Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom w

Friendly staff and clean rooms!

Posted Jan 26, 2015
Stayed for one night. Bed was comfy and room clean. Breakfast was good, big selection and quick service.
5 out of 5
for Everyone
by A verified traveler

nice hotel for weekend break

Posted Jan 19, 2015
Pros: nice clean and excellent staff
Cons: need for few repairs
had a very comfortable stay staff we excellent will stay again as this was my second stay at this hotel next time hope to make use of spa facilities
1 out of 5
by A verified travelerfrom Uk

Good location, nice grounds, unpleasant experience

Posted Jan 1, 2015
Pros: The reception area looked festive and the pool was nice.
Cons: The heating in rooms and corridors, food could be served hot at breakfast.
Location: Lots of places nearby to shop, visit the seafront or historical places.
There was hair in the sink, no heating, on the coldest day of the year, we requested a warmer room, but were given a plug in heater. The room was at the end of a long cold, corridor, there was a fire exit, adjacent, that was used as a shortcut and did not close from outside, making the room cold and noisy. There was a good selection of breakfasts, but, it was always warm or cold, never served hot and really why the need to charge a few pound extra for some choices. Wi Fi was available in some parts of the hotel, via the cloud, as you had to agree to marketing junk to get it, not my choice! The pool and their staff were pleasant and helpful. We eventually had a new room, but surely when we booked 3 months ago a nice room could have been allocated, the second room was warmer but not particularly great. Some of the housekeeping staff, looked at you as you spoke and then just walked off, possibly a lack of English, but rather an unpleasant encounter.
4 out of 5
for Everyone
by A verified traveler

Hot Food

Posted Dec 2, 2014
The food for both Dinner and Breakfast arrived nice and hot on hot plates. It was very fresh, not at all dried out, very pleasing.
1 out of 5
by A verified travelerfrom bournemouth

Hotel can't cope with guests.

Posted Nov 24, 2014
Had to queue for pool, twice. Pool capacity is 18 people which is ridiculous given the size of the hotel. No steak knifes, apparently the hotel only has 12, according to staff! Noisy room. 102. Pool pump started at 6 am on sun morning and woke us. Not enough staff at breakfast. No bowls. No plates. Asked for tea 3 times b4 I got it. Long wait for cooked breakfast. Hotel doesn't cover the basics.
4 out of 5
for Everyone
by A verified travelerfrom Surrey

Good but ....

Posted Nov 12, 2014
Pros: Spa - until the kids arrived - Food is good, breakfast is excellent. Room is comfortable.
Cons: There seems to be a need for more tables in the bar for food - reception is slow but friendly.
Location: Isolated but has all in house. There is a pub close by but nothing too inspiring - typical spa / sports hotel -they have you so you survive.
Waited to check in - lots of people doing lots of things and to be fair they did start the process... Spa awaited and then a kids swimming class ......... room was good. Down to the bar / restaurant - wanted a bar meal but there is the strange situation of having 50 chairs but 8 tables - in the end ate in a lounge which was fine and the staff appear to recognise there is a problem but there is little they can do.. BREAKFAST IS EXCELLENT and across the board it is difficult to say that anything is wrong it is not just as "right" as it could be.
5 out of 5
for Everyone
by A verified travelerfrom stockport

Great staff and good food

Posted Nov 9, 2014
Pros: The welcome and courtesy of the staff made us feel very comfortable even though we were only staying one night as a journey stopover.
Cons: Bedroom cleanliness and pillows.
Location: Golf and spa on site, close to retail park
Staff without exception were welcoming, attentive and very friendly. We had breakfast and dinner in the restaurant, both were very good and dinner particularly was superb. Bedroom was ok, the skirting boards were dusty and could do with a more thorough clean. Pillows are awful, far too soft.
5 out of 5
for Everyone
by A verified travelerfrom london

great hotel

Posted Nov 6, 2014
Location: good location in pleasant surroundings
great hotel lovely staff good facilities .................................................................................................
4 out of 5
for Everyone
by A verified travelerfrom somerset

Nice hotel with lovely grounds

Posted Nov 3, 2014
Pros: The rooms, the bar was good to relax in the evening and the leisure facilities
Cons: Pillows were very soft
Location: We did so much in 4 days, Isle of Wight, Southampton, Portsmouth and the New Forest
we stayed for 4 nights with my elderly Dad had a wonderful time. the staff were amazing very helpful and the hotel and rooms were lovely and comfortable. the breakfast was amazing thanks
5 out of 5
for Couples
by A verified travelerfrom Manchester, England

Good hotel

Posted Nov 2, 2014
Cons: Restaurant was not fantastic. Good, but not great.
Location: Good location, close to motorways for access to all areas.
Great hotel. Rooms and facilities excellent. Staff great and very helpful.