Ratings based on 367 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from TB
Posted Jun 30, 2015
The room lacked a mini bar but the room service is 24 hour. Bit of a queue at the breakfast buffet, table service would be more appropriate.
by A verified traveler from London
not value for money at allPosted Jun 22, 2015
Pros: Bidet in the toilet
Cons: Almost everything
Location: Location in ok
Arrived at the sometime as a big group,only two receptionist to serve a group of 20 people. were waiting 30 minutes or more to be admitted. Had one of the worst fish and chips ever in the restaurants. 3 beers available at the bar and two was not available. Nothing in the room, not even a bottle of water.
for Everyoneby A verified traveler from Nottingham
Pleasant with a vast room!Posted Jun 16, 2015
It's 4* so I expect good service, high quality breakfast but the vast room was a bonus. Dinner was indifferent even with Groupon. Location worked v well for doing everything
for Everyoneby A verified traveler from London
Great hotel - really comfortable.Posted Apr 7, 2015
Overall pretty good but there didn't seem to be enough staff - had to queue to check in (one person on reception) and queue to check out and sat amongst dirty tables that hadn't been cleared at breakfast. Long wait for room service too.
for Couplesby Shaun from Cumbria.
One nighterPosted Apr 5, 2015 on Hotels
Stopped for 1 night. Easy to find and after a long drive a welcoming sight. Room dusty (e.g. Gideon bible was caked in dust!!) but clean. Food and drink were over priced, especially soft drinks. Breakfast service excellent as was the choice and quality available.
for Couplesby ANDREW from somerset
HARBOUR VIEW HOTELPosted Mar 22, 2015 on Hotels
SO GOOD I BOOKED AGAIN FOR NEXT WEEK
for Everyoneby A verified traveler
Posted Mar 19, 2015
Welcome was friendly and efficient. Check out was exemplary.
for Everyoneby A verified traveler from West Sussex
Nice hotel but disappointed in staff communicationPosted Mar 10, 2015
Pros: We liked the nice spacious room and it was very clean. The beds were quite comfortable although personally we found the pillows to be too soft.
Cons: Communication between the management, staff and guests.
Location: Near the seafront and a great location to stay before or after going on a cruise.
We stayed at this hotel for one night. The hotel has always been a favourite of ours but this time we were very disappointed. When preparing to have a shower before an evening out, we found the water to be cold. We phoned down to reception where a member of staff told us that it was due to a large number of guests checking in that day. She assured us that the water was being heated up and would be hot again 'soon'. This was obviously not true! Needless to say my husband and I had to have our evening out without having a shower beforehand. On our return from our evening out, I asked the two reception staff on duty if the water problem had been fixed and they appeared not to know there was a problem! In the morning we had a letter of apology from the operations manager explaining there had been a problem with the water supply in the local area. We were very disappointed that we were not informed of a water temperature problem upon checking in, and that the staff of the hotel did not inform us nor appear to realise what was going on themselves!!
for Everyoneby A verified traveler from norway
Heated towels in bathroom!Posted Mar 6, 2015
Pros: Centrally located. Newly refurbished.
Cons: Better breakfast. Lightning in bar-area.
Been here twice before. Hotel has had a needed facelift and rooms have had a successful improvement. Pleasent colours, nice bathroom, perfectly heated and a minor but nice detail, with heated towels. Just love it! Average breakfast, still a little dull reception, but overall impression good. Please do something with the annoying blue light in the pyramide, makes barguest look sick....
for Everyoneby A verified traveler
Posted Mar 4, 2015
We stayed ina KingSize deluxe room. Lovely room great view- very comfrotable bed- would recommend