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Reviews of Novum Hotel Continental Hamburg Hauptbahnhof


Reviews

7.6

Good

Rating 10 - Excellent. 176 out of 1008 reviews" "
Rating 8 - Good. 525 out of 1008 reviews" "
Rating 6 - Okay. 225 out of 1008 reviews" "
Rating 4 - Poor. 58 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yvan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, easy transportation, not too far from cruise port. Friendly, supportive.
Stayed 1 night in Mar 2024

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, room comfort
Good value and great location
We have stayed here on and off for about 20years. Ideal location, excellent value, friendly staff, good breakfast. Rooms are small but adequate. You are only sleeping there. Spotlessly clean bathroom towels and bed linen. Need refurbishing but thats my only negative.
Stayed 2 nights in Dec 2023

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Walk to every tourist spot… located directly across main train station. Delicious breakfast! Plus an amazing terrace off the room.
Stayed 3 nights in Nov 2023

8/10 Good

Shirley

Traveled with family
Good location; right across from the Hamburg train station.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Reserved a queen bed and got a double in a very small room. had to crawl out of the bed on the window side as there was no room to walk.
Stayed 1 night in Sep 2023
Response from Novum Hotel Continental Hamburg on Sep 22, 2023
Dear guest,Thank you for choosing to stay with us and leaving a review.We regret that you were not satisfied with the bed and the room size. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience. We hope you had a good overall stay despite the issues you encountered and you will visit us again one day.With kind regardsYour Novum Hotel Continental Hamburg team

8/10 Good

Margaret, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean and spacious. Shower stall was too small, and the shower curtain kept sticking to my wet skin. Too noisy in the morning because the cleaning supply closet was right outside our door. Lots of door slamming and loud voices from housekeeping personnel. We could smell cigarette smoke from the room next to ours. Close to train station, and restaurants.
Stayed 2 nights in Aug 2023

6/10 Okay

Margaret, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is good for an overnight stay. Close to train station, shopping, and restaurants. The room was odd, in that, there was one door leading to two small rooms. I have never been in such an odd arrangement. I chose standard double by mistake. Thus, the strange arrangement. Staff was friendly and check in fast at exactly 3:00 pm.
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy V

Stayed 2 nights in Jul 2023

10/10 Excellent

Helen Caroline

Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Eleanor

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Less than friendly staff - from the front desk attendants, cleaning staff and breakfast staff. The hotel is in a pretty old building and it shows. The breakfast was free, but not good at all.
Stayed 2 nights in Jan 2023
Response from Novum Hotel Continental Hamburg on Jan 12, 2023
Dear guest,Thank you for taking the time to leave a review.We regret that you were not satisfied with our staff and the breakfast. Of course we strive to provide the best possible service to all of our guests and we are sorry that we fell short in your case. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience.With kind regardsYour Novum Hotel Continental Hamburg team

6/10 Okay

Natalie

Business traveler
Liked: Cleanliness
Both colleagues and I booked the same rooms, but his was much bigger with a nice view. My room was small and in the corner so no view. Good location though
Stayed 2 nights in Nov 2022

8/10 Good

Phillip

Stayed 1 night in Sep 2022

10/10 Excellent

Iain

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Lewis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

2/10 Terrible

Rami

Stayed 2 nights in Aug 2022

6/10 Okay

Hossein, Honolulu

Traveled with family
Liked: Staff & service
Disliked: Amenities
Convenience to transportation and shops, easygoing for late dinners.
Stayed 5 nights in Aug 2022

8/10 Good

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for those with an early more train connection. It is quite clean, though the actual facility is dated. The breakfast was quite impressive, and fresh. The only downside is that it feels quite unsafe in the neighborhood
Stayed 1 night in Jul 2022

6/10 Okay

Rhian

Traveled with partner
Liked: Cleanliness, staff & service
Room was basic but strongly smelled of smoke. No air con and construction work opposite was noisy with windows open. Room was very clean and breakfast was ok.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ruth

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean and comfy room.
Stayed 1 night in Jun 2022

4/10 Poor

Karsten

Stayed 2 nights in Jun 2022

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the station and perfect for weary travellers. Rooms are small but clean and perfect for a short stay. Continental breakfast included as well though when hotel busy as when we visited it can be a bit chaotic.
Stayed 1 night in Apr 2022

