Exterior

Reviews of Holiday Inn Hammond, an IHG Hotel

3 out of 5
Holiday Inn Hammond, an IHG Hotel
1819 Sw Railroad Ave, Hammond, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 242 out of 416 reviews" "
Rating 8 - Good. 124 out of 416 reviews" "
Rating 6 - Okay. 26 out of 416 reviews" "
Rating 4 - Poor. 13 out of 416 reviews" "
Rating 2 - Terrible. 11 out of 416 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Liked: Property conditions & facilities
Disliked: Staff & service
No parking available. Front desk staff unconcerned with that. Visibly soiled towels.
Stayed 1 night in Apr 2024
Response from J. Poole, Front Office Manager on Apr 16, 2024
Thank you for submitting a review, Mark, we really appreciate the feedback! We are sorry about the issues with the parking and you towels. Both situations are not the norm for us and we hope you will stay with us again so that we may have the opportunity to provide wonderful service for you!

10/10 Excellent

Rosheka

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from J. Poole, Front Office Manager on Apr 3, 2024
Thank you for the great review, Rosheka! We are glad you enjoyed your stay and hope to see you again soon! Safe travels!

6/10 Okay

Randal Wayne

Stayed 2 nights in Mar 2024

10/10 Excellent

Joey

Business traveler
Great property, would stay here again
Stayed 3 nights in Mar 2024
Response from J. Poole, Front Office Manager on Mar 22, 2024
Thank you so much for your 5-out-of-5, we really appreciate it, Joey! We hope you will be staying with us again in the future!

10/10 Excellent

Dana

Stayed 1 night in Mar 2024
Response from J. Poole, Front Office Manager on Apr 3, 2024
Thank you so much for the review, Dana! We really appreciate it! We are glad you had a great stay with us! See you on your next trip!

10/10 Excellent

Gerry, Moss Bluff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable, quiet
Stayed 1 night in Mar 2024
Response from J. Poole, Front Office Manager on Mar 11, 2024
Thank you for the review, Gerry! We appreciate it and are happy you had a comfortable and quiet stay! See you next time you come to Hammond!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and quiet! Also, the breakfast buffet was very good!
Stayed 1 night in Feb 2024
Response from J. Poole, Front Office Manager on Mar 6, 2024
Thank you so much for the 5-out-of-5, Andrew! We really appreciate it and are so glad you enjoyed your stay, the hotel, and our breakfast buffet! We hope to see you again soon!

10/10 Excellent

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, very friendly staff
Stayed 1 night in Feb 2024
Response from Jacob P, Front Office Manager on Feb 8, 2024
Thanks for the review, Melissa! We are happy you enjoyed your time at our hotel and our staff! We hope you will stay with us again soon!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I retired as GM of a hotel after 17 years. I can tell you from my experiences that property and the staff were great. I enjoyed being able to enjoy a glass of wine and the bartender was phenomenal.
Stayed 1 night in Feb 2024
Response from Jacob P, Front Office Manager on Feb 8, 2024
Thank you so much for the review, Karen! We are ecstatic that you enjoyed your stay and will let the bartender know of the great job he did! We hope you will come back and stay with us in the future! Safe travels!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean updated room and hallways. Had to pay full bill upfront. Very unusual since a credit card is on file.
Stayed 3 nights in Jan 2024
Response from J. Poole, Front Office Manager on Jan 31, 2024
Thank you for the review, Jim! We really appreciate it and hope you choose to stay with us again in the future!

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tina, Assistant Front Office Manager on Jan 18, 2024
Hello Andrew, we are glad to here you enjoyed your stay with us and hope you stay with us again in the near future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so friendly especially the food and beverage person April. She was so helpful and made sure we had everything we needed for breakfast. A great stay as we were passing through town. Also a good brewery a mile down the road:)
Stayed 1 night in Jan 2024
Response from J. Poole, Front Office Manager on Jan 16, 2024
Thank you so much for the 5-out-of-5, Chris! We are ecstatic that you had a good time and loved April's service! We will let her know of the positive impact she had during your visit! We hope to see you again in the future in your are ever in the Hammond area! Safe travels!

