Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers

Reviews of Omar Khayam Resort & Aqua Park

3 out of 5
Omar Khayam Resort & Aqua Park
BP N 17, Mrezka, Hammamet

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 55 reviews" "
Rating 8 - Good. 27 out of 55 reviews" "
Rating 6 - Okay. 13 out of 55 reviews" "
Rating 4 - Poor. 6 out of 55 reviews" "
Rating 2 - Terrible. 4 out of 55 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

3.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

michelle

Property is run down, we misplaced our room key and they don’t have a spare so had to have someone open door each time, was an inconvenient and had to wait over 20 mins in wet clothes as it seems like they forgot to help us and had to request for help again. Next day, was able to found room key, maybe time to start using key card that can be reprogrammed if this happens to other visitors, am sure we weren’t the only ones. Things like this can happen so suggestion to to make spare keys. We only stay for 1 night and that was enough for us. Staff at dining area were nice. Reception can be more attentive to visitors’ concern.
Stayed 1 night in Jul 2023

2/10 Terrible

Karim

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property and management are ready to drive you away. We had to leave since AC and most amenities were not available at the entire property.
Stayed 2 nights in Jun 2022

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
My aunt and I had an amazing stay at Omar Khayem hotel. We only stayed for 3 nights but we enjoyed it a lot. A special thank you to Mr Anthony for his kindness and everyone in the animation team for their good mood and politeness.
Stayed 3 nights in Jun 2019
Response from Anthony on Jun 16, 2019
Dear Sana, It was a pleasure to welcome you to PrimaSol Omar Khayam Resort & Aqua Park. Thank you for your comments and compliments. We do our very best to ensure all our guests have an amazing holiday at PrimaSol Omar Khayam Resort & Aqua Park. We are pleased you had a brilliant time at our hotel. Our entire team looks forward to your return visit. Best Regards Mr Anthony Young Guest Relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water park
Water park was quite good food normal rooms were not clean parking problem reception problem bars was okay. Beach good good swimming pools and good slides with good staff my rooms door was not easy to open

6/10 Okay

Verified traveler

Maybe if I had stayed.
Was unable to stay in this hotel due to a discrepancy with the company. Seemed like a reasonable hotel from what I saw. Very cheap price for three people on the AI basis.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay in this hotel staff are so friendly and can't do enough for you

4/10 Poor

Asma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Helena

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rapport qualité prix très satisfaisant Piscine front de mer incroyable 1 prise électrique dans la chambre si vous prenez l'option frigo vous n'avez plus de quoi charger votre téléphone
Stayed 7 nights in Jul 2023

8/10 Good

Tlijani

Stayed 1 night in Feb 2023

6/10 Okay

sang hyun

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2022

8/10 Good

MAI

Liked: Cleanliness, staff & service, room comfort
Séjour paisible j’ai surtout aimé l’accueil et la responsabilité du personnel très attentif au clients et très bien organisé mais je pense que l’état des lieux mérite un peux plus de touche moderne je parle des chambres des escaliers et des autres sinon dans l’ensemble j’ai passé un très bon séjour j’oubliais un endroits très bien en famille avec des animateurs très impliqués ❤️❤️.a très bientôt en tout cas
Stayed 2 nights in Jun 2022
Response from Ahmed on Jun 22, 2022
It was our pleasure to welcome you to Omar Khayam Resort & Aqua Park. Thank you for your Hotel review . We do our very best to ensure all our guests have an amazing holiday at Omar Khayam Resort & Aqua Park. We are pleased you had an excellent stay at our hotel and we thank you for your hotel review. We have shared your feedback with the staff as this is so important to all. Our entire team looks forward to your return visit. Best Regards Guest Relations Manager

8/10 Good

Laamari, Parus

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nourriture très bonne et variée. Par contre Chambre petite, accueil désagréable, beaucoup d'endroits extérieur à l'état d'abandon, parties communes sales... Mis à part la nourriture qui mérite un 4* le reste est digne d'un 2*
Stayed 2 nights in Jun 2020
Response from Anthony on Jul 2, 2020
Dear Mr Mourad Laamari, Thank you for your comments. We do our very best at PrimaSol Omar khayam Resort & Aqua Park to meet and exceed all our guest's expectations and we are disappointed that we didn't satisfy all your's on this occasion. We thank you for your understanding and your feedback is very important to us as it gives us a chance to make improvements where and if necessary. Thank you for your time writing this review . We do hope you will return sometime in the future. Best Regards Mr Anthony Young Guest Relations Manager

