2/10 Terrible
Lindsey
Traveled with family and small children, Traveled with group, Traveled with family
Mar 24, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We ALWAYS stay at IHG Hotels anytime we travel. We had reserved a 2 queen bed suite with a pull out sofa (room 213) for our stay (3/22-3/24). We arrived pretty late on the night of the 3/22. The desk agent was polite during check in and we went up to our room to get some rest. That night we only used the beds and didn’t have a need for the pull out sofa. We left early the morning of 3/23 and were gone most of the day. When we returned to our room with a family friend we decided to use the pull out sofa that night. When I pulled it out to put the sheets on it I noticed a very large brown stain on the mattress that appeared to be blood and an acrylic finger nail. I took pictures and immediately went downstairs to the front desk to let them know and requested a different mattress for the pull out sofa. The front desk called maintenance to remove the mattress and bring us a new one. There was a man that came to our room within 10 minutes and replaced the mattress. I went ahead and made the bed and then our room phone rang from the front desk. The manager (last name Patel) was on the phone with the front desk agent asking us what we did to the mattress and stated that it was a fresh stain. I walked down to the front desk and explained that the stain was there when I pulled the mattress out. He argued with me stating that we did that to the mattress and was very ugly about it. I had to call corporate and file a formal complaint. We will NOT be staying here again! Beware!!
Lindsey
Stayed 2 nights in Mar 2024