Ratings based on 133 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby Luke from London
Good inner city hotelPosted Dec 4, 2013
Pros: Friendly staff, well located.
Cons: Could do with have a jacuzzi in the spa area and have a greater selection of English TV channels.
for Everyoneby Cathy
Great hotel but be choosy about the roomsPosted Dec 2, 2013
Cons: Noise insulation on railway side
The rooms are really nice but the u-Bahn runs all night at the weekend so if you're a light sleeper ask for a room on the canal side. Breakfast was also very expensive so we went to the coffee shop across the road.
for Everyoneby A verified traveler
Just PerfectPosted Nov 28, 2013
Pros: The whole experience
Location: Super shopping, the Christmas market. The Wunderland and lots of restaurants
I have stayed in this hotel before - it is within walking distance of the main shopping area, the underground and other facilities. This time the Christmas markets were open - just lovely
for Everyoneby Alex from Warrington, UK
Great hotel. Great locationPosted Nov 25, 2013
Pros: Location - everything within short walk e.g. uBahn, shops, restaurants, cafes, sites etc.
Cons: Tea bags in the room so you can make a cuppa!
Location: The BrauHaus around the corner was a great venue for an evening meal with great German food.
Me and my wife went on a 3-day trip to Hamburg. The Sofitel exceeded our expectations: central location, really friendly and helpful staff, great room and facilities (e.g. spa). Recommended for anybody looking to take a short break to Hamburg.
for Everyoneby m
It is very good in the city centrePosted Nov 7, 2013
Everything is good
for Everyoneby sarah from aberdeen, scotland
Very good location for anything you want to doPosted Oct 17, 2013
Pros: Rooms are modern and good location.
Cons: In room coffee making facilities
Location: Anything you need! With links via ubann.
Modern hotel with really good rooms. Location is great with easy access to u and s banns. Spa nice and bar staff were all very friendly. Only small issue for us is no tea or coffee making facilities and to order to room in quite expensive but this would not stop me returning to this nice hotel.
for Couplesby A verified traveler
Good hotel, great locationPosted Sep 6, 2013
Pros: Great location - all the sights we visited were within a 20 minute walk Bed - very soft, separate duvets on double beds Spa - very relaxing, sauna
Cons: Restaurant - expensive even with 20% discount, better choice around Spa - swimming pool small Room - shower door not closing, other small issues
Location: Great location - all the sights we visited were within a 20 minute walk Harbour, Warehouse District, several churches, Planten un Blomen, both lakes
My first stay in a five star hotel was nice but I was probably expecting a little more from that grading. Not to take anything away, it is one of the nicest hotels I have stayed in but small issues with the room such as noisy fridge, shower door not closing, etc. Hotel has a great location and as Hamburg is not a big place all the sights we visited were within a 20 minute walk.
for Couplesby CD from New York, NY
Location, location, locationPosted Sep 5, 2013 on Hotels.com
Perfect location to visit the city on foot or other means of transportation. Very capable and friendly concierge that loaned us umbrellas when it was pouring. The room felt a little small but cleverly arranged. The view on the canal was perfect.
Jan 16, 2013 by Sofitel Hamburg
Dear CD, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition it is nice to read that you enjoyed your stay with us and that you had a positive experience at the hotel. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
for Everyoneby Rick
Terrific business hotel in heart of city.Posted Sep 3, 2013
Pros: Everything--especially the room itself and the service.
The front desk staff bent over backwards to give me the best room possible. They upgraded me--twice. The room was modern, beautiful, comfortable, large and luxurious. And the price was right. I couldn't have asked for a nicer stay.
for Everyoneby mrmakeup
AmazingPosted Sep 2, 2013
Location: Perfect location l
What a great hotel. The room was beautiful designed and an excellent size. Views over the Elbe. You can always rely on excellence at the Sofitel