8/10 Good

walter

Stayed 1 night in Jan 2024
Response from J. Poole, Front Office Manager on Jan 16, 2024
Thanks for the great review, Walter! We are happy you enjoyed your stay! We hope to see you again soon!

2/10 Terrible

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charged 200, falsely accused
Got charged 200 dollars for "smoking" in room. I never once even had a flame in the room. They found tobacco in the trash can. Try to call to get explanation and they answer and hang up the phone. I travel for work, never will me or my over 200+ employees stay in another ihg holiday inn
Stayed 3 nights in Jan 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Jan 16, 2024
Thank you for the positive review! We really appreciate it and are glad you enjoyed your stay! We hope to see you again soon!

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Amenities
Shower sucks and ac wasn't keeping room comfortable.
Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
Thank you for the review, Michael. We are sorry about the issue you experienced with the shower and the A/C. We will give these notes to our maintenance staff so that they can investigate the issue. We hope, though, if you are ever in the Hammond area again that you will give our hotel another chance! Safe travels!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in room 202
Stayed 2 nights in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
Thank you for your review, Aaron! We really appreciate it! We hope to see you again soon!

10/10 Excellent

Yolanda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
We really appreciate your 10-out-of-10, Yolanda! We hope that, whenever you come to the Hammond area again, that you will be staying with us! Safe travels!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
Thank your for your wonderful review! We hope that you come back and visit soon, Shannon! Safe travels!

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
We really appreciate your great review, Andrea! We hope you will stay with us again soon! Safe travels!

2/10 Terrible

ryder

Business traveler
Disliked: Amenities
i got bit by bed bugs in 2 separate rooms. won’t be staying here again.
Stayed 8 nights in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
We apologize about the issue you experienced, ryder. We will be investigating this so that we can ensure any potential issues are taken care of. Safe travels!

10/10 Excellent

Terry

Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
Thank you for the great review! We hope you will be staying with us whenever you come to Hammond again!

10/10 Excellent

JACOB

Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Dec 28, 2023
Thank you so much for your 5-out-of-5! We really appreciate it and hope to see you again soon! Safe travels!

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Jan 16, 2024
Thank you for the 5-out-of-5, Charles, we really appreciate the feedback! We hope to see you again whenever you come to Hammond! Safe travels!

8/10 Good

Jason

Stayed 1 night in Dec 2023
Response from J. Poole, Front Office Manager on Dec 8, 2023
Thank you for the review, Jason! We hope to see you again soon!

8/10 Good

DAVID, DES MOINES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in better shape than the competition’s. It was Thanksgiving week when I stayed, so it was quite (which I love).
Stayed 3 nights in Nov 2023
Response from J. Poole, Front Office Manager on Dec 8, 2023
Thanks for the review, David! We really appreciate your honest words and your opinion on our hotel! We hope that, if you are ever in the Hammond area again that you will stay with us! Safe travels!

10/10 Excellent

Maylon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in Hammond! Pretty clean and comfortable, but breakfast is an extra charge which is odd, and the walls are very thin. You can hear everything (and everyone if you know what I mean).
Stayed 2 nights in Nov 2023
Response from J. Poole, Front Office Manager on Dec 8, 2023
Thank you so much for you 5-star review, Maylon! We really appreciate it! We hope to see you again soon! Safe travels!

