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Reviews of Claudelands Motel

3 out of 5
Claudelands Motel
795 Heaphy Terrace, Hamilton

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 9 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transferred to boundary court motel. Very good thanks
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Karen, Mt Maunganui

Liked: Cleanliness, staff & service
Very good for one night stay
Very good for one night stay. Handy to all amenities.

2/10 Terrible

Jo, Auckland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Walked in and walked right back out
This place is awful. Room was so old and scabby. Stink of rotten BO armpits. It also has permanent housing NZ families living here. People sitting outside on plastic chairs smoking. Looks like a horrible old block of council flats. We have never walked out of a hotel before as we aren't fussy but didn't want my kids staying in a place that probably would test positive for meth.

8/10 Good

Tarnz, Auckland, NZ

Liked: Cleanliness, staff & service, room comfort
#A WeekendToNeverForget,Relaxing&Peaceful#

2/10 Terrible

ERBLE, AKL

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended for travellers
Price is too high for a hotel with rot in shower area and blankets not warm enough. Our booking check-in experience was very unpleasant. We had two consecutive bookings but owner insisted on payment up-front for second booking which was not due according to Expedia rules. After the owner spoke with Expedia who instructed him to do a pre-auth on credit card for the second booking, he refused to do so. He insisted on immediate payment, or for us to checkout at 10am and then re-checking at 2pm to the same room despite knowing how inconvenient it would be for us. The owner was totally unhelpful. He said that us checking out was according to procedure - we had no choice but to make payment or risk our luggage being removed from our room. The owner then asked if he would be able to not follow his service obligations to service our room daily - in the same breath that he was going to follow procedure and make us leave in-between two consecutive stays. Our stay was a very upsetting experience.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overpriced and rundown
Paid $295 for a 2 bedroom unit which has obviously never been updated since built. Holes in wall had been partially repaired but not repainted in bathroom. Very dingy. Presumably price hiked up to reflect Field Days and Chiefs v Wales game which was on in town at the time. Beds old and uncomfortable. Staff were pleasant but place very much in need of a spruce up. Only book it if you must and you get a good price. Was very happy was only there one night.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pretty Average
Whilst just one night and not too concerned with the facilities as checking in late and checking out early it is not really a great place to stay. On arriving was informed as we had two cars that I would have to pay another $10. I stated that I would not pay this as the Motel was not full and it was not something I would accept - he changed his mind. Room was clean but not one but three power plugs broken and taped over so no one could use them - so a conscious decision not to repair things by management ....... says it all Room was nice and clean but my personal hate was the sign saying "Please ensure ALL plates and cutlery is cleaned and placed back in the cupboard". At $120 nearly a night I do not expect to clean my own plates, it is not a hostel !

6/10 Okay

Verified traveler

Liked: Staff & service
Price decent, location mixed
Older property, mixed neighborhood. Hotel is located behind a tattoo parlor, dairy and closed service station. Priced reasonably.

6/10 Okay

Traveler from U

Liked: Staff & service
Disliked: Property conditions & facilities
One night stay in this hotel
It is clean and fair condition. The staff are good. However, the environment seems unsafe to us. At night, there was a drunk man pounding one of unit door. There was one of glass window was broken by somebody in another unit. We also heard of woman screaming. We were so scared and did not go out at night to go out eat. We did call a hotel staff. He told us that he called police right away after we told him. He did mention the opposite building even have more glasses windows broken.
Response from Atul on Jun 2, 2015
Hi, We are really sorry for the inconvenience caused to you. It was an one off incident as some of the guests got drunk and got a fight within themselves but Police acted promptly and matter was resolved. Further, we would like to assure that the motel is safe for the guests.

8/10 Good

Tony, Napier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location for claudelands concerts
Older motel very well presented , great hospitality.
Response from atul on Jun 27, 2015
Thanks, would love to see you again!

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Verified traveler

Liked: Staff & service
Under the hand basin and the windowsills could have been cleaner, otherwise all good
Response from Atul on Apr 25, 2015
We will look into your suggestion. Thanks

6/10 Okay

hvar

Liked: Staff & service
Disliked: Cleanliness
Great location
Basic accommodation but very clean comfortable beds

10/10 Excellent

Asgar, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Outstanding; Cleanliness: Beautiful;

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Convenient close town
Hotel staff waited up for our late check in. This was great. Nice room comfortable. Had a good sleep.

10/10 Excellent

Veronica, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, Great for families, Friendly staff.
Enjoyed our stay there and the owner was very friendly. They had everything we needed to cook our own meals, it was affordable and very close to the city. There is also a dairy/shop at the driveway entrance so whatever we needed for the children, we purchased from there. The 2 bedroom unit has 2 spacious bedrooms with an extra bed in the lounge area. It was clean, the windows had safety latches on them and lots of storage for clothes. Not a 5 star motel but will recommend for families that are on a budget but who are wanting to get away. Everything you need is there, bathroom, kitchen, beds and space for the kids to do their own thing.
Response from Atul on Apr 20, 2015
Thanks for your nice comments, would love to see you again,

10/10 Excellent

Ghoora, New Zealand - Waikato

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Outstanding; Cleanliness: Beautiful;

6/10 Okay

Deb, New Zealand - Christchurch

Disliked: Cleanliness, property conditions & facilities
Facilities: Tired; Value: Reasonable; Cleanliness: Grubby, Needed cleaning; Dust balls were on the floor. Needed a thorough clean. Needed covers on bedding because guests could have sat on pillows meant for next guests.

8/10 Good

Verified traveler

Liked: Cleanliness
Suited the purpose of my visit
Only stayed for one night which amounted to 16 hours.

6/10 Okay

Verified traveler

Liked: Cleanliness
Great location straight across the road from the Claudlands Event centre . Not a flash motel but clean and comfortable and good value for money

10/10 Excellent

Tracey, New Zealand - Hawkes Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Pleasant; Excellent, friendly hosts

10/10 Excellent

Michael, New Zealand - Auckland

Liked: Cleanliness, staff & service

6/10 Okay

Sharon, New Zealand - Wellington

Disliked: Staff & service
Facilities: Modest; Value: Economical; Service: Lacking; Cleanliness: Clean;