and easy travelling distance of all the attractions we came to Hamburg to see.
Comment from Hotel Management
Aug 6, 2014
Dear guest of our hotel, thank you very much that you have taken the time to tell us your impressions about your stay in our hotel. We are very pleased that you enjoyed our stay and we hope to welcome you again very soon. Sincerly Yours Team of Novotel Hamburg Alster
4 out of 5
Recommended
for Families
by Jimmy S from Australia

Great hotel and great wifi

Posted Jun 6, 2014 on Hotels.com
A very nice hotel. I enjoyed my stay. The hotel is a stone away from ubahn (subway) and only 3 to 4 stops to Hamburg's cbd. The room is clean and comfy. I am impressed with the free wifi, I had no problem video chat with my sisters and wife back in Australia. Definetly recommend it.
5 out of 5
Recommended
for Everyone
by kk

Nice hotel close to the city center

Posted May 20, 2014
The hotel is situated right next to a subway station so the city center is easily reachable. The room had a nice size with separate bathroom and toilet. Service was excellent. The breakfast was good too and the hotel overall was clean and comfortable.
Comment from Hotel Management
May 26, 2014
Dear guest of our hotel, thank you very much for your positive feedback. We are very happy that we could convince you with our quality and hope to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster
4 out of 5
Recommended
by Lim from Singapore

Posted May 6, 2014 on Hotels.com
Convenient as the subway station was right in front of the hotel. If the hotel considers to fix a basin in the separate toilet, if will be perfect!
5 out of 5
Recommended
for Families
by Sabine from Wisconsin, USA

Great downtown family hotel

Posted May 4, 2014
Pros: It was my birthday and not only did I find a handwritten card upon return to our room, but a small gift as well (chocolate pralines). Great surprise!
Location: Walking distance to "Aussenalster". Subway station in front of the hotel leads to all the main downtown attractions in less then 10 minutes.
Our room was equipped with a queen size sleeper sofa and king size bed which made it easy to share the room with our 2 kids (8 and 11) . Restaurant offers kids menu. Breakfast for kids is free if they share the room with the parents. Kids play area in the lobby with books, building blocks, X-Box) Given the fact that we used the sofa as the second bed, our room was cramped. Not enough closet space, so we lived out of the suitcase which was fine with us. Very friendly and attentive staff.
Comment from Hotel Management
May 11, 2014
Dear Sabine, thank you for your positive feedback and your praise to all employees. We are very pleased that you and your family enjoyed your stay in our hotel and we are able to convince you with our family offer. We are looking forward to welcome you again in the near future. Sincerly Yours team of Novotel Hamburg Alster
5 out of 5
Recommended
for Business Travelers
by Sharon Gedye from Tavistock

Good for families

Posted Apr 24, 2014 on Hotels.com
Nice and welcoming for families. Wonderful breakfast - such choice! We also enjoyed walking down to the nearby lake to get some fresh air.
5 out of 5
Recommended
for Families
by Mrs F. from Nottingham

Close to U-Bahn station

Posted Apr 20, 2014 on Hotels.com
Hotel is situated next to a U-Bahn station giving quick and easy access to central Hamburg. Room and bathroom very clean and well equipped. Family friendly with an x-box available in the lobby for children to use. Good breakfast with lots to choose from. Free luggage storage service available.
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Great location and hotel

Posted Mar 10, 2014
Underground station outside the door. Brilliant location. Staff couldn't do enough to help. Would definitely return again.
Comment from Hotel Management
Mar 14, 2014
Dear guest of our hotel, thank you for your kind comment and your praise to all employees. We are looking forward to welcome you again. Sincerly Yours team of Novotel Hamburg Alster