Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.7 Service & staff
3.0 Room comfort
2.4 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from London
Nice Country Manor House hotel in the New Forest.Posted Aug 22, 2014
Pros: The swimming-pool, lovely location, good sized room, parking near the bedroom.
Cons: Dinner service, Breakfast service (a bit chaotic - they forgot Grandson's hot chocolate twice).
Location: Lots of things to do in and around the New Forest. The hotel itself has riding-stables for lessons and walks. Montagu Motor Museum quite near -a must!
This hotel was recommended to me by my sister who has stayed there a couple of times. Our impression is that the hotel is pretty good, but there is a need to look at the restaurant staffing and service particularly for dinner. Our room 2 bedded (One king size and one separate bed as we had our 7 year old Grandson with us) was a good size, well-equipped and clean. Some of the carpet in the hallway was torn - not a good impression. We overlooked the large nice outside swimming-pool which grandson enjoyed despite it being cold (if he said so it must have been). Generally the service was good, one of the receptionists when asked if she recalled my Sister's visit was a bit curt and surely "we see a lot of people checking in and out, I couldn't possibly remember. For Dinner we invited our widowed Brother-in-Law and his Partner from Poole. The service left a lot to be desired. Despite being asked for an early table and quick service as our 7 year-old is not used to staying up beyond 8 p.m. The main course took over an hour - and even then a problem with the service meant that my Wife's main-course had to be re-cooked - so that main courses finally were all served by 20:50 hrs and we had to take our Grandson to bed shortly afterwards as he was past his "sell-by date"! There was no offer of compensation either then or at checkout despite apologies being offered on the evening and by the Manager, Paul who checked us out. I think this should have been offered ex gratia.
by A verified traveler from Sevenoaks, Kent
Massive disappointmentPosted Jul 29, 2014
Despite reading one or two negative reviews i developed an image of the manor as being a once great hotel that had been poorly maintained which might actually be quite charming. In fact the best way to describe the hotel would be as a house that during the 60's had been extended and converted into a hotel as cheaply as possible whilst cramming in as many rooms as possible. Disregard the image of a nice room on expedia as i dont think it really exists at any price. We stayed in an ugly annex/stable block built of new brick. It was like a 1980's butlins chalet -smelly,ripped sheets,spiders the size of my fist, wallpaper peeling off, etc. On arrival the receptionist was more interested in completing some none essential admin than greeting us and knew nothing of the surrounding area which was awkward. On the positive side the location is good and the facade of the main building is nice if not misleading. Steer clear of the breakfast.
for Everyoneby A verified traveler
Traditional but tired Hotel in a nice settingPosted Jun 12, 2014
Pros: Location and quiet setting
Cons: Décor, WiFi is appalling
Location: Great location in a nice village in The New Forest. Lymington and Mudiford both near as is Bucklers Hard and the Motor Museum.
Our second stay at the hotel and it was still good. However the older style and lack of proper maintenance and refurbishment are really starting to show. The floorboards now creak and groan so much it's comical, getting up quietly in the night to use the loo is out of the question! Staff were welcoming and efficient, and check-in fast, obliging and business-like. Beds were overly soft and tired, as were all the carpets throughout. The décor desperately needs attention. Breakfasts were generally good and service brisk. The cooked breakfast perhaps a little smaller than some i.e. one small sausage only... All in all a nice stay but the decline is starting to show.
for Familiesby A verified traveler
A friendly hotel.Posted Aug 4, 2013
Location: Great location in the Forest
It was a very comfortable stay in this country house hotel and the staff were very welcoming. My only worry would be in recommending room 35 as a family room. /it is on the top floor up many steps. Fine for our young teenagers but it would be very difficult with a toddler or a buggy. The children enjoyed being treated like adults but the staff. Many thanks Kay
for Couplesby A verified traveler from Oxford
Lovely tranquil child friendly hotelPosted Jul 2, 2013
We had a great stay in thus hotel which is beautifully situated. Staff were attentive and check-in rapid. Only niggle would be that the carpets are threadbare and fixtures and fittings are looking tired. However for us this is not a huge problem and it was a welcome change from over blinged establishments!
for Familiesby lori from mexico city
nice surroundingsPosted May 5, 2010
The only thing I did not like about the hotel is the condition of the furniture in the room. The chair was ripped old and faded. They really need to do some remodeling there. The hotel and the green areas are beautiful. I stayed in the larger room and it was worth the price difference. The staff is great and very friendly. I will go back even knowing that the furniture is in really bad shape
Recommendedby A verified traveler from New Jersey
Good New Forest locationPosted Jan 2, 2010
Hotel set in updated Manor house. One wing of converted stable block has more modern rooms with very small deck out the back. Views are classic New Forest with ponies in the garden. In winter has a nice fire in hall and lounge. Very small bar area. Breakfast is standard quality but reasonably quick. Dinner is somewhat over priced but I was there at a very quiet time and the quality could be better with more guests. Large foreign wine list.