Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
4.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Needs some upgrades

Posted Jul 7, 2014
Hotel was not at a bad location but it does need some work to get it to be more comfortable. They need to have a fan in the room since they do not have AC. They need to have a refrigerator and also a phone and an iron which all hotels usually have standard in the rooms
3 out of 5
Recommended
for Everyone
by loren from san francisco

The facility of hotel is updated but small room.

Posted May 22, 2014
Pros: Facilities are consider updated. Breakfast is fine too.
Cons: I am afraid that room size could not be change, and that is needed to be improve.
Location: Great location just across the train station.
Hotel is consider updated but small room. Rooms are noisy by facing the street. So ask for room is faced court yard. Ok with breakfast. Good location and reasonable price too.
Comment from Hotel Management
Jan 3, 2014
Dear guest, Thank you for your positive feedback. We are very pleased that your stay in our hotel was to your satisfaction. We would be glad to welcome again. Kind regards, Your Continental Team
4 out of 5
Recommended
for Everyone
by Duncan from UK

Great location for central Hamburg.

Posted Apr 3, 2014
Pros: Central location. Good value for money. Excellent breakfast..
Cons: Reception staff could be more friendly.
Location: All the central attractions. The zoo is worth visiting. We spent the whole day there.
We enjoyed our seven night stay at the Continental Hamburg. The hotel is diagonally opposite the Hauptbahnof, and next to the Deutsches SchauSpiel theatre. So it was only a few minutes' walk from the station after arriving on the S Bahn from the airport. The Rathaus and Alster were about ten minutes' walk from the hotel. We had booked a room for two and were given a room with a double and a single bed, so there was plenty of space. The shower room was a generous size and in immaculate condition. The WiFi worked well. An excellent breakfast is provided. There was no variation from day to day, but there was plenty of choice, and the quality of the food was excellent. My only slightly negative comment is that some of the reception staff seemed rather distant, and would not say a word, even though you were walking right past them. Just a simple greeting would have made a lot of difference.
Comment from Hotel Management
Jan 7, 2014
Dear guest, Thank you for your kind words, regarding your stay in our hotel. We have gladly passed on your positive comments to our employees and directors. We would be glad to welcome again. Kind regards, Your Continental Team
3 out of 5
Recommended
for Business Travelers
by Arvind from India

This traveler left a rating score only Posted Jan 28, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Chelsea from Vancouver

Great value & updated rooms!

Posted Oct 4, 2013 on Hotels.com
Room was better than expectd for a three-star hotel. Conveniently located by the main train station. Overall very satisfied!
Comment from Hotel Management
Jan 14, 2013
Dear Guest, We were pleased to read your review. We are delighted that your stay in our hotel was to your satisfaction and we would be glad to welcome again. Kind regards, Your Continental Team
3 out of 5
Recommended
for Everyone
by Brian from Australia

Clean, well located, good breakfast

Posted Oct 3, 2013
Pros: Clean, good location, good breakfast
Cons: Staff training
Location: Near bahnhof, downtown, main art gallery
Generally good. Desk person was uncomfortable, though, with the request to inspect a pre-booked room.
Comment from Hotel Management
Jan 12, 2014
Dear Guest, Thank you for your positive feedback. We are very pleased that your stay in our hotel was to your satisfaction. We would be glad to welcome again. Kind regards, Your Continental Team
4 out of 5
Recommended
for Everyone
by Alan from Bristol ,England

ideal for public transport

Posted Aug 30, 2013
Pros: Bed was exceptionally comfortable. Buffet breakfast was good value for money.Staff were courteous and efficient.
Location: Ideal centre for public transport facilities
A. repeat visit we wanted night accomodation with facilities that would enable us to visit our friends in Hamburg.. We arrived at 1000hours and much to our suprise were offered our room immediately as it had been prepared
4 out of 5
Recommended
for Everyone
by Peter from Launceston, Cornwall PL15, UK

Good family hotel

Posted Jul 17, 2013
Pros: Clean and quiet
Cons: None at all
Location: Very handy to Central Station for all travel needs
Very friendly and helpful staff. A clean and well run hotel very central for all attractions
4 out of 5
Recommended
for Everyone
by Harry from Lancashire UK

Great Location in a great city

Posted Jul 12, 2013
Pros: The room had a balcony that gave a good view of the city
Cons: Decking boards on the balcony need replacing.
Location: Ideal for access to the trasport network
For our purposes, the hotel was in an exellent location, within reasonable walking distance to some of the city's attractions and restaurants. It was also across the road from the main train station with access to the airport at a cost of 3 Euros pp. the Taxi from the airport cost some 28 Euro. The Hotel itself, a 3 star, was clean and comfortable for what short time we spent in the room and the staff were very helpful though, on three occasions, the room maid left our room door unlocked, when she/he had cleaned the room. This was mentioned to the staff at the time. There is an optional breakfast for 7 Euros pp and we found for the variety available, it was worth the money as opposed to going out and finding somewhere to have breakfast. THe checkout process was quite painless. We will certainly return to that hotel if and when we return to Hamburg. Generally, wherever we went in the city, everyone courteous and helpful to us.
3 out of 5
Recommended
for Everyone
by ACR

Good location. Clean. Old property.

Posted Jun 11, 2013
Pros: Location.
Cons: Old. Cramped.
Location: Very good near train station.
It's an old property. Clean room; tight space. Good location. Shower curtain not very practical. Poor wi-fi service. Helpful staff although limited English speaking skills, unusual for Germany. Ok value for what you get if competitively priced reservation.