Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place!

Posted Jun 15, 2014
Good area to stop on a road trip. Lots of restaurants nearby. Great staff. Nice place.
5 out of 5
Recommended
for Everyone
by Jim from The Woodlands

Great place to stay.

Posted Jun 9, 2014
Accomodations were excellent and check-in was easy. Enjoyed my stay.
2 out of 5
by A verified traveler

There are better options

Posted Apr 12, 2014
The place is dated. I'm certain there are more comfortable and better priced options available in the immediate area. I would not stay there again.
Comment from Hotel Management
Apr 14, 2014 by Darrius Gray, Hotel Management
Thank you for sharing your recent experience at our hotel. I deeply regret you were not pleased with your stay. We recently completed an extensive renovation to the hotel in November 2013. The renovation included a new lobby, full renovation to 52 guestrooms and addressed our outdoor living space. Your comments will be shared with our operations team and ownership group. Our intent is to insure that all guests have a pleasant experience and our product offering is fresh and up to date. Thank you for your comments.
5 out of 5
Recommended
for Everyone
by Paul from florida

One nice night

Posted Mar 31, 2014
Our family spent one night here and we were very happy with the entire experience. Checkin took about 3 minutes and the staff was awesome! The bistro breakfast is a nice change from buffets.
5 out of 5
Recommended
for Everyone
by Ireiane from Houston, TX

Nice, cozy hotel

Posted Mar 3, 2014
The hotel was very cozy and comfortable. Warm welcoming for guests to stay. Very convenient. Well worth your money. Hotel staff is good but some were not friendly.
3 out of 5
by A verified traveler

Wrong Room... Twice

Posted Feb 26, 2014
Cons: Staff training and responsiveness to customers. The design of the parking lot is horrible. Tight radius turns and a dead end spur.
When we checked in, we went to our assigned room, the key card worked but the room was occupied. There were people in the room. They said there was a stain on the bed and they were waiting to be assigned another room. When we went to our second room, there was someone there at the door trying to get in who had been assigned the same room but their key didn't work.
Comment from Hotel Management
Mar 4, 2014
Please accept my apology for th e problems you expenrienced during your stay. Rest assured that I will address your expereience with my entire team to ensure a repeat offense of this nature will be avoided. I value your business and opinion of our hotel. When your travel plans include the Covington area please give me a call so that I may personally arrange your return visit. Warm regards,
4 out of 5
Recommended
for Everyone
by KB from Louisiana

Friendly and helpful staff, great breakfast

Posted Feb 14, 2014
Pros: The staff was amazing and the Paul Mitchell shampoo/conditioner was a great touch. Also, the breakfast was great!!!
Cons: Smell in hallways
Location: Lots of restaurants (good ones)
The staff really lightened our mood as we were traveling for a funeral. Felt welcomed and comfortable. Obviously it was a business travel type of place, so regular amenities like mini bar, new carpet and lack of sock smell weren't going to happen, but I'd stay here again for a funeral or work or some such thing. Get the breakfast. You won't be disappointed.
5 out of 5
Recommended
for Business Travelers
by Sheri from Southlake

Ask for the updated rooms

Posted Dec 22, 2013 on Hotels.com
Great Louisiana Hospitality. As of December 2013 one side of this hotel had been remodeled and we got that room with the new bed and new carpet. Mattress was very comfortable, but top cover could have had another blanket. Bathtub could use an update as well. Overall this 3-star hotel is a great buy for the money. Free internet and great lobby to work in and have a decent "hotel" meal.
5 out of 5
Recommended
by Visitor from TX

Great Hotel

Posted Dec 18, 2013 on Hotels.com
This is a great place to stay. Staff is very friendly and helpful. I would stay her again---and probably will.
5 out of 5
Recommended
for Families
by Mike W from Madison, AL

Half way home

Posted Dec 5, 2013 on Hotels.com
Up to the Courtyard standard. Plenty to do and eat VERY close. Not too far from the Interstate. Not enough Parking!