Ratings based on 963 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

ocean view was beautiful

Posted Apr 14, 2015
Cons: I booked a room with a sofa bed via Expedia but upon arrival was told by front desk that Grotto Bay Hotel does not have rooms with sofa beds.
Location: St Georges was my favorite town, Horseshoe Bay beach & Long Beach were may favorites.
beautiful ocean view, very nice beach, very nice beach cafe, stand up paddle boards, kayaks, motor boats, snorkel gear for rent, the bay is clean, safe & easy to navigate. average size room, nice bathroom, great private balcony. 2 nice dining rooms, nice buffet breakfast. Very interesting cave on site fun to explore & you can take a dip in the crystal clear water.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom massachusetts

excellent resort, beautiful and friendly

Posted Apr 10, 2015
Pros: varied assortman of guest, Lots of grandparents with their grandkids
excellent resort, beautiful view and friendly staff. Food was excellent but expensive. The grounds and service were better than expected. The cave on site was a plus, beautiful and you can swim in it. Crystal Caves and the bar Swizzlers are within walking distance
2 out of 5
by A verified travelerfrom BDA

Birthday Experience Down the drain

Posted Apr 6, 2015
Pros: The view
Room Service staff and the bellman named Steven..excellent! The pool attendant horrible, he basically hounded our kids and complained about everything they did, we even had the front desk manager (PAT) come to them not asking for a parent but for a room number, when we were using the sports facility. I was not impressed and we spent over $1500.00 in total for a one night experience, this included water sports and brunch. Will we be back? most definitely not..Southampton Princess is more accommodating to kids. I felt as if we were picked on the whole day. And the room had a link above the sliding door and the toilet was linking, I did report it. But it was not rectified at all. The manager just casually said OK..not impressed!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, Ohio

Nice resort close to beach

Posted Mar 25, 2015
Pros: Good location, very nice !!!
We had a wonderful time at Grotto Bay. The weather was a little rainy but we were able to do all the things we wanted. Being directly on the bus route was helpful. We went into St. George and also Hamilton. We ate lots of good food, not everywhere was as expensive as the hotel. We did have breakfast there one morning but not worth the price. Lots of good restaurants in both St. George and Hamilton. We were able to catch a weekend food sampling in Hamilton on Saturday. That was very nice. The people on the island are so friendly and helpful. We are going back in September because we enjoyed it so much. Just hoping we have a little better weather so we can do more things. It's a must trip !!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 23, 2015
Enjoyed our stay at the hotel. Good grounds and friendly stuff. Recommend taking advantage of all inclusive package, that unfortunately doesn't not include ground transportation to/from airport that 2 min away and find that negative. Had to pay $15 for 2 min taxi ride!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MA

Nice hotel close to airport

Posted Mar 22, 2015
We needed a break from this cold snowy winter. As we could only go for four nights we decided on a 2 hour direct flight from Boston to Bermuda. We chose the Grotto Bay Beach Resort because it offers an all-inclusive plan and is located a mile from the airport. With an early morning flight, we were able to enjoy half a day at the beach instead of the usual full day of travel. The food was very good. All inclusive is worth it if you plan on eating most meals there, having cocktails and wine with dinner. Food and beverages are expensive in Bermuda. Bus transportation is is convenient as there is a stop in front of the resort. Free bus service is included for all inclusive plan. It could have been a little less windy during our mid March stay, but the Resort was great. Be sure to check out the grotto on the premises. It was really interesting and worth the cold swim. The staff was always helpful and pleasant. I wish we could have stayed longer but the smell of fresh cut grass was appreciated as we got ready to head back to Boston and more snow.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte NC

Beautiful resort with a lot of amenities

Posted Mar 20, 2015
Pros: Beautiful buildings and ground, private caves inside the property and nice little private cove and sandy beach.
Location: Close by is a natural park, Blue Hole park where you can walk to a beautiful blue hole and further up to some great viewpoints of Harrington Sound.
Hotel staffs are very friendly and helpful. They helped us with getting bus passes and explained in details of how to get around the islands. The resort offers afternoon tea time which was very enjoyable. Their restaurant offers great menu selections and nice service staffs.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Denver, CO

Nice hotel close to the airport

Posted Mar 18, 2015
Pros: The room was comfortable and clean. For the time of the year that we went (March) the size of the private beach and pool were perfect.
Cons: We were overcharged one day (for two people) on the all inclusive package. We called multiple times to resolve this and still have not gotten a call.
Overall the hotel experience was a great one. The room was much cleaner and nicer than what I was expecting. The hotel staff was very charming and remembered our favorites early on and were very nice to talk to. They had great recommendations of things to do on the island.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

A beautiful setting

Posted Mar 16, 2015
Pros: Location. Very close to the airport and the buses stopped right in front of the driveway. The grotto was fun.
Cons: There is a lot of walking up and down steps between the rooms and the main hotel where the restaurant is.
Location: We easily visited St. George's, Hamilton, and the Old Naval Dockyards. We could walk to the famous Swizzle Inn, the Crystal and Fantasy Caves.
The grotto underneath the hotel is fabulous. How cool it was to swim in it. The pool/beach/jacuzzi were fun to go to after freezing in the grotto water! The hotel is beautiful. The staff was very knowledgeable and helpful. Everyone we encountered was friendly and accommodating. The breakfast buffet was plentiful and good. The only downfall is that, upon arrival, we were given an unrequested upgrade. The upgrade was to a waterfront view which was beautiful. However, we went from a larger room with a king size bed to a smaller room with two double beds. That was not made clear to us when offered the upgrade. My husband and I do not comfortably fit in a double bed so the upgrade really was not a good move for us. It would have been nice to have this information before making the decision.
4 out of 5
by A verified traveler

Posted Mar 15, 2015
Cons: All the stairs may be a challenge for some..
Location: Relaxing as most things shut down at 5 pm.
Beautiful resort with great service ! Private beach ,heated pool, great restaurants.