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel is a good choice. The hotel is conveniently located near shopping, restaurants, and entertainment. The property, lobby, and rooms are clean. The hallway and room carpeting are a bit aged. The beds were clean and comfortable. The bathroom was clean, and the towels were in great shape. The thermostat in the room did not work, so the first night was quite cold. The front desk staff were very polite and attentive. Upon request, the front desk staff happily switched us to a room with an operable thermostat which made the the rest of the stay better. Morning housekeeping staff are unnessesarily loud voiced in the hallways as well as vacuum cleaning, and knocking on doors as early as 8:30 AM. More considerate housekeeping would have been appreciated. I still think the hotel is an overall good choice.
Stayed 2 nights in Nov 2023
Response from J. Poole, Front Office Manager on Dec 8, 2023
We appreciate your review, Johnny! We are sorry you experienced an issue with housekeeping and your room thermostat, but we are ecstatic our staff was able to take care of the issue for you! We hope you will give us another chance the next time you are in the Hammond area!

2/10 Terrible

Amanda, Corinth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jamie at the front desk is so rude. If you are wanting to stay somewhere nice, go somewhere else.
Response from J. Poole, Front Office Manager on Nov 8, 2023
We are sorry you experienced an issue with our staff. We hope you stay with us again in the future so that we can provide you excellent service!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Staff was very nice at checkin and checkout. Beds were very comfortable. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from J. Poole, Front Office Manager on Sep 20, 2023
We appreciate your review and recommendation, Kelly! Thank you so much for your kind words about our desk staff during your check-in and check-out experience! We will see again during your next stay! Safe travels!

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and entire property were clean and well kept. The staff was friendly and attentive. I loved the full bottles of Dove shampoo, conditioner, body was, and hand soap in the bathroom.
Stayed 1 night in Sep 2023
Response from J. Poole, Front Office Manager on Sep 20, 2023
Thank you for your great review! We really appreciate it and are glad you enjoyed the room, amenities, and staff! We hope to see you again soon!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Convenient location and rooms and common areas were clean. Friendly staff!
Stayed 2 nights in Sep 2023
Response from J. Poole, Front Office Manager on Sep 13, 2023
Thank you! We appreciate your wonderful review, Diane! We are happy you enjoyed your stay and hope to see you again in the future! Safe travels!

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from J. Poole, Front Office Manager on Sep 8, 2023
Thank you so much for you great review of our hotel! We really appreciate it! We hope to see you again in the future! Safe travels!

10/10 Excellent

Gary, Fairfax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of the staff. Cleanliness of facility. Inside and outside. Pool are and bar are amazing. Close to interstate and downtown.
Stayed 1 night in Aug 2023
Response from J. Poole, Front Office Manager on Sep 6, 2023
Thank you so much for your wonderful review! We are glad you enjoyed your stay, including the pool and bar! We hope you stay with us again in the future!

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Straight to the point dirty towel pick up no one return with clean had to go to front desk to retrieve towel she feel the need to contact the house keeper that was off it was about 8pm I was gone the whole day to come back to this finally got resolve.
Stayed 3 nights in Aug 2023
Response from J. Poole, Front Office Manager on Aug 21, 2023
Thank you for your review! We are sorry you had that issue with the towels. We will inform our executive housekeeper of this so that they can make the necessary corrections. He hope that you will stay with us again if you are ever in the Hammond area so that we have the opportunity to provide great service!

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tre the bar tender was the best. Made the best “mixologist” drinks a must stop by and visit. He’s the absolute best!
Stayed 1 night in Aug 2023
Response from J. Poole, Front Office Manager on Aug 21, 2023
Thank you for the review and your kind words about our bartender! He'll be excited to hear your enjoyed his service! We hope to see you again soon!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and clean
Stayed 1 night in Aug 2023
Response from J. Poole, Front Office Manager on Aug 21, 2023
Thank you for your great review! We are glad you enjoyed your stay and hope you choose to stay with us again in the future! Safe travels!

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from J. Poole, Front Office Manager on Aug 10, 2023
Thank you so much for your review! We are ecstatic you enjoyed your stay! We hope to see you again soon!

2/10 Terrible

John

Stayed 1 night in Jul 2023
Response from J. Poole, Front Office Manager on Aug 4, 2023
John, we are sorry you did not enjoy your stay. We strive for every guest experience to be a perfect one. We hope that you will stay with us again in the future so that we may have an opportunity to provide excellent service!

