Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location, but hotel tired and sloppy service.

Posted Jul 3, 2015
Pros: Location
Cons: Attention to detail.
Great location but upon arrival the room was full of flies which was very off putting. There wasn't a problem with changing rooms and a comfortable night was had. We had breakfast the next morning and found the staff overwhelmed with the amount of guests. Our group of four were placed on a table for two which was completely unsatisfactory and we had to ask for two tables to be put together . The crockery we were given was stained which was unnecessary and sloppy. However with all these issues, the staff responded immediately and resolved any problems.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon - USA

Neat historic, renovated Georgian Manor House.

Posted Jun 22, 2015
Pros: Historic history. That Jane Austen stayed there. The cathederal and the WWII memorial to the Blitz of Southampton. Just everything.
Cons: ?? 0!
Location: See above
Right in the middle of a preserved historic area. Plenty of shops, pubs and eateries within easy walking distance. Short pleasing walk to the historic waterfront where settlers to the New World departed. Beautiful moument across from the boat basin and several pubs with outside seating to enjoy dinner or a 'pint'. Uptown the Maritime and Sea Museum is outstanding, with the most interesting exhibit on the most famous ship to have departed there - the Titanic. Great park two blocks away with many memorials (great photos to be had) related to Southampton's legacy as a seaport and commerce center. Could not more highly recommend a better place to stay, oh!! the ajoining resteraunt is superb for breakfast or dinner or . . . lunch. Just a great feature! Check it out, we will, if ever in Southampton again!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Old world charm

Posted Jun 9, 2015
Lovely old hotel in a great location to explore the historic old town. Also close to shops. Parking available for a reasonable charge.
4 out of 5
Recommended
for Everyone
by A verified traveler

One nighter before cruise

Posted Jun 5, 2015
I would recommend this hotel for cruisers. It is a 10 minute walk to gate 1 of the port. We were awoken early by the church bells that are right next door. The room had some work done to it and it wasn't properly vacuumed before we entered but other than that it was a nice room.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to all amenities

Posted May 26, 2015
Pros: polite staff good food
Location: city centre, close to shops and plenty of places to eat
We arrived early but our room was already made up for us. Staff were welcoming and told us everything we needed to know. We took the inclusive of breakfast option and were pleased we did; plenty of choice and very fresh. Staff were polite and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the cruise dock

Posted May 23, 2015
Breakfast was very good. Hotel is a little tired but very clean and charming in it's own way.
2 out of 5
by A verified traveler from London

Posted May 17, 2015
The layout of the reception and bar area are impractical. There is very little space and the bar area is dark and not where you want to sit. The dining area is tacky.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Great stay at a great price. Close to west quay, theatres and restaurants. Ideal, quirky hotel!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from UK

Good central location

Posted Apr 22, 2015
Cons: They could improve the Bar, not least the brands of draught beer on offer.
Location: Many shops and restuarants within a few minutes walk
Fiirst stayed at this hotel 30 plus years ago, so big changes since then. On arrival upgraded my room to one in the annexe. Hotel staff very helpful. Restuarant food and service excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Posted Apr 20, 2015
Pros: Loacation
Cons: Room updates need to be completed
Location: Restaurants marina, cruise liner terminal, bus stops
Reception staff helpfull & friendly, downstairs area modernised & was a pleasant area to sit, bedroom large but in need of update as was bathroom but all was clean nice cotton bed linen, coffee & a selection of teas iron & board & safe in wardrobe, but if staying more than a few days not many hangers. Good location there is a good selection of restaurants close by as is tbe harbour & marina. I was staying on my own & felt comfortable If you do not bring or hire a car the bus stops are close by.