Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel with good service

Posted Jul 14, 2014
Nice room needs a little updating Lobby as well could use a facelift Good location. Very pleased with the service and friendliness.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great upscale hotel in an excellent location.

Posted Jul 12, 2014
This was our first stay at the Steigenberger Hotel (Heiligengeistbrücke). It features an excellent, helpful staff, comfortable rooms with all the amenities and a location 5 min from the Rathaus and 15 min from the harbor that is hard to beat. There is a metro stop only a couple of hundred feet from the hotel, and a cab ride to the Hauptbahnhof is only 10 minutes or so. One thing we particularly enjoyed was that the windows in the room open, allowing the outside air to come in. When the windows are opened, the A/C automatically shuts off until they're closed so that no electricity is wasted. The hotel restaurant is expensive, but the menu is of very high quality and features a lot of creative touches. Definitely recommended for a "splurge" dinner. We had only one criticism: We had "free" internet access, but the free service is limited to speeds reminiscent of "dial-up." As a result, in the evenings, the internet was almost not useable with load times for normal web pages taking several minutes. E-mail retrieval was so slow that the computer's program cancelled the attempts. It was somewhat better earlier in the day, possibly because less people were using it. Faster speeds were available for a daily fee. While not a huge problem, it was an irritating one. However, the internet irritation notwithstanding, the Steigenberger is an excellent place to stay and is a hotel we'll certainly return to on our next trip to Hamburg.
4 out of 5
Recommended
for Everyone
by Daniele from Montreal QC Canada

Nice hotel, very well situated.

Posted Jun 27, 2014
Pros: The view from our room of the canal
Cons: Internet and thicker mattresses
Location: Near transport, restaurants
We had a superior room with electric beds (but a thin mattress). The room was very large. Wifi is free but not always functional (the hotel clerk told me that happens when too many people use it at the same time) so forget skype or facetime!!! The restaurant are very expensive (25€ per person for breakfast).
5 out of 5
Recommended
for Everyone
by A verified traveler

A great stay to start our 2 weeks in Germany!

Posted Jun 19, 2014
Location: (see above)
Enjoyed the location for walking to St. Thomas Church, the old Rathaus, and the shopping area. Restaurant and cafe locations were convenient. Appreciated the staff's ability to speak English!
5 out of 5
Recommended
for Everyone
by A verified traveler

Business trip

Posted Jun 3, 2014
Cons: No
Excellent stay very well maintained hotrel with superb facility in a good location.
5 out of 5
Recommended
for Everyone
by Mike from California

Highly recommend

Posted May 23, 2014
Pros: Great location to restaurants, shopping, and miniature train museum. Everything about this hotel is quality.
Cons: 29 euro = about $40 US for breakfast. Are you kidding? Eat at one of the close great restaurants. Also only one guest computer, they need more!
Location: We came to Hamburg to see the Miniature train museum. Make museum reservations online. It is worth every penny and walking distance from the hotel.
This hotel is really nice. It is close to nice restaurants, in a nice safe area, next to a cute canal. It is walking distance to the world famous must-see Miniature Train Museum. The staff is very friendly and helpful. It is nicer looking than the photo on the web site. I prefer the look of the more traditional ornate older buildings, but the clean red brick look is still very nice. There are views of several beautiful classic buildings around the hotel. I think all rooms have a nice view.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Flying business visit

Posted May 21, 2014
On the plus side - Spacious room, friendly service. On the negative side - Surprisingly average toiletries. Very loud airconditioning. Poor quality food on room service order. The beds are more comfortable at the Sofitel next door
3 out of 5
by BenRay from London

great location, interior design dated

Posted Feb 25, 2014
Pros: it was very CLEAN!
Cons: it needs an all over update - interior design very old fashioned and tasteless. staff needs to learn to SMILE! helpful but not from their heart.
Location: perfect location if you need to be in central hamburg- close to shops, the Alster, the Elbe, harbor and city center.
check in staff friendly but not really warm - they just did their job. no smiles when guests were checking in or asking for help- they only laughed with each other not with the guests. rooms alright, but the all over interior design looks dated and not modern. it's more a granny and boring banker hotel - no cool people, no real character, typical german *all on the safe side*. very clean which was nice but there was an *old* smell in the hallways due to the carpets and interior. didn't feel fresh or welcoming.
5 out of 5
Recommended
for Everyone
by J from NYC

Simply Awesome. Top Notch

Posted Feb 18, 2014
Pros: Everything. Large Rooms, Great service and wonderful restaurants.
Cons: Perfect as is. Really
Location: Amazing location. Right next to two train lines. S and U trains within 100 feet. A few blocks from the shopping district and the Rathaus.
Top notch service from top to bottom and impeccably clean. Would definitely return again and again. Amazing location. Right next to two train lines. S and U trains within 100 feet. A few blocks from the shopping district and the Rathaus. So easy to take a train to Blankanese and enjoy a quieter time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Above average hotel in good location

Posted Feb 18, 2014
Hotel staff welcoming and helpful. Comfortable room. Additional charge of €8/day for high speed internet is not what I would expect from a 5* hotel. Overall I would recommend this hotel for a short stay in Hamburg.