Ratings based on 297 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Hythe
A well placed, nicely refurbished hotelPosted Dec 15, 2014
Pros: Location and standard of rooms
Cons: Lighting was all wall mounted so difficult to get a good light level for working etc.
We stayed for one night to attend a party night elsewhere so didn't experience the restaurant. The room was large, clean, modern and well equipped. We had room service breakfast that arrived promptly and exactly as ordered. Staff on check in and check out were efficient and helpful.
for Everyoneby A verified travelerfrom Victoria, B.C.
A great start to a cruise holidayPosted Nov 14, 2014
We stayed at this hotel the night before leaving on a cruise. The location was very good - short taxi rides from the train station and to the cruise terminal. In fact, on a clear day, you could easily walk if you wish. The hotel was very nicely appointed and our room was clean and comfortable. We enjoyed the buffet breakfast offered for 10 pounds per person. All in all, an excellent experience prior to departing on our cruise.
by A verified travelerfrom B
4 star with 3 star servicePosted Nov 9, 2014
This hotel could do with a Customer Service overhall. Waited 10 minutes to check in. Reception busy. Only one person on the desk. Want to make an enquiry with Concigege. Totally ignored by the two men there until they had finished their moan about a phone call one had received. Then I was greeted with a stoney face and it appeared an effort to answer my questions. Room very cold. Took ages to warm up despite turning heating right up. Bar/cafe service slow. This hotel may have 4 stars but they really need to up their effort towards their clients and make much more effort in putting the customers first!
for Everyoneby A verified travelerfrom Canvey Island
Handy position near the shops etc.Posted Nov 3, 2014
Pros: Quite nice
Cons: breakfast was a bit cool
Location: near the hamble etc.
Found it to be a pleasant experience. Nice room and tv. swimming pool sauna and good views at the front.
for Everyoneby A verified traveler
Nice hotel close to town and portPosted Nov 2, 2014
Location: Town beach
Had a great time food the hotel was nice.... Good surroundings near the port
for Everyoneby A verified traveler
Dont eat therePosted Oct 16, 2014
The hotel was nice but the food is horrible. I had tu return my plate and they charge me for it.
for Everyoneby A verified travelerfrom west sussex
A good al-rounderPosted Oct 14, 2014
Pros: Location, rooms.
Cons: water supply in the room
Location: Good for wandering round the old town.Only 10 mins from main shops
Went for a weekend away at short notice. Queen room was spacious, bed very good, nice view over the harbour. Spa was fully booked unfortunately. Bar drinks and food good. Breakfast was ok. Hotel v.busy saturday night/sunday morning. Breakfast a bit chaotic. Concierge service excellent, got us a good table in the excellent Thai restaurant over the road.
by A verified traveler
Nice hotel, friendly, helpful staff. Very noisy.Posted Oct 2, 2014
Pros: See above.
Cons: Install triple glazing.
Location: Close to docks and city centre.
The hotel is in a good location. Excellent facilities. Friendly, helpful staff. Clean, spacey room. Unfortunately , next to a main road. Very noisy and virtually impossible to sleep. Shame, but based on this , I would not stay here again.
for Everyoneby A verified travelerfrom Essex
Beautiful hotel excellent locationPosted Sep 29, 2014
Pros: Everything would certainly stay again.Helpful concierge with reference to the parking whilst we went to see a show before departure .
Cons: I think everything was absolutely fine.
Location: Great location very close to the cruise terminus,also all the interesting sights in Southampton,and the shops were only a 5 minute walk away.
We had a beautiful room with balcony overlooking the front.Excellant room tastefully decorated with all amenities.Lovely restaurant with cooked buffet breakfast. Easy access to the New Forest.
for Couplesby Jørn Slørdalfrom Sandnes, Norge
Konfortabelt hotell med god service og fantastiskPosted Sep 11, 2014 on Hotels.com
Et meget konfortabelt hotell med utmerket service. Store rom med god aircondition. Ingen støy fra trafikken utenfor. Hadde med bil som ble tatt hånd om ved ankomst og sto klar ved avreise uten ekstra kostnader. Meget god og rikholdig frokostbuffet. Savnet mini-bar på rommet.