Ratings based on 670 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice...close to shopping area

Posted Jul 31, 2015
Pros: convenience; close to shopping
Cons: No room service; you have to pick up your food if you are eating in your room.
Location: Nice park nearby for walking/running. Nice and close to shopping/restaurants.
Overall nice place to stay; clean; normal breakfast; close to shopping.
3 out of 5
Recommended
for Families
by A verified traveler from South wales

Nice hotel when they get it right!

Posted Jul 25, 2015
Pros: The staff where friendly and would do anything to assist you. The room sizes are good depending on who you are with.
Cons: The bathroom is a bit dated and could do with a re grout. Some tile had small fractures in (but I am being fussy)
Location: Located near to the town centre all within walking distance.
On arrival staff very friendly and the place was extremely busy. From looking around the foyer the bar area was busy and for a relaxing drink would of been impossible with children running around (I have children myself but if I where to travel on my own). Arriving to the first room which should of been enough for 2 adults and 2 children was small the sofa bed was not made and to be honest only big enough for one child. On going back to reception they changed the room so we had a larger room with a sofa bed and a small pull out bed which was perfect for our needs. The room was clean and tidy and large enough for us all to move around in without having to feel crammed into a small space. After a nice evening out we went back to the room and had a relaxing nights sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfect over night stay!

Posted Jul 20, 2015
Lovely and clean, well managed. Decent bedding and towels, all in good state. Will need a refurb of rooms in a year or two but fine for now. We travelled with kids and the hotel ensured we had adjacent rooms which we didn't request- always nice when hotels think like this - thank you! Check in and check out were flawless!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
brilliant went to see my son who lives in Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Jun 23, 2015
Access is a little difficult as the hotel is on an island but otherwise an excellent hotel, facilities, staff and comfort. Location good too.
3 out of 5
Recommended
for Everyone
by A verified traveler

ロケーションは快適

Posted Jun 22, 2015
Pros: ロケーションの良さ
Cons: 特にトイレやバスなどの水周りの室内設備メンテナンス
Location: 大型ショッピングモールのWestQuayや駅、港にも徒歩10分程度で行くことができます。
今回滞在した部屋で、トイレの水が流れ難いところがありましたが、スタッフの対応や利用し易さは、とても良く、次回も機会があれば、利用したいと思います。ロケーションが、とても良く、ショッピングモールや駅にも近く、便利だと思います。今回で2回目の利用となります。
1 out of 5
Recommended
for Everyone
by A verified traveler from southampton

one night stay

Posted Jun 6, 2015
Pros: quiet
Cons: nothing
Location: collecting student from uni,so little time to see much,had a good meal at hotel though
very nice room ,brilliant staff,very easy to book. food very good , very quiet room
5 out of 5
Recommended
for Everyone
by A verified traveler from Jersey

Excellent hotel!

Posted May 21, 2015
Lovely hotel, great location and excellent customer service! Would definitely stay in this hotel again
4 out of 5
Recommended
for Everyone
by A verified traveler from Leicester

Hotel fine but parking problems.

Posted May 19, 2015
Good hotel, friendly staff but the hotel doesn't own a car par. We stayed during a very busy weekend so the drop off/loading space was always busy. The nearest car park is at least 5 minutes walk, crossing very busy roads. Not great with lots of luggage and a toddler!
3 out of 5
Recommended
for Everyone
by A verified traveler from PHL

Good hotel

Posted May 14, 2015
Pros: Location
Location: 25 minute walk to cruise ships. close shopping and nice places to eat.
The staff was very nice. The rooms were ok. I was on a cruise ship and realized I left my electrical converter at the hotel. They searched and found it for me!