8/10 Good

oualid

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Anthony on Feb 17, 2020
Dear oualid, It was our pleasure to welcome you to PrimaSol Omar Khayam Resort & Aqua Park. Thank you for feedback. We do our very best to ensure all our guests have an amazing holiday at PrimaSol Omar Khayam Resort & Aqua Park. We are pleased you had an great stay at our hotel and we thank you for your feedback. We have shared your feedback with the staff as this is so important to all. Our entire team looks forward to your return visit. Best Regards Mr Anthony Young Guest Relations Manager

8/10 Good

Marwa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Séjour avec la famille
Bon emplacement avec pas mal d’animation dans l’hôtel l’ambiance était plutôt sympa. La nourriture était moyenne cependant même si je dois reconnaître qu’il y avait du choix.
Stayed 7 nights in Sep 2019
Response from Ant on Jan 16, 2020
Dear Marwa, It is our pleasure to welcome you to PrimaSol Omar Khayam Resort & Aqua Park. Thank you for your comments and feedback. We do our very best to ensure all our guests have an amazing holiday at PrimaSol Omar Khayam Resort & Aqua Park. We are pleased you had a great stay at our hotel and we thank you for your comments and feedback. We have shared your feedback with the staff as this is so important to all. Our entire team looks forward to your return visit. Best Regards Mr Anthony Young Guest Relations Manager

8/10 Good

Farouk

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Anthony on Aug 17, 2019
Dear Farouk, It was a pleasure to welcome you to PrimaSol Omar Khayam Resort & Aqua Park. Thank you for your comments and compliments. We do our very best to ensure all our guests have an amazing holiday at PrimaSol Omar Khayam Resort & Aqua Park. We are pleased you had an excellent stay at our hotel. We have shared your feedback with the staff as this is so important to all. Our entire team looks forward to your return visit. Best Regards Mr Anthony Young Guest Relations Manager

8/10 Good

Ann

Liked: Staff & service
Disliked: Cleanliness
Redelijk tevreden
Stayed 3 nights in Jul 2019
Response from Anthony on Aug 2, 2019
Dear Ann, It was a pleasure to welcome you to PrimaSol Omar Khayam Resort & Aqua Park. Thank you for your Review score. We do our very best to ensure all our guests have an amazing holiday at PrimaSol Omar Khayam Resort & Aqua Park. We are pleased you had an excellent stay at our hotel, we have shared your feedback with the staff as this is so important to all. Our entire team looks forward to your return visit. Best Regards Mr Anthony Young Guest Relations Manager

10/10 Excellent

Verified traveler

Excellent sejour dans cet hotel. Tres bon service
Chambre propre Qualite de service excellente Animation excellente
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Albergo totale relax
La valutazione è quella che ho dato nelle risposte del questionario..purtroppo l’opnione è soggettiva per il resto niente da dire vacanza relax!!!!!
Stayed 7 nights in Aug 2018
Response from Guest relations Manager KHAYAM HOTELS on Aug 27, 2018
It was a pleasure to welcome you, thank you for your comment & compliment. We do our very best to ensure all our guests have an amazing holiday at PrimaSol Omar Khayam Club. We are pleased you enjoyed the hotel services. Our entire team looks forward to seeing you soon. Best Regards Mr Anthony Young Guest Relations Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affreuse! Dès notre arrivée, on est dan sle bain : 3 étages à monter avec nos bagages! Service qui se termine 20’avant l’horaire! Les repas sont toujours les mêmes et vaut mieux arriv des l’ouverture! Mini club inaccessible! Toboggan ferme!animation inexistante.....
Stayed 7 nights in Apr 2018
Response from Guest relations Manager KHAYAM HOTELS on May 14, 2018
We thank you for taking the time to place your recent review. Customer feedback is so important to all of our staff at PrimaSol Omar Khayam. I would like to take this opportunity to answer your issues you have raised as this is the first time we are aware. The hotel does not advertise a lift in any brochure or online companies, you was aware of this at time of booking that the hotel has 3 floors. Our international restaurant closed 20minutes early for lunch and dinner due to a low volume of guests, all guests were notified of the restaurant times when checking in at reception. Our International restaurant offers a 14 day food choice program, this allows a greater choice and less repetitive foods on offer during lunch and dinner. The toboggan operates from 01/05/18 as stated in our international contracts, again you would be aware before booking the hotel of the opening period of the toboggan. Our animation team operates a daily program and evening shows and fun times and mini club for over 4 years of age as stated in brochures along with cocktail parties during your stay. These videos can be clearly seen on our Facebook page. We look forward to seeing you in the future and being able to go through the procedure of the hotel for your better understanding. Best Regards Mr Anthony Young