6/10 Okay

Roosevelt

Liked: Cleanliness, staff & service
Centrally located, that's why a bit noisy when widows are opened
Stayed 5 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is located just opposite to the central railway station. Our room was clean, and the bed was ok. Unfortunately, there is no air con.
Stayed 2 nights in Jul 2021
Response from Novum Hotel Continental Hamburg team on Jul 15, 2021
Dear guest, Thank you very much for your review. We are glad that you liked the cleanliness and the bed and we hope we will have the chance to welcome you back at our hotel. With kind regards Your Novum Hotel Continental Hamburg team

8/10 Good

Oscar, London

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Conveniently located opposite to the main station. Ideal for one or two nights. It might not be a good idea if you have a very light sleep. It is not noisy nor completely quiet.
Stayed 1 night in Sep 2020

10/10 Excellent

Tracy, Hertfordshire UK

Liked: Cleanliness, staff & service, property conditions & facilities
A great location for a city break in Hamburg . A real bonus having a roof terrace which we made the most of everyday . Staff were friendly and helpful. Would have been lovely to have had a mini fridge and ice available. Also some chairs and a table in the roof terrace .
Stayed 3 nights in Jul 2020

10/10 Excellent

Christine

Stayed 2 nights in Mar 2020

6/10 Okay

Nigel

Business traveler
Disliked: Staff & service
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was stayed on 11th February 2020. Location is in central train station. Busy Road. No hotel parking. Rooms are small but worthy. Breakfast is simple but fine. Staff are good.
Stayed 1 night in Feb 2020

6/10 Okay

Joanna

Liked: Cleanliness
OK
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Room was nice. Bed comfortable and very close to train station.
Stayed 1 night in Dec 2019

8/10 Good

Martin

Liked: Cleanliness
Stayed 3 nights in Nov 2019

10/10 Excellent

Md Ataher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

T, Bangkok

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, just opposite the train station.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The old lady at reception is extremely rude and racist. Instead of saying, “Can I please have your ID” she just yelled saying “ID!”. To the German people behind us she was super nice. Absolutely rude and racist, never met a person like that ever, extremely arrogant, she needs to realize it’s 2019 and colored people can travel too! Plus our nationality is Australian. There was only one pillow person which was flat as a piece of paper. The towels smelled, the toilet smelled really bad and a light in the room didn’t work. Only good think was the location, and other staff were nice and helpful expect for the that old, rude and racist lady at the front desk with short white hair who worked the mornings.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to train station, just across the road, with underground passage. Chinese restaurant literally NEXT DOOR. Paulaner just down the street. German Buffet breakfast is excellent if you love cold cuts, cheese, pork bacon omellete, fruit jams, nutella and cereals. Inside rooms have literally NO VIEW.
Stayed 6 nights in Dec 2018

8/10 Good

JAMES

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to hauptbahnhof and good variety of breakfast
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location, for trains, buses etc. Rooms clean, nice bedding, only drawback, no air conditioning.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient right across from the railway station. Excellent reception staff, good choice of meats and cheeses etc at breakfast. Room was a good size, bathroom very spacious, view not so good. Very hot at night with no air conditioning. Provision of a room safe at no extra charge was great.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and Breakfast met expectations!
The convenience of being opposite Main Railway station was ideal, convenient to cafes and supermarkets. The room was small with very little space on the side of the bed and did get rather warm and stuffy, made worse by closing the window to avoid outside noise. Most of the staff were pleasant and having chosen breakfast to be included, was a bonus. Lots of choice for a continental breakfast. Having lifts, (although small) was a real bonus to get luggage up to 3rd floor. Would definitely consider staying there again. I would have appreciated a little more effort to locate an item believed to be left in the room, but overall a good experience.
Stayed 3 nights in Jun 2019

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, room comfort
this is an old hotel opposit the main railway station what is handy I got room 44 (level 4 out of six), looking into the inner courtyard with 10 meter high walls - it was not pretty no airconditioning on a 29°C evening with no air coming through the windows. the breakfast was ok - small room - small selection the people at reception and at the breakfast area were nice next time I would rather stay somewhere else - more modern - with windows or aircon - even if that is further away
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Property was literally across the street from the train station. There was a decent breakfast.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main train station, clean a bit dated but good.
Stayed 3 nights in May 2019