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Overnight stay whilst visiting Southampton. Good hotel and staff. Good breakfast with lots of choice. Literally situated in the middle of a busy roundabout with extensive roadworks all around so getting to it on foot involved lots of complicated road crossings. Situated right next to the parks so lovely once you made it across the roads.
Thank you .. front desk manger and crew was amazing made my trip fabulous
Julie
Stayed 2 nights in Apr 2024
Response from Sam on Apr 17, 2024
Dear Julie,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
No parking bay at this hotel, very inconvenient. Staff not super helpful, This hotel is on a roundabout with no safe place for pedestrians to cross. The room itself was good, clean, spacious enough for our group of three, but water pressure was terrible and few amenities. I wouldn’t stay here again.
Keryn
Stayed 1 night in Apr 2024
Response from Sam on Apr 17, 2024
Dear Keryn,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
6/10 Okay
Rod
Apr 13, 2024
Disliked: Staff & service
Rod
Stayed 1 night in Apr 2024
Response from Sam on Apr 17, 2024
Dear Rod,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
10/10 Excellent
Kim
Traveled with family
Apr 10, 2024
Comfortable bed, good shower. Everything you need apart from parking. We couldn’t park nearby so parked a 20 min walk away for £12 for 24 hours. Due to lack of parking we would not stay again
Kim
Stayed 1 night in Apr 2024
Response from Sam on Apr 17, 2024
Dear Kim,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Dear Julie, It's wonderful to receive such positive feedback ! We appreciate you choosing us for your stay. We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .
Dear Bridget , We're grateful for your positive feedback! We appreciate you choosing us for your stay . We hope to welcome you back again in the future ! Kind Regards Morita Venzen Duty Manager .
Only down side no parking but found somewhere not to far. Staff friendly and hotel good condition. Breakfast was very nice. Would stay again
Paul
Stayed 1 night in Apr 2024
Response from Morita on Apr 9, 2024
Dear Paul, Thank you for sharing your experience with us ! Were delighted that you had a enjoyable stay . We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .
8/10 Good
wildamarie
Traveled with partner
Mar 31, 2024
Liked: Cleanliness, amenities
The bed was comfortable, just as we wanted it , and the room insulation was great too .
wildamarie
Stayed 2 nights in Mar 2024
Response from Sam on Apr 1, 2024
Dear WildamarieWe very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
8/10 Good
Xavier
Mar 29, 2024
Liked: Cleanliness, staff & service
was fine
Xavier
Stayed 1 night in Mar 2024
Response from Sam on Apr 1, 2024
Dear Xavier,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
Dear Sarah, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
Dear Jane,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
4/10 Poor
Avi
Mar 13, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Avi
Stayed 2 nights in Mar 2024
Response from Morita on Mar 14, 2024
Dear Avi, We hope this email finds you well . Firstly, we want to extend our sincerest apologies for the experience you had during your recent stay with us . It's disheartening to hear your expectations were not met, and we deeply regret any inconvenience or discomfort you may have encountered . We take seriously ,and your comments have been shared with our team to address the issues. We value your feedback and hope for the opportunity to regain your tryst and welcome you back in the future . Kind Regards Morita VenzenDuty Manager
Dear Richard, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
Very comfortable hotel - with good breakfast no parking on site but secure parking nearby at a cost - presently road works in area causing long delays
Michael
Stayed 1 night in Mar 2024
Response from Morita on Mar 10, 2024
Dear Michael, We're thrilled to hear that you had a positive experience during your stay with us ! Your feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit . Kind Regards Morita VenzenDuty Manager
Liked proximity to park and west guy mall. Didn't like need to visit bar in lobby to get ice for room. Didn't like mix up over name. Thought I was booking Royal Leonardo near cruise port but this facility is further away from ports.
William
Stayed 4 nights in Feb 2024
Response from Morita on Mar 3, 2024
Dear William, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager .
6/10 Okay
Andreas, Naples
Business traveler, Traveled with partner
Feb 24, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
No elevator.
Andreas
Stayed 1 night in Feb 2024
Response from Morita on Feb 25, 2024
Dear Andreas , Thank you for your valuable feedback . We are pleased to inform you that our hotel is equipped with three elevators to enhance your convenience during your stay. We appreciate your patronage and eagerly anticipate the opportunity to host you again . Kind Regards Morita VenzenDuty Manager .
Easy city centre location, perfect for visiting Southampton.
Sean
Stayed 1 night in Feb 2024
Response from Morita on Feb 25, 2024
Dear Sean, Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us.When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind Regards Morita VenzenDuty Manager
Dear Rolando,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
6/10 Okay
Gary
Traveled with partner
Feb 16, 2024
This property was ok nothing fancy room was rather small but the did give us coupons for dinner and drinks.
Gary
Stayed 1 night in Feb 2024
Response from Sam on Feb 18, 2024
Dear Gary,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
Great central location but on arrival roadworks outdide made it hard to get in and out of the hotel.
