Ratings based on 195 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
by paul from Guildford
weekend breakPosted Mar 3, 2014
Pros: distance from town
Cons: some staff(chefs?), rooms, gym fitness suite.
hotel beginning to show it age, things need to be up-dated and touched up. parking £3 per night since when have out of towns charged for parking used to be free. Fitness suite in need of major up-date steam room not working informed staff who appeared not to care even after other guests had also mentioned problem, gym in need of repair up-date. Chefs who need to learn how to cook, since when has a well cooked steak bled all over your plate returned to kitchen 3 times finally came back in four small pieces dry and well burnt, taken off the final bill but wife still had to eat her main meal along. will not return
for Everyoneby aly from portsmouth
to have a relaxing breakPosted Feb 5, 2014
Pros: the staff and it felt relaxing
Location: we didn't go out but town is near
we needed a break and that's what we got with lovely staff that looked after us, we are foster carers and will return x
for Everyoneby Distance Daddy from Leeds
Short visit to see my daughterPosted Jan 29, 2014
Every 2 weeks I travel 300 miles to see my daughter. This time I chose to stay at the hilton because of the pool they have on site. My daughter (aged 2) loves swimming and as such this presented a real plus point over other hotel options. Two things to note, car parking was not free and the bed wasn't exactly the comfiest. The staff however, we're amazing. Helping me on numerous occasions.
for Everyoneby happy person from surry
Family meeting ..Posted Jan 23, 2014
Enjoyed the stay at the hotel nice hotel room and comfortable bed .. Bathroom /shower had plenty of hot water . Tv very good .. Lounge nice and staff very friendly .. Had breakfast . Food very nice staff excellent ..
for Everyoneby emily from norfolk
Really nicePosted Jan 14, 2014
Really nice hotel with lovely staff. Everyone very welcoming and the room was beautiful, en-suite also really noce with a massive bath/shower. Only thing we found was the bed didnt seem quite as comfy as hilton metropole in london but that might of been us aching all over so much that we would be uncomfy on a cloud so dont let that put you off. Definately worth a stay as the gym/pool/health centre is all included and free!!
for Familiesby lawnmower from nr Tunbridge wells
Close to PortswoodPosted Jan 8, 2014
Cons: Why not include the parking fee in the hotel rate. Where could you park nr this hotel if not in the hotel car park!!
for Everyoneby mark from falkirk scotland
Nice hotelPosted Jan 5, 2014
Very nice hotel but very hot in the lounge and bedroom we found the bed uncomfortable seemed very hard so woke up with a sore back
for Everyoneby A verified traveler
Posted Jan 1, 2014
I stayed in the hotel with my 4yr old daughter during the Christmas period. The staff were very nice. The room was very warm in the winter and the breakfast was quite good.
for Personal Eventby hotelstayer from Oxford
Good event, but uncomfortable stayPosted Dec 31, 2013 on Hotels.com
We stayed for a wedding, and the event was great. However, the actual stay in the hotel was not that good. The bed was incredibly uncomfortable, and the lack of a breakfast menu was disappointing. Neither of us eat a big breakfast, and so we ended up going to a Little Chef to avoid the flat rate for the breakfast buffet (almost £20 per person). The postcode also did not direct us to the hotel, so use the street name!
for Everyoneby A verified traveler
Posted Dec 29, 2013