Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

So room 1101 turned out to be a smoking room!!!!

Posted Nov 16, 2014
Pros: Location
Cons: Customer Service
The quality of service at this hotel has now sunk below a tolerable level. After my complaints about bad service last week, the hotel and staff had a chance to redeem themselves this week and failed miserably. Last week, having checked in to this hotel that purports to be a business hotel and having had a shower I discovered that the wifi in my room was not working. I called reception to complain and was told that the hotel was experiencing problems with its wifi service and that it worked only in some rooms and that if I tried to connect and failed I was in a room where the wifi obviously did not work. No suggestion of perhaps moving me to a 'lucky' room then!!! At breakfast I ordered an omelette to be served scrambled eggs and bacon. Having told the waitress that I ordered an omelette she returned with the scrambled eggs and explained that she was sorry about the mistake and asked me whether I minded the scrambled eggs instead. I guess eggs are eggs and just when I finished my plate of scrambled eggs, another waiter arrived with an omelette! At check out I complained to the staff and explained that I was staying at the SIDE again this week and that I hoped to have a better experience. Now for the redemption - not! Checking in last night I reminded the checkin staff member about the out of order wifi experience last week and that I hoped that my stay this week would be better. 'Oh yes sir, we have a room for you on the 11th floor!' The 11th floor is only accessible
3 out of 5
by A verified traveler

Poor service

Posted Sep 7, 2014
As soon as I arrived the hotel, I already had a bad start with them. The receptionist could not find my Expedia booking. They think that I didn't book with them. It took them a while to find it. Don't be fool with the free wifi access. It is too slow to use it on any site. The receptionist appears to not know when I should be at the station before the DB Bahn ICE train arrives
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice & very modern hotel

Posted Aug 31, 2014
Pros: Interesting modern decor
Location: Location was good & near U Bahn
Nice hotel with very modern decor. Good location & close to U Bahn
5 out of 5
Recommended
for Business Travelers
by DG57from UK

Fun & Stylish

Posted Aug 28, 2014 on Hotels.com
Really nice boutique hotel. Very modern. Great amenities and nice staff. Good bar too!
5 out of 5
Recommended
by A verified traveler

Contemporary hotel

Posted Aug 4, 2014 on Hotels.com
Pool is small but lovely. Just a walk away from town centre. Very good breakfast. 20 euros each if you take it up on checking in. Some good reasonable restaurants in the immediate area. Made a great change from normal hotels. Best wardrobes I've ever seen. Great terrace too. Staff very friendly. The car park was 20 euros a day.
4 out of 5
Recommended
for Getaway With Friends
by Tommyfrom Denm

Very nice

Posted Jul 8, 2014 on Hotels.com
Great place at reasonable price.
5 out of 5
Recommended
for Everyone
by BarisBfrom Istanbul

Great location,excellent hotel

Posted Jun 20, 2014
2 minutes walk to Gansemarkt U bahn station, 5 minutes walk to Jungfernstieg,Nuer Wall and Rathaus. Rooms are spacious and very clean in general. The staff are very kind and helpful. The wifi was free but coverage in room was a bit slow and on and off. The breakfast was pricy but there is a nice bakery just around the corner. If you get a good price I strongly recommend this hotel.
5 out of 5
Recommended
for Business Travelers
by Maria

This traveler left a rating score only Posted May 13, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Gregfrom London

Great Steak!

Posted Mar 28, 2014
Pros: No too big and not too small if you get what I mean...
Cons: Breakfast was far too expensive, this I would not recommend. If the price were 50% less it would have been ok.
Location: Only stayed for one night....
The choice of steak was fantastic, simply a treat!
4 out of 5
Recommended
for Business Travelers
by Gregfrom London

Great Steak!

Posted Mar 28, 2014
Pros: No too big and not too small if you get what I mean...
Cons: Breakfast was far too expensive, this I would not recommend. If the price were 50% less it would have been ok.
Location: Only stayed for one night....
The choice of steak was fantastic, simply a treat!