Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown

Posted Jul 1, 2014
Met all expectations I had for a hotel, great value.
3 out of 5
Recommended
for Everyone
by RH from Toronto

Very nice staff. Hotel ok

Posted Jun 23, 2014
The hotel looks like it's been renovated recently. I was shocked to find out the elevator doesn't move unless you put your key in... Obviously a security issue. The rooms are small but ok. Bathroom is very tiny. Toilet is in front of the sink which made it awkward to use the sink. It said comfy beds but they are def not. Blankets were as stuff as cardboard. Also our room faced the street and the noise level of the cars and people is extremely loud. We liked the pool and the front desk staff. They were very friendly and welcoming.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, beds were a little hard

Posted Jun 5, 2014
Pros: staff was nice, rooms clean and quiet
area is not a place for women alone, nothing near by= take a cab up north of the hotel if you would like something to do. remember you are in Hamilton
5 out of 5
Recommended
for Everyone
by DonnaM from Toronto

excellent staff at this hotel

Posted Jun 4, 2014
Pros: cleanliness, professional courteous staff who put the clients first
Cons: Nothing
Location: Downtown Hamilton. Convention Center in easy walking distance.
Was in town to attend graduation so only stayed one night. From check-in to check out I was pleasantly surprised with the service. The clerk at the desk was very pleasant and respectful each time we interacted with him. When we asked about a late checkout and leaving our car in the garage until after the ceremony ended late in the evening he informed us it would be no problem as long as we were out of the room by 2pm, usual checkout was 11am. The rooms were clean. The bathroom was a bit small, I have been in larger bathrooms on cruise ships!! However that could not detract from my overall experience. The only downside was that at 5am there was no hot water for a short time but it wasn't worth it for me to complain, I was so pleased with the service from the staff that I was willing to put up with the inconvenience. Every employee we met said hello in a sincere manner. I was surprised next day at checkout to again see the clerk who had checked us in the night before come from a back room and asked how our stay was. WOW!! We have stayed at quite a few hotels over the years and have been loyal to a couple and am now happy to say will add this one to our list. The hotel facilities are average but the staff certainly provided 5***** ++ treatment. Thanks Crowne Plaza hope the staff at your other hotels are as accommodating. So sorry I didn't take the time to get the name of the night clerk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in downtown Hamilton.

Posted Jun 3, 2014
Pros: Everything
Cons: Can't think of anything.
Location: Downtown Hamilton, close good restaurants.
The Crowne Plaza was a nice surprise. I loved everything about it. Very comfortable and quiet. Great view from the 8th floor. Close to an excellent Japanese/Thai restaurant. The pool appeared to be very clean (I did not use it), and the exercise room was well equipped. The staff was very helpful, allowing me to store a bag for a few hours after I checked out. This was my first time staying there and I will definitely return next time I am in Hamilton.
2 out of 5
by A verified traveler

Not Nice

Posted May 20, 2014
Pros: One young lady at the front desk was great, helped with instructions etc.
Cons: see above.
Location: Small breakfast restaurant just south of the hotel has better coffee and the breakfast was great.
Had two rooms booked ours was the worst, had to straddle the toilet to use the vanity. no dressing mirror, no restaurant (under renovation), coffee from room service bad, noisy. Will be going back occasionally and will try another hotel. Parking is not clearly marked, no valet service, very poorly laid out and poorly signed. My wife called down for some info and was basically hung up on.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel lovely and rooms very clean and comfortable.

Posted May 16, 2014
Construction going on until 10 p.m. and hot tub jets not working - that was disappointing.
3 out of 5
by Sam from Rochester, NY

Parking garage construction noise - WOW!!

Posted May 10, 2014
Pros: Comfortable room, nice beds, location
Cons: 2 of the elevators did not go to the 2nd floor (where my room was) - took me almost 30 minutes to get to my room one time, from the lobby!
Location: Jackson Square, AGH
The Crowne Plaza's parking garage is being rebuilt - nowhere in Expedia.com was this mentioned when I made this reservation. The construction work was being done directly above my room, and the sound of drills and jackhammers kept up continously from 3PM to almost 10PM!! Expedia AND the Crowne Plaza should be giving customers 20% or more credits for this stay - this was NOT a vacation experience I would wish on anyone!!! AND - the elevators - 1 of the 3 elevators stopped on the 2nd floor only!! WOW
2 out of 5
by A verified traveler

Won't be staying at another Crowne Plaza

Posted May 5, 2014
Location: Was central...good.
While our reservation was for a room with a king bed, we were put into a room with 2 doubles. After complaining we were moved to the proper room. At no point until after we had provided credit card information and told there were no changes or cancellations allowed with our reservation, did we learn there were renovations going on in the hotel. We arrived on Saturday afternoon and were subjected to loud noise and vibrations until 6:00 pm. Room was clean, but no refrigerator, water, or robes. No restaurant or room service in hotel.
2 out of 5
by A verified traveler

An adventure

Posted Apr 15, 2014
Everything about this trip was an adventure. Hot tub did not work, restaurant under construction , given the wrong room keys. Staff were very kind though