8/10 Good

Karina

Stayed 1 night in Jul 2023
Response from J. Poole, Front Office Manager on Aug 4, 2023
We really appreciate your review and we are ecstatic that you enjoyed your stay with us! We hope we choose to stay with us again if you are ever in the Hammond area!

8/10 Good

Annette

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from J. Poole, Front Office Manager on Aug 4, 2023
Thank you for staying at our hotel and thank you very much for your review. We hope to see you again in you are ever in the Hammond area!

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of restaurants and some sort of storage facility. Not what you want to see when you look out your window
Stayed 1 night in Jul 2023
Response from J. Poole, Front Office Manager on Jul 12, 2023
Thank you for the review! We understand the view can be less-than-exciting from certain room locations; we apologize! When you stay with us again, request a corner room on the far end of the hall for a better view of Hammond! Safe travels!

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area. Easy check-in. Friendly
Stayed 1 night in Jun 2023
Response from J. Poole, Front Office Manager on Jul 5, 2023
Thank you so much for the review! We are ecstatic you enjoyed your stay and found our check-in process to be quick and easy! We look forward to your next stay!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room
Customer service was welcoming and efficient. Room was very clean and comfortable.
Stayed 1 night in Jun 2023
Response from J. Poole, Front Office Manager on Jul 5, 2023
Thank you so much for your positive review! We are happy your enjoyed your stay with us and hope you will be back in the future should you stay in the area! Safe travels!

8/10 Good

Marilyn

Stayed 1 night in Jun 2023
Response from J. Poole, Front Office Manager on Aug 4, 2023
Thank you for your review! We really appreciate it and love that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice….everyone was friendly. The only issue we had was that the black out curtain only covered half the window…so the room was pretty bright all night since there is a storage facility next door with lots of lights.
Stayed 1 night in Jun 2023
Response from J. Poole, Front Office Manager on Jun 26, 2023
Thank you for reviewing our hotel! We really appreciate it! We are glad you found our staff to be friendly, but we are sorry here about the curtains in your room. I'll forward this information to our housekeeping department so that they can investigate it! Thank you so much for staying with us though, and we hope to see you again in the future!

10/10 Excellent

Gary, Fairfax

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Best place in Hammond , La to stay. Great staff. Love the outdoor spaces and the bartender was helpful, friendly and make great drinks.
Stayed 1 night in Jun 2023
Response from J. Poole, Front Office Manager on Jun 26, 2023
Thank you so much for your kind words! We are ecstatic to here you loved the patio and bartender! We will let him know he's doing a great job! Safe travels and we hope you will stay with us again in the future!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from J. Poole, Front Office Manager on Jun 7, 2023
Thank you so much for you high rating! We greatly appreciate it and hope to see you again if you stay in the area! Safe travels!

10/10 Excellent

Tanisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed by the property. Easy check in and clean rooms. Really good dining options in the area. You can’t go wrong.
Stayed 1 night in May 2023
Response from J. Poole, Front Office Manager on May 28, 2023
Thank you so much for you wonderful review! We are so glad you enjoyed your stay! We hope to see you again! Safe travels!

6/10 Okay

James

Traveled with group
Liked: Cleanliness
Disliked: Amenities
difficult to get to the building itself. Parking was tough the first night with the semi truck taking up most of the entrance. Not impressed with having to pay for breakfast.
Stayed 2 nights in Apr 2023
Response from J. Poole, Front Office Manager on Apr 25, 2023
Thank you for your review! We are sorry you experienced difficulties with the parking due to the semi/18-wheeler trucks. We only allow them to park here if there is still space available; we do not offer designated large truck parking. As a Holiday Inn, we have a restaurant that serves our dinner and breakfast. We hope that you will still give us another chance if you are ever in the area again!