The hotel appeared well cared for with professional and attentive staff
Ian
Stayed 2 nights in Jan 2024
Response from Sam on Feb 18, 2024
Dear Ian,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Nice executive room overlooking the park
Bar Gate around the corner. Trendy area
My third time staying here Good prices
Randy
Stayed 5 nights in Feb 2024
Response from Sam on Feb 11, 2024
Dear Randy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Lucy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Natalie,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
nice stay , a little cold, but they compensated with a portable heater , So all good
Wolfgang
Stayed 2 nights in Jan 2024
Response from Sam on Jan 21, 2024
Dear Wolfgang,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Stayed one night pre-cruise and was very happy with all aspects of the stay.
Carol
Stayed 1 night in Jan 2024
Response from Morita on Jan 18, 2024
Dear Carol, Thank you for being an expectational guest ! It was a pleasure hosting you , and we appreciate your positive energy and respect for our hotel . We look forward to welcoming you back in the future . Kind Regards Morita VenzenDuty Manager .
Dated hotel rooms but clean. Food in restaurant was good as was service. Wouldn't stay again though
Verified traveler
Stayed 1 night in Jan 2024
Response from Morita on Jan 18, 2024
Dear Guest, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and as we are currently in the process of a full refurbishment, we look forward to hopefully being able to welcome you back to experience the changes that are being made.Kind Regards Morita VenzenDuty Manager .
Location was great, pillows and bed was comfortable. The fact that vegan food options in house was awesome. No complaints.
MATTHEW
Stayed 6 nights in Jan 2024
Response from Morita on Jan 18, 2024
Dear Mathew, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
Great stopover in the centre of Southampton! Staff were very friendly and helpful! Great breakfast!!
Clive
Stayed 2 nights in Jan 2024
Response from Morita on Jan 14, 2024
Dear Clive , We Want to express our sincere gratitude for choosing to stay with us . It was a pleasure having you , and we're thrilled to hear that you had a wonderful time during your visit . We look forward to welcoming you you back in the future . Kind Regards Morita VenzenDuty Manager
Dear Nicola , We appreciate your glowing review ! It was our pleasure to have you as our guest , we're delighted that you enjoyed your stay . Your feedback motivates us to maintain the high standard we aim for . We hope to see you again soon ! Kind Regards Morita VenzenDuty Manager .
Clean room good friendly staff, brilliant breakfast. Easy walking distance to town and football ground.
paul
Stayed 2 nights in Jan 2024
Response from Morita on Jan 8, 2024
Dear Paul, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton. I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team. If there is anything else we can arrange to make your next stay with us even more comfortable, please let me know . Kind regards Morita Venzen Duty Manager.
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Guest, Wow ! Your positive feedback made our day . We're delighted that you had a great experience during your stay . Thanks you for choosing us , and we can't wait to have the opportunity to host you again in the future . Kind Regards Morita VenzenDuty Manager .
Had a problem with the room, which we didnt report until checkout, but the team were fantasic and imediately made a partial refund. Excellent customer service.
Be aware, there is no close parking, that's easily available.
Ian
Stayed 1 night in Dec 2023
Response from Morita on Jan 1, 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay . Your satisfaction is our top priority, and we can't wait to welcome you back.Kind Regards Morita VenzenDuty Manager .
6/10 Okay
Avner, Tel Aviv
Dec 31, 2023
Avner
Stayed 1 night in Dec 2023
Response from Sam on Jan 21, 2024
Dear Avner,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
Dear Jeff, We're thrilled to hear you had a fantastic stay! Your positive feedback is truly appreciated, and we look forward to welcoming you back soon . Kind Regards Morita Venzen Duty Manager .
Dear Paul, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel VIegasDuty Manager
Dear Johan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Everything was perfect the staff very helpful and professional only down part is that there's no parking space for your vehicles other than that definitely recommended
Shabbir
Stayed 1 night in Dec 2023
Response from Sam on Dec 27, 2023
Dear Shabbir,Thank you so much for such a lovely review! We are so glad that you enjoyed staying with us and we hope that you come back very very soon! :DIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Mangers
10/10 Excellent
Paul
Dec 23, 2023
Paul
Stayed 1 night in Dec 2023
Response from Sam on Dec 27, 2023
Hi Paul,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Dear Randy,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
6/10 Okay
Claire
Dec 17, 2023
Liked: Staff & service, room comfort
Claire
Stayed 1 night in Dec 2023
Response from Sam on Dec 19, 2023
Dear Claire,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 Excellent
Philip
Dec 17, 2023
Philip
Stayed 1 night in Dec 2023
Response from Sam on Dec 19, 2023
Dear Philip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 Excellent
Alan
Dec 16, 2023
Very welcoming and helpful at reception. Room comfortable and good value
Alan
Stayed 1 night in Dec 2023
Response from Sam on Dec 19, 2023
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Dear Joanna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
The staff were very good, helpful and friendly, the room was clean and tidy, the only downside for me was getting the aircon to a comfortable temperature.
Garry
Stayed 1 night in Dec 2023
Response from Sam on Dec 19, 2023
Dear Garry,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager