“What a view!!”

The view wouldn't appeal to everyone but if being able to almost have a cruise liner in your room, this is the place to stay. Great to stay at pre-cruise but also very handy for IOW ferries, quayside shops and old Southampton

“Perfect for cruise terminal and town centre”

This hotel is ideal for the hotel and town centre. The staff were very helpful. The room was a good size with a comfortable bed.

“Good stay”

My only irritation was that the bar automatically charged 10% service charge for bar food despite the fact that we ordered from the bar and received little service. However, I asked for this to be removed and there was no issue with doing so.

“Perfect for catching Isle of Wight ferry”

pleasant, friendly, efficient.

“Good comfortable hotel”

The staff were most friendly and helpful, nothing was too much trouble. The breakfast was excellent, dinner was OK, but tasted pre prepared. The location was good, close to the docks and prime shopping areas.

“in need of a face lift”

This hotel is in desperate need of a face lift. The furniture in the room were covered in stains. Having stayed there straight after staying the previous night in a well known hotel chain of a similar price range we can only say that the Holiday Inn was miles behind it's competitor.

“Ignorant restaurant staff”

The Hotel is in a great location opposite the main shopping centre and facing a cruise liner jetty. The swimming pool and health club facilities are good and have long opening hours. The restaurant service was terrible! We ordered a starter platter and then chose our main meals to complement this but when it arrived they had run out of two of the items in the platter and given us extra of one of the other items. Had we been told when ordering that the items were not available we would have ordered a different starter and mains. The staff member that took our order came over to check everything was ok and when we complained that the meal was missing two key items she just said 'I knew we didn't have one of them', no apology for not informing us of this when ordering. Subsequently my main course was not enjoyable #too spicy# due to the missing items in the starter, and my partners meal was too sweet #ribs# so we swapped plates and ate meals that we didn't really enjoy as they were not what we had ordered. We didn't bother with dessert as we didn't know what might have gone wrong with that. Later in the bar a group of drunks came in and the staff in reception seemed unable to get rid of them, even when one of them started to walk around the bar area and shouting so we had to leave the bar earlier than we had wanted due to this.