Ratings based on 34 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Athens, Greece
Centrally located Hotel requiring redecoration.Posted Sep 14, 2014
Pros: The location is the main advantage of the Hotel. It is however well below the typical "Park Hyatt" standard that you find all over the word.
Cons: Urgent need of re decoration!
Location: Very well located to stroll around Hamburg by foot. Not a nice view compared to the Hotel near the lake.
We had a frustrating delay in getting our suitcases in the room for about 30'. We called twice the reception getting the "typical" reply: ... Do not worry, you will get your suitcases shortly! We had to go personally to complain before getting our bags in the room. I can only assume that we were caught in a shift change! Apart from this the Hotel was good, but requires upgrading and re furnishing. The room was very big but the price of the breakfast was exuberant! You can have nice breakfast nearby at a fraction of the cost. The swimming pool, sauna and jacuzzi were also very relaxing.
for Familiesby Samil from San Diego
EntertainmentPosted Jun 12, 2014 on Hotels.com
Although the tv was b&O, it was very old and the picture quality was horrible for today's HD standards.
for Shoppingby tom of thailand from basel,switzerland
great staffsPosted Apr 21, 2014 on Hotels.com
everything perfect for my easter holidays
for Couplesby Eric from UK
excellent!!Posted Mar 25, 2014
Pros: the room
Location: shopping and sightseeing
When we was arrived 1:00 PM, but they did the early check-in. The stuffs were very friendly. The room was good, they had a lot of programs.
for Everyoneby Craig & Joanne from Wales & Ireland
Weekday shopping trip in Hamburg (1 night).Posted Feb 27, 2014
Cons: Telephone in toilet didn't work, little attention to detail required.
Location: Centre of Hamburg City Centre, walk directly on to High Street.
We had a wonderful stay at this hotel, very convenient location, friendly staff. The decor in our room along with the public areas of the hotel were very clean and of good quality. WIFi is free for the duration with complementary parking by the valet at 30 euros per night. Parking (car drop off) at the front is simple, having checked in you can walk out the rear directly onto the high street. We would most definitely stay in this hotel again when in Hamburg. We would recommend it to our friends.
for Everyoneby A verified traveler
A nice and cofortable HotelPosted Feb 18, 2014
I had enjoyed staying in this nice Hotel and recommend it to anybody. Especially the nice and efficient service provided by the Hotel Staff.
for Everyoneby Madam from Hampshire
Christmas Market Trip to HamburgPosted Dec 4, 2013
Pros: Excellent service. Attention to detail.
Location: Central location. Ideal for exploring City. Good shopping. Close to Rathaus, Binnen Alster and in walking distance of port area.
Hamburg exceeded expectations. Great Hotel. Great trip.
for Everyoneby Stebba from west sussex
Very good hotel.Posted Nov 1, 2013
Pros: high ceilings, high standards of room furnishings, separate toilet in the bathroom dressing area.
Cons: replenishing of tea coffee and milk in the room.
very close to shops, sight seeing and transport. I loved the gym and pool etc and wished I had more time to use them. This is not a homely hotel, it is very impersonal, with the reception desk being on the second floor as entry to the hotel can be from the road or through a shopping area. I quite liked this , and I would have definitely have liked this if I was staying with young children as the corridors and open areas were spacious.
for Business Travelersby Everett from Boston
Excellent executive business hotelPosted Oct 11, 2013
Pros: Spacious rooms and lobbies, fast elevators, room luxuries and helpful staff.
Cons: Trying to have every wonderful luxury for a customer can sometimes make things more complicated than they need to be.
Location: Within walking distance of train station, Kusnsthalle art Museum and fun, upscale shopping.
Wonderful clean, safe, well located hotel catering to upscale business clientele though nice for tourists as well.
for Everyoneby Ian from NYC
Great hotelPosted Aug 5, 2013
Pros: Rooms were large and well furnished. Location. Pool and gym were nice.
Cons: Internet was expensive and not included.
Location: Central to shopping and tourist sites.
The room was very spacious, well furnished, and a great layout. Very comfortable. Location of hotel was very central. Pool and gym facilities were perfect. Good experience for sure!