Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by ht

Lovely room, very clean, excellent location.

Posted Feb 17, 2014
Stayed for two nights for a weekend away. Excellent location, friendly staff, comfortable and spacious room and impeccably clean. Would recommend and would definitely stay again if returning to Hamburg.
5 out of 5
Recommended
for Everyone
by ian from Worthington Ohio USA

Great location and very comfortable

Posted Feb 15, 2014
Pros: Everything
Location: Great location. You can walk to the City center in minutes and transportation is very close too.
Super Hotel. Helpful staff and very comfortable beds.
5 out of 5
Recommended
for Everyone
by katy and colin from england

Perfect and relaxing

Posted Jan 31, 2014
This was a wonderful hotel in a great location, the rooms are fantastic especially the beds there so comfortable. The spa is lovely and relaxing aswel. Overall a great hotel would definatly come back
5 out of 5
Recommended
for Everyone
by Chris from Devon

Nice hotel; wonderful location

Posted Jan 31, 2014
Pros: Everything
Cons: Housekeeping. Predominantly a business hotel and that is reflected by the facilities and the pricing
Location: Brilliant location that opened up the whole area either on foot or by public transport
The hotel is well located in the centre of Hamburg. The rooms are spacious and well equipped. The facilities within the hotel are good although we were disappointed that there was no other option other than the high end restaurant or room service for eating in the evening.
5 out of 5
Recommended
for Everyone
by Caroline from Edinburgh

Great hotel close to the heart of Hamburg.

Posted Jan 29, 2014
Pros: Central location, great staff, comfortable rooms and nice spa.
Location: Very close to the Town Hall and Alster. Lots of museums, shops and places to eat all nearby or easily reached by S-Bhan & U-Bahn.
We had a very enjoyable stay at Sofitel Hamburg. Lovely room in a hotel with good facilities. Made use of the pool and spa every day and enjoyed a couple of drinks in the small bar, expensive but attentive service. Reception staff all good, we were welcomed by Carsten who was wonderful, full of great suggestions for our stay. My first visit to Hamburg, since I was a student did not dissapoint. Hotel is also really easy to reach from the airport using the S-Bahn.
5 out of 5
Recommended
for Everyone
by Phillip from Sacramento, CA

Perfect Place in Hamburg

Posted Jan 11, 2014
Pros: The 21st century decor and excellent service.
Location: U-Bahn station within 1 minute walk; shopping, city centre.
The Sofitel Alter Wall is located in the city center, close to shopping, sights, and transportation. The hotel itself is a pleasure, with well appointed and spacious rooms and a large lobby that is never congested. The front desk service is excellent with the staff eager to assist in answering questions and providing information about restaurants, shopping, sight seeing, etc. A very positive experience at this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

central position but quiet

Posted Jan 7, 2014
Pros: It's position - near tube station and cafes and restaurants
5 out of 5
Recommended
for Everyone
by David from Edinburgh

Excellent Hotel in great location

Posted Jan 5, 2014
Pros: The rooms were very comfortable and the public areas of hotel were very relaxing - including a library.
Cons: A more reasonable offer on breakfast (especially for groups staying for several days)
Location: Location is ideal (just behind Rathaus Within easy reach of Alster Pavilion, Alster boat cruises, shopping in Moenckebergstrasse and Neuer Wall.
Lovely hotel in great location (just round the corner from the Rathaus). Th Hotel was within easy walking distance of the main areas of interest in the centre and close to tube and train stations (at Rathaus and Rodingsmarkt). The staff were very helpful and friendly. We were very pleased with the hotel. The only minor thing was the breakfast which was Euros 29 per day per person which for a party of 4 staying for 4 days seemed a bit excessive - but not a problem as there are many cafes nearby serving nice breakfast.
5 out of 5
Recommended
for Everyone
by Lin from Rinteln, Germany

Posted Dec 20, 2013
Pros: Easy to find. very clean, and room and staff were fab. within easy reach of town. the spa was fab had a massage and masseur was excellent.
Cons: temperature of swimming pool was a bit chilly. And lighting in the room was too subdued.
Location: shopping, bars, miniature world museum might sound dull but well worth a visit
fantastic
5 out of 5
Recommended
by domfrontqueen from DOMFRONT

Top location for enjoying Hamburg Christmas market

Posted Dec 20, 2013 on Hotels.com
Stayed two nights and although we arrived midmorning our room was ready for us. The main Christmas market at the Rathaus is a few minutes walk, with the other markets also within easy walking distance. It was good to relaxin the hotel spa when we were not visiting the markets. My only criticism wouldbe the lack of food available within the hotel at this time of year. Not only one single restaurant open, but a set meal too. No coffee shop either nor bar snacks. Everything lse exactly as expected froma first class hotel.