Exterior

Reviews of Holiday Inn Express Hotel & Suites AMITE, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 251 out of 412 reviews" "
Rating 8 - Good. 85 out of 412 reviews" "
Rating 6 - Okay. 27 out of 412 reviews" "
Rating 4 - Poor. 21 out of 412 reviews" "
Rating 2 - Terrible. 28 out of 412 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lindsey

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We ALWAYS stay at IHG Hotels anytime we travel. We had reserved a 2 queen bed suite with a pull out sofa (room 213) for our stay (3/22-3/24). We arrived pretty late on the night of the 3/22. The desk agent was polite during check in and we went up to our room to get some rest. That night we only used the beds and didn’t have a need for the pull out sofa. We left early the morning of 3/23 and were gone most of the day. When we returned to our room with a family friend we decided to use the pull out sofa that night. When I pulled it out to put the sheets on it I noticed a very large brown stain on the mattress that appeared to be blood and an acrylic finger nail. I took pictures and immediately went downstairs to the front desk to let them know and requested a different mattress for the pull out sofa. The front desk called maintenance to remove the mattress and bring us a new one. There was a man that came to our room within 10 minutes and replaced the mattress. I went ahead and made the bed and then our room phone rang from the front desk. The manager (last name Patel) was on the phone with the front desk agent asking us what we did to the mattress and stated that it was a fresh stain. I walked down to the front desk and explained that the stain was there when I pulled the mattress out. He argued with me stating that we did that to the mattress and was very ugly about it. I had to call corporate and file a formal complaint. We will NOT be staying here again! Beware!!
Stayed 2 nights in Mar 2024
Response from Guest Relations, Manager on Mar 27, 2024
Lindsey, We deeply apologize for the inconvenience and frustration you experienced during your recent stay. This is not reflective of our usual standards of service. We take your feedback seriously and will address it with our team to ensure improvements are made.

10/10 Excellent

Mary Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it is right off the highway. Great restaurant close by.
Stayed 1 night in Mar 2024
Response from Keyur Patel, Manager on Mar 9, 2024
Mary, We're delighted to hear that you enjoyed the convenient location of our hotel right off the highway and the proximity to a great restaurant nearby. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable visit in the future.

10/10 Excellent

Laurie

Traveled with family
Staff very nice
Stayed 2 nights in Mar 2024
Response from Keyur Patel, Manager on Mar 4, 2024
Laurie, thank you for the kind words regarding our staff. I will make sure to pass along your compliments!

8/10 Good

Alisa Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
Amite is a quaint and historical town.
Stayed 1 night in Jan 2024
Response from Keyur Patel, Manager on Jan 27, 2024
Alisa, thank you for your kind review. We are happy to hear that you enjoyed the town, and hope to welcome you back again soon.

2/10 Terrible

Marla

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a terrible stay. My husband and I were bitten repeatedly when we got to the room. Thought it was bed bugs. Notified front desk and was told it’s probably fleas because they had a lot of service dogs that stayed in the hotel last week. We checked out within 2 hours of arriving. I asked for a refund. Clerk refused to give me a refund. I do not recommend staying at this hotel.
Stayed 1 night in Dec 2023
Response from Keyur Patel, Manager on Jan 4, 2024
Marla, We sincerely apologize for your unpleasant experience. We are investigating the reported issues and will address them promptly. Your comfort is our priority, and we regret any inconvenience. We understand your request for a refund and will review it accordingly. Thank you for bringing this to our attention.

10/10 Excellent

Vessie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was in Amite for business. The hotel was nice - what I expect from a Holiday Inn. Amite is a typical small town.
Stayed 1 night in Dec 2023
Response from Keyur Patel, Manager on Dec 15, 2023
Vessie, Thank you for choosing our Holiday Inn during your business trip to Amite. We're pleased to hear that our hotel met your expectations. We appreciate your feedback and hope to host you again whenever your travels bring you to the area.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keyur Patel, Manager on Dec 12, 2023
Troy, we are glad you enjoyed your stay and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keyur Patel, Manager on Dec 12, 2023
Thank you for your kind review. We are glad you enjoyed your stay.

6/10 Okay

Berdell

Disliked: Staff & service
The staff was not friendly.
Stayed 1 night in Nov 2023
Response from Keyur Patel, Manager on Nov 17, 2023
Berdell, We apologize for the experience you had with our staff not being as friendly as expected. Providing excellent service is a priority, and we're sorry we fell short during your stay. Your feedback is valuable, and we are addressing this with our team to ensure a more positive experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for a more pleasant stay in the future.

10/10 Excellent

KATHY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to see family that we had not seen in years, The stay at the Hotel was convenient, Very clean, Breakfasts was great Staff taking care of it was Great, Highly suggest anyone going on a trip for business or pleasure STAY here.
Stayed 5 nights in Oct 2023
Response from Keyur Patel, Manager on Nov 14, 2023
Kathy, Thank you for choosing our hotel during your family visit. We're delighted to hear that your stay was convenient, very clean, and that you enjoyed the great breakfast. Your kind words about our staff are truly appreciated. We are thrilled to be recommended for both business and pleasure trips. It was a pleasure having you, and we look forward to welcoming you back for another enjoyable stay.

2/10 Terrible

Demond

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Keyur Patel, Manager on Nov 7, 2023
Demond, We are truly sorry to hear about your disappointing experience during your stay. We apologize for falling short of meeting your expectations. We appreciate your understanding and hope to have the opportunity to regain your trust during a future visit.

8/10 Good

john, Edgewater

Stayed 1 night in Nov 2023
Response from Keyur Patel, Manager on Nov 27, 2023
John, thank you for your review. We are glad you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate
Stayed 1 night in Oct 2023
Response from Keyur Patel, Manager on Nov 5, 2023
Carol, Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that our convenient location close to the interstate was beneficial during your visit. We hope this made your travels more accessible and efficient. We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Terrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place. Facilities were good.
Stayed 1 night in Oct 2023
Response from Keyur Patel, Manager on Oct 31, 2023
Terrie, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and found our facilities to your liking. We look forward to welcoming you back on your next visit.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean quiet place to stay
Stayed 2 nights in Oct 2023
Response from Keyur Patel, Manager on Oct 23, 2023
Mary, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay in our serene and well-maintained hotel. We look forward to welcoming you back for another peaceful retreat soon.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just an in and out trip to Amite but the stay was great. Enjoyed the breakfast and the staff was super.
Stayed 1 night in Oct 2023
Response from Keyur Patel, Manager on Oct 8, 2023
Sarah, Thank you for taking the time to share your experience with us! We're delighted to hear that you had a great stay during your brief visit to Amite. It's wonderful to know that you enjoyed our breakfast offerings and found our staff to be super. We appreciate your kind words and hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Keyur Patel, Manager on Oct 8, 2023
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Letty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Keyur Patel, Manager on Oct 3, 2023
Letty, We are delighted to hear that you had an excellent experience during your stay at our hotel! Your positive feedback means a lot to us. We look forward to welcoming you back for another outstanding visit in the future. Thank you for choosing our hotel!

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from Keyur Patel, Manager on Oct 21, 2023
Stephanie, I am glad to hear you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

JEAN D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent at this hotel. On the same exit as a Wal-Mart and other eateries madecit super convenient.
Stayed 2 nights in Sep 2023
Response from Keyur Patel, Manager on Sep 27, 2023
Jean, Thank you for your positive feedback! We're delighted to hear that you had an excellent experience during your stay at our hotel. We're proud of our convenient location near popular amenities like Wal-Mart and eateries, and it's great to know that it added to your overall satisfaction. We hope to welcome you back in the future for another enjoyable stay. Safe travels!

10/10 Excellent

Bridgette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though this trip was quick. Hotel was conveniently located to my event. The sleeping accommodation were excellent
Stayed 1 night in Sep 2023
Response from Keyur Patel, Manager on Sep 24, 2023
Bridgette, Thank you for taking the time to share your experience! We're delighted to hear that our convenient location and excellent sleeping accommodations met your needs during your quick trip. We hope to welcome you back for another great stay in the future!

10/10 Excellent

Frankie C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Stayed 1 night in Jul 2023
Response from Keyur Patel, Manager on Aug 1, 2023
Frankie, we hope you enjoyed your family time and can't wait to see you again!

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Keyur Patel, Manager on Aug 1, 2023
Jessica, thank you for the review. We are glad you enjoyed your stay!

10/10 Excellent

Leola, Grovetown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy people loitering in the parking lot
Stayed 3 nights in Jul 2023
Response from Keyur Patel, Manager on Jul 28, 2023
Leola, Thank you for bringing this concern to our attention. We take matters of security seriously and will address this issue promptly. Your feedback is appreciated.

8/10 Good

celeste, sun valley

Traveled with family
Liked: Staff & service, property conditions & facilities
It was convenient for our travel. Staff was good. The sofa bed in our room was sketchy, but the beds were great. One chair was busted. Seems like they’re trying to improve.
Stayed 1 night in Jun 2023
Response from Keyur Patel, Manager on Jul 3, 2023
Celeste, I am happy to hear that you found the hotel conveniently located. I do apologize that you experienced some issues with the furniture, but we will be working to further our improvement. We hope you will consider staying with us again.

10/10 Excellent

Darryl

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Great hotel near interstate. Great room, great beds great breakfast
Stayed 1 night in Jun 2023
Response from Keyur Patel, Manager on Jun 7, 2023
Darryl, we are so glad that you enjoyed your experience and found the hotel conveniently located. We hope you will come visit us again soon!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a problem with toliet and they quickly took care and gave me another room.
Stayed 1 night in Jun 2023
Response from Keyur Patel, Manager on Jun 3, 2023
Barbara, I am glad that we were able to quickly resolve the issue that you experience during your stay. I hope you found everything else enjoyable!

8/10 Good

william

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Keyur Patel, Manager on Jun 2, 2023
William, thank you for the review. We are glad to hear that you enjoy your stay.

8/10 Good

james

Business traveler
Liked: Cleanliness, room comfort
Power outage
the stay was good except for a power outage that left hotel without hot water the second morning. the breakfast was a lot to be desire . the bacon undercook the sausage was horrible and items were same each day.
Stayed 5 nights in May 2023
Response from Keyur Patel, Manager on May 31, 2023
James, thank you for the feedback. We will be working to improve so that we may offer the best experience possible for our guests.

10/10 Excellent

Jalisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Keyur Patel, Manager on May 31, 2023
Jalisa, thank you for the great review of your recent stay. We hope you will stay with us again soon!

10/10 Excellent

Stephanie

Stayed 2 nights in May 2023
Response from Keyur Patel, Manager on Jul 3, 2023
Stephanie, thank you for the great review. Come back and see us again!

8/10 Good

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip - Good, Clean Hotel - No frills.
The business center did not have a working computer. I could not use the printer, which was unfortunate. I informed the front desk. My key card would not work to access the fitness room. The front desk agent said I could have my room re-keyed. Note: The pool is an indoor pool. The hotel was clean. The mini fridge and microwave worked. Overall a great hotel for business travel.
Stayed 3 nights in May 2023
Response from Keyur Patel, Manager on May 20, 2023
Kelly, thank you for the review of your recent stay. We are sorry to hear that you experienced some issues during your stay. Please know that our staff is available 24/7 to help with any issues you may encounter. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Tori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Keyur Patel, Manager on May 8, 2023
Tori, we are glad that you enjoyed your stay and can't wait to see you again!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on Apr 24, 2023
Danny, thank you for the review and we hope to see you again soon!

10/10 Excellent

She

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and bed and bedding was so comfortable.
Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on Apr 24, 2023
She, I am happy to hear that you found the room clean and the bedding comfortable. We hope you were able to have an excellent night's sleep. Come back and visit us again soon!

6/10 Okay

Tish

Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on May 8, 2023
Tish, thank you for taking the time to review your recent stay. We hope you will consider staying with us again in the future!

2/10 Terrible

Deshawn

Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on Apr 18, 2023
Deshawn, we are saddened to hear that you did not enjoy your stay. We hope that you will consider staying with us again in the future so that we may properly host you.

10/10 Excellent

Fatilha

Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on May 8, 2023
Fatilha, we appreciate the review and are happy to hear that you enjoyed your stay.

10/10 Excellent

Akeisha, New Orleans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on Apr 17, 2023
Akeisha, Thank you for your kind words about our staff! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Keyur Patel, Manager on Apr 12, 2023
Janet, Thank you for your recent review. It is always nice to receive positive feedback. We are glad you enjoyed your stay and hope to see you again soon!

6/10 Okay

Philip

Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on May 8, 2023
Philip, thank you for taking the time to review your stay. We appreciate the feedback and will be working to improve so that we may offer the best experience possible for our guests.

8/10 Good

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enjoyed our stay…but on the downside, found the lighting to be poor. Every woman likes plenty of bathroom lighting to do makeup. This was so dim!…just a glow around the mirror really! Not adequate! And the room was not sufficiently lit as well. The other downside was a lack of a pantry store to buy milk, cookies, ice cream, etc.
Stayed 2 nights in Apr 2023
Response from Keyur Patel, Manager on Apr 12, 2023
Geraldine, Thank you for staying with us! We are glad you enjoyed your stay and will use your comments to improve so that we may offer excellent service to future guests. We hope to see you again soon!

10/10 Excellent

Devante

Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on May 8, 2023
Devante, thank you for the great review of your recent stay! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Excellent

felecia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Who Dat Crew Trip in Greensburg
Very clean and front desk was Great and Friendly
Stayed 1 night in Apr 2023
Response from Keyur Patel, Manager on Apr 5, 2023
Thank you for the kind words regarding your recent stay. We also find our staff wonderful! :) We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Great breakfast. Polite staff.
Stayed 1 night in Mar 2023
Response from Keyur Patel, Manager on Mar 29, 2023
Kevin, We are glad to hear that you enjoyed our staff and our breakfast as much as we do! Thank you and we look forward to serving you again soon!

10/10 Excellent

Kyle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is heated such a plus
Stayed 1 night in Mar 2023
Response from Keyur Patel, Manager on Mar 26, 2023
Kyle, we are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Pamela B

Stayed 1 night in Mar 2023
Response from Keyur Patel, Manager on Apr 5, 2023
Pamela, we are glad to hear you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!!
Stayed 1 night in Mar 2023
Response from Keyur Patel, Manager on Mar 8, 2023
Krystal, thank you for staying with us! We are glad you enjoyed our staff as much as we do. We look forward to seeing you again soon!

8/10 Good

Paula

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet, no freeway noise.
Stayed 1 night in Feb 2023
Response from Keyur Patel, Manager on Feb 28, 2023
Paula, Thank you for staying with us! It was nice to know that you found the property quiet. Our hotel is conveniently located by the freeway but as you found out our hotel is nice and quiet! We look forward to seeing you again soon,

10/10 Excellent

Luis, Monroe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access coming from I-55
Stayed 1 night in Feb 2023
Response from Keyur Patel, Manager on Feb 21, 2023
Luis, Thank you for staying with us. We are glad to hear our location was convenient for you and that you enjoyed your stay. We look forward to seeing you again soon.