“a "five-star" hotel”

it's a five star hotel but you may not expect it to reach the five star standard in Europe. the location is good but the beach may be a little bit small for me but it's ok. The double room is comfortable but the extra bed in a triple room is not so good and the triple room is very small. The most unsatisfied point is the wifi. the speed is too slow and only available in the hall. No internet connection is in rooms. Overall it is very good for the price.

“Five star? Not even four. Maybe three and a half..”

It was December. The hotel was cold and no attempt to heat the lobby was made. The room was spacious, but badly maintained. The door frame was weak and needed to be hammered. The safe was broken and could not be fixed. Old stains on the floor were visiable. The breakfast was very poor. The swimming pool was not heated properly. The staff was nice, but admitted the hotel had deteriorated. The same fring pans were over used for all meals. It turned out that the Spanish group Iberostar bought the hotel two years ago from Sofitel and decided not to invest a single Dinnar on it. A neglegence that was in evidence everywhere!

“not a 5 stars hotel”

absence of proffesional management and the staff needs alot of training. The staff is extremly exhausted and does not really care except for the reciption staff member. bad house keeping and room service. The food is acceptable with no change in varaities