Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified travelerfrom Newcastle under Lyme

cruise connection from Southampton

Posted Jan 24, 2015
Pros: Location to cruise terminal and shops and restaurants and other attractions. I would not, however, pay any more than I paid for this hotel.
Cons: More staff at reception
Location: Excellent for me - already said it all above
The hotel is in a good area and much cheaper than the cruise packages at hotels much nearer the cruise terminal than I expected. I love Southampton: restaurants, friendliness, cleanliness, walkability, climate (compared to where I live in the Midlands). The wait for store of suitcases a bit long and the rooms a bit awkward for single people with a lot of luggage.
Comment from Hotel Management
Jan 26, 2015 by Neil, Hotel Management
Dear Guest, thank you for choosing to stay with us prior to your cruise departure, we really appreciate your feedback and look forward to welcoming you back in the future, kind regards, Neil Brailsford, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buckinghamshire

Brilliant stay

Posted Jan 19, 2015
Enjoyable stay definitely recommend to eat within the hotel food is outstanding. Staff are incredibly helpful unfortunately we had some inconsiderate guests next door to us staff asked for them to keep it down but their efforts were ignored and without hesitation moved us to another room which again the room is incredible... will definitely be booking to stay again
Comment from Hotel Management
Jan 20, 2015 by Neil, Hotel Management
Dear Guest, thank you for your review and feedback, delighted to read you enjoyed your stay and I will ensure your kind words are shared with the team. We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel very soon, kind regards, Neil Brailsford, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jersey

Upgrade to a Privilege Room

Posted Dec 3, 2014
Pros: Everything - the staff, the food and the general atmosphere, always very welcoming - their Christmas decorations looked lovely.
Cons: I arrive early as fly-in from Jersey. It would be good if the room could be ready at 12.00 rather than 2.00 pm. Check-out is at 12.00 though!
Location: The hotel is very central to the shops and to Oxford Road where you will find an excellent choice of good restaurants.
The Hotel Mercure has always been my hotel of choice in Southampton. This time I was upgraded and the room was so comfortable, warm and very quiet. It made my stay extra special. As usual, the staff were most helpful and the food was excellent.
Comment from Hotel Management
Dec 3, 2014 by Neil, Hotel Management
Dear Nicky, thank you for your feedback, delighted you enjoyed your stay and upgrade and we look forward to seeing you again very soon, kind regards, Neil Brailsford, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Leuk stadshotel met een geweldige ligging

Posted Dec 1, 2014
Pros: charme van een oud gebouw omgetoverd tot een geweldig hotel
Location: in het centrum vlakbij het grote winkelcentrum
Leuk hotel met ruime kamers. Ligging midden in het centrum op loopafstand van winkels en restaurants. Midden in het historische gedeelte.
Comment from Hotel Management
Dec 2, 2014 by Neil, Hotel Management
Geachte Gast, ik dank u voor het bekijken van uw verblijf bij ons, blij u een goed verblijf als u noemt gehad, we hebben het geluk om een perfecte locatie om de stad te verkennen. We kijken ernaar uit u te mogen verwelkomen u terug naar het Mercure Southampton Centre Dolphin Hotel, in de toekomst, vriendelijke groet, Neil Brailsford, General Manager
4 out of 5
by A verified travelerfrom London

City centre oposite a night club

Posted Dec 1, 2014
Pros: Friendly helpful staff
Cons: Small room
Location: walking distance of resturants
Nice old world feel to the place but rather expensive for what it is if you are just staying on budiness.
Comment from Hotel Management
Dec 1, 2014 by Neil, Hotel Management
Dear Guest, thank you for taking the time to review your stay with us here at the Mercure Southampton centre Dolphin hotel, we hope to have the pleasure of welcoming you back in the future, kind regards, Neil Brailsford, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location within walking to City centre.

Posted Nov 22, 2014
A short stay for our daughters graduation. Short walk to West Quay and short taxi ride to Solent University. Helpful and pleasant staff. Convenient car park at back of hotel. Room clean and tidy with entry of clean towels.
Comment from Hotel Management
Nov 25, 2014 by Neil, Hotel Management
Dear Guest, thank you for your feedback which is valuable to us, we hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel, in the future, kind regards, Neil Brailsford, General Manager
5 out of 5
Recommended
by Nicolefrom Jersey

Another Enjoyable Stay at the Mercure Dolphin

Posted Oct 29, 2014 on Hotels.com
As usual my room was very comfortable, the food is excellent and I just love the different people you meet - always an interesting mix! I am stayng there again at the end of November - my hotel of choice in Southampton City Centre.
Comment from Hotel Management
Jan 3, 2015 by Neil, Hotel Management
Dear Guest, thank you for your review we are delighted you enjoyed another comfortable stay with us and we look forward to welcoming you back in November, kind regards, Neil Brailsford, General Manager
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 28, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Neil, Hotel Management
Dear Guest, thank you for taking the time to rate your stay with us, kind regards, Neil Brailsford, General Manager
1 out of 5
by A verified traveler

Posted Oct 22, 2014
Rooms very old and in very bad conditions Depressing walls Cracking floors Zero privacy could hear everything going on in next room
Comment from Hotel Management
Oct 24, 2014 by Neil, Hotel Management
Dear Guest, thank you for your review but sorry to read you did not enjoy your stay for which I sincerely apologise, kind regards Neil Brailsford, General Manager
3 out of 5
Recommended
for Couples
by Adrianfrom Malta

Great location - pity about the room

Posted Oct 17, 2014 on Hotels.com
The public areas are four star. Our room was three star: small, tatty and the bathroom needs updating. The bath is very high to step into and there is no hand shower. Bathroom is old fashined and seems unfinished. Staff were wonderful, friendly and very helpful. Great breakfast too.
Comment from Hotel Management
Jan 3, 2015 by Neil, Hotel Management
Dear Guest, thank you for taking the time to post a review following your stay with us here at the Mercure Southampton Centre Dolphin Hotel. Really appreciate your constructive comments which have been noted and pleased to read there were also positive elements to your stay, kind regards, Neil Brailsford, General Manager