Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
95% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Families
by A verified traveler

Not all updated.....

Posted Dec 3, 2014 on Hotels.com
We reserved a this hotel because it allows pets. We also had a family of four. Con: The room was substandard, beds hard, and not updated as the other parts of the hotel are...which considering the pet factor that could be the reason. However I was charged $20 per day extra for my room that I paid the same amount as others in the "other " part of the hotel. We also shared the floor with a mite hockey team, I guess they rated as low as "bringing your pet" and got the same type of room accommodations. Pro:Quite, staff was very courteous, and easy access to parking. Free breakfast was lacking, but for $5 extra you could get an omelet and hot items.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Not for business travel

Posted Dec 2, 2014 on Hotels.com
Lovely front desk area, rooms a bit dated. Very nice front desk check in. No office chair at my desk, instead an arm chair that was about a foot too low for table use, plugs for laptop not easily accessible. Had to eat and work in my bed. Not set up for the business traveller. Restaurant also not accommodating for vegetarians - only salads on the dinner menu. A pasta was made up for me, which was steamed vegetables (which I imagine were the side from the meat dinners) on top of noodles, with a tomato sauce on top. Inedible, it was sent back and I went out.
5 out of 5
Recommended
for Couples
by Jefffrom Newmarket, ON

Great Service - Nice Hotel!

Posted Nov 27, 2014 on Hotels.com
The staff at this Best Western Plus went out of their way to accommodate us during our stay. Our suite was clean and comfortable with ample room for business and relaxation. We were able to arrange a family dinner for 30 on very short notice which was delicious. From the front desk to the restaurant, the hotel event co-ordinator to the housekeeping staff, everyone was very friendly and helpful. This is a busy hotel and we were unable to book through the Best Western site but Hotels.com provided the necessary accommodation. Thank you!!
Comment from Hotel Management
Jan 31, 2015 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Tianna Furness Guest Service Representative BEST WESTERN PLUS Brant Park Inn & Conference Centre
5 out of 5
Recommended
for Families
by A verified traveler

Home away from home with servants

Posted Nov 25, 2014 on Hotels.com
We were attending a family wedding in Brantford. The venue was too far for us to drive from our home and this presented us with an opportunity to spend some couple time in the same hotel we stayed in on our wedding night. Happily the quality of service was great.
Comment from Hotel Management
Jan 31, 2015 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Tianna Furness Guest Service Representative BEST WESTERN PLUS Brant Park Inn & Conference Centre
3 out of 5
Recommended
for Families
by Jenniferfrom Owen Sound

One night stay

Posted Nov 23, 2014 on Hotels.com
The decor was a bit dated and the only elevator was a very long way from our room. They did not tell me upon check in that there was no elevator at the back where we were told to park, so I had to walk my 91 year old mother around looking for the elevator as I pulled our luggage and bags and watched out for mom. This was somewhat frustrating. Other than that, the hotel was fine. The rooms were clean and the service was good. The food was reasonable, but not great.
Comment from Hotel Management
Jan 31, 2015 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We do hqve rooms that are closer to the lobby, and can be requested upon arrival. Thank you again for your feedback and we will use this to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Kind Regards Tianna Furness Guest Services
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

A nice spot, no complaints

Posted Nov 15, 2014
Nice simple hotel, rooms are clean, location is great. Would recommend when need a place in Brampton.
Comment from Hotel Management
Dec 2, 2014 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Tianna Furness Guest Service Representative BEST WESTERN PLUS Brant Park Inn & Conference Centre
2 out of 5
Recommended
for Personal Event
by Dongfrom Toronto

Service bad.

Posted Nov 10, 2014 on Hotels.com
Brantford is a small town. Wish to have new hotel in the future.
Comment from Hotel Management
Jan 31, 2015 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. Thank you again for your feedback and we will use this to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Kind Regards Tianna Furness Guest Services
4 out of 5
Recommended
for Business Travelers
by A verified traveler

fine

Posted Nov 9, 2014
fine, fine, fine fine, fine, fine, fine, fine,fine
Comment from Hotel Management
Dec 2, 2014 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Tianna Furness Guest Service Representative BEST WESTERN PLUS Brant Park Inn & Conference Centre
5 out of 5
Recommended
for Couples
by A verified traveler

Pleasant Plus

Posted Nov 4, 2014 on Hotels.com
I would say that my only little problem was with the heat. The room seemed to hold it well, but trying to find the balance was tricky, wothout going into air conditioner mode. Maybe it was just the time of yesr. The room was very clean and smelled really fresh.the building itself is well laid out , interesting and upbeat. Thanks.
Comment from Hotel Management
Jan 31, 2015 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Tianna Furness Guest Service Representative BEST WESTERN PLUS Brant Park Inn & Conference Centre
5 out of 5
Recommended
for Couples
by A verified traveler

great night

Posted Nov 3, 2014 on Hotels.com
had an awesome time...very cozy,clean and safe. ..beds are so comfy and nice rooms...would definatly go back
Comment from Hotel Management
Jan 31, 2015 by Tianna, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Tianna Furness Guest Service Representative BEST WESTERN PLUS Brant Park Inn & Conference Centre