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel avec vue panoramique sur la mer!
Super hôtel! Animation la meilleure(je voyage assez, mais c'est la meilleure Animation parmi tous les hôtels où j'aie été!) Le parc aquatique est superbe,magnifique!Le repos est idéal (j'ai été avec les enfants)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
ambiance familliale. personnel disponible
chambre tout confort. PERSONNEL PARFAITEMENT FRANCOPHONE, qui cherche toujours une solution a vos problémes

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On a passé de très belle journnès
très bon hôtel, juste y a manque d'information sur les activités et préférable des dépliants .

4/10 Poor

KHALID, السعوديه

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سلبي لن يتكرر
أقامه ليست بالمستوي المطلوب خادمات اقل تجاوب موضفي خدمات الطعام سئ أضافه الي قبول الرشاوي حتي يعمل بالمستوي المطلوب

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tegenvaller
Hotel viel tegen..lange rijen voor het eten en kwaliteit van het eten was slecht. Alcohol valt niet onder all inclusive.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Då jag var ute efter avkoppling var det perfekt. Lugnt och stillsamt med bra läge. Personalen var mycket trevlig och försökte aktivera de få gäster som nu bodde där. Ett stort plus att hela hotellet var rökfritt. Maten var i det stora hela bra och underhållningen på kvällen var ok med de resurser de har.

4/10 Poor

paula, aveiro a residir em londres

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
medio baixo
boa noite . em pudo primeiro lugar gostaria muito de lhes dizer que fiquei chocada pelo motivo de tar pago tudo incluido e chegar la e pelo facto do meu marido ser tunisino nao ter direito a ter tudo incluido (alcool).sendo o director (diz ele)ser uma lei de hotel ,tambem foi super arrugante chegando mesmo pedindo me que provassemos que eramos cASADOS e mesmo depois de o provar com sarcasmo me disse que falasse convosco porque tinham de me ter avisado.fiquei mesmo muito chateada com toda esta situacao e depois de fazer todo um espetaculo em rodor do acontecimento tentar que todas as pessoas (turistas)ficassem a saber !

8/10 Good

MOHAMED CHERIF

Liked: Property conditions & facilities

6/10 Okay

Verified traveler

Voyage loisirs avec ma famille
Hôtel très bien par rapport le prix, et les repas toujours les même

6/10 Okay

Verified traveler

Hôtel bien par rapport le prix,les repas toujours même

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cet hôtel très bien ,géographie excellent et la Pecine magnifique, repas passable

6/10 Okay

MARIE, montpellier

Liked: Staff & service, room comfort
Hotel accueillant proche de la plage,
Personnel sympathique et prévenant. Les animateurs sont sympas et font de leur mieux pour rendre le séjour agréable.nourriture un peu moyenne. La plage à proximité est un véritable plus.

10/10 Excellent

mouloud, algerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
service bien hôtel propre l’équipe d'animation 5/5

10/10 Excellent

Mouloud, constantine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agréable séjour dans l'établissement PrimaSol Omar
hôtel bien propre animation fort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Bravo les animateurs mais service resto nul
Très bon service d'animation mais un sérieux problème de gestion du personnel de la restauration par la direction

6/10 Okay

farah, Chartres

Disliked: Cleanliness, staff & service, room comfort
Hotel à améliorer d urgence
Nourriture identique le midi et le soir. Pas de choix. Pas d ascenseur et chambre mal situé.

8/10 Good

Verified traveler

Liked: Staff & service
hôtel très bien et calme,restauration bien et les chambres propre

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
hôtel très bien et calme ,restauration pas malle,les chambres propre

8/10 Good

Jasmin, Böblingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt weiter zu empfehlen
Animation war super. So viel haben wir bisher bei keinem anderen hotel gesehen. Die Anlage ist sauber gehalten, wären da die Algerier nicht wäre es stets sauber. Die haben ihren Müll einfach hingeschmissen.Essen war gut etwas wenig Auswahl. Aber es langt. Service im allgemeine top. Hatten ein Problem mit den Zimmern und haben ohne grosse Bitte gleich neue bekommen. Preis Leistung stimmt

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
cet l’hôtel bien par rapport le prix et restauration bien

8/10 Good

Mariem, Paris

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Un sejour genial
Franchement genial, animation et animateur au top, de la bonne bouffe, tres bon emplacement de l'hotel, plage propre,c'est beau Hammamet c'est beau la Tunisie

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Séjour agréable dans l'ensemble
Bel hotel les pieds dans l'eau, la piscine est quasiment sur la plage, de ce point de vue le cadre est magnifique .plage privée et surveillée, on se sent en securité, mer et sable propres, chambre très correcte mais matelas un peu usés, clim impec, animation correcte et variée chaque soir, par contre la restauration est répétitive et de qualité très moyenne, peu de fruits, manque de tasses le matin et d'assiettes le soir, le service du restaurant semble desorganisé parfois, personnel peu chalheureux mais assez correct. le rapport qualité prix est moyen et est à revoir à la baisse selon moi en regard de la faible qualité de la restauration . dans l'ensemble nous avons passé un agréable séjour en famille .

4/10 Poor

Khalil, ليبيا

Disliked: Cleanliness, staff & service, property conditions & facilities
الاهتمام يجلب الزبون
المطعم غير منظم يحتاج اكثر تنظيم الغرفه التي استخدمتها كان الحمام به رائحه كريهه لقد دفعت اجره الثلاجه رغم أنها كانت من ضمن الأشياء المذكوره في محتويات الغرفه موظف الإستعلامات اخبرني ان التكيف غير متاح في كل الاوقات وهذا لم يكن صحيح

8/10 Good

souha, Montréal

Liked: Staff & service, property conditions & facilities
Magnifique séjour.
C'était un séjour agréable ainsi pour les parents que pour les enfants,la bouffe était bonne ainsi que l'animation qui était excellente. Le personnelle est professionnel toujours accueillant.

8/10 Good

magali, s

Liked: Staff & service
Disliked: Cleanliness
Hotel très accueillant chaleureux
Hotel super Séjour de 3 jours Malgré les attentats tout à été super.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel
Nous avons adoré notre séjour ... Très bon rapport qualité prix ... L'équipe d'animation a rendu notre séjour ... restauration rien a dire serveur et personnel sympa ...Nous y retournerions avec plaisir revenir ... J'ai adoré cet hôtel ... Hôtel fantastique ...

2/10 Terrible

philippe, ALPES MARITIMES

Liked: Cleanliness
Disliked: Staff & service
Hotel à eviter en famille
HOTEL relativement propre, restauration agréable; mais un manque total de sécurité de la part du personnel d'accueil ( arrivée de personnes extérieurs de l'hotel suivi de rixes, bagarres, insules et gestes désagréables ............................à plusieurs reprises) Décevant et malheureusement trés graves en famille. Personnels non souriant et pas agréables du tout.

6/10 Okay

Linda, Paris

Disliked: Cleanliness
Hotel Khayam Resort
La Restauration est excellente. Quant à l animation en soirée,et malgré le peu de clients qu il y avait,Bravo!!!! Ayoub,Mehdi,Hacène et le Présentateur ont mené imppécablement leur tâche. Wahida est aussi une très bonne animatrice pour les enfants,on pouvait les lui confier,les yeux fermés. Merci à toute l équipe de l Hotel Khayam. Linda B.