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Reviews of Red Lion Hotel

3 out of 5
Red Lion Hotel
Red Lion Lane, Basingstoke, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 257 out of 746 reviews" "
Rating 8 - Good. 296 out of 746 reviews" "
Rating 6 - Okay. 133 out of 746 reviews" "
Rating 4 - Poor. 42 out of 746 reviews" "
Rating 2 - Terrible. 18 out of 746 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, cleanliness and located in the centre of town. Free parking at the hotel.
Stayed 1 night in Apr 2024
Response from Kay :) on Apr 18, 2024
Hi Edward, Thank you for your review. I am glad that we met your expectations during your stay and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

10/10 Excellent

Bevlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely receptionist who was very helpful.
Stayed 1 night in Mar 2024
Response from Kay :) on Mar 23, 2024
Hi Bevlyn, Thank you for your review. I am glad that we met your expectations during your stay and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service
Reasonable accommodation in Basingstoke
Stayed 1 night in Mar 2024
Response from Kay :) on Mar 23, 2024
Hi Jonathan, Thank you for your review. I am glad that we met your expectations during your stay and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service
Hotel building and interior is very dated, however could not fault the service, very attentive and friendly service
Stayed 2 nights in Mar 2024
Response from Kay :) on Mar 15, 2024
Hi David, Thank you for your review. I am glad that we met your expectations during your stay and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

10/10 Excellent

ann

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Nice hotel great reception rooms nice would say the net curtains leave something to be desired spoiled the overall appearance.
Stayed 1 night in Feb 2024
Response from Kay :) on Feb 23, 2024
Hi, Thank you for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion. We look forward to welcoming you back on your next visit to Basingstoke. Thanks, Kay

8/10 Good

ann

Stayed 1 night in Feb 2024
Response from Kay :) on Mar 23, 2024
Hi Ann, Thank you for your review. I am glad that we met your expectations during your stay and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

10/10 Excellent

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent following the refurb. Only constructive feedback we would give is if hotel not full and not too many for breakfast to serve this to order for the cooked items as ours were barely lukewarm. Am sure that could reduce wastage and so costs and customer satisfaction.
Stayed 1 night in Feb 2024
Response from Kay on Feb 15, 2024
Hi Belinda, Thank you for your review. I am glad that we met your expectations during your stay I have passed the feedback onto the kitchen team regarding breakfast and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all nice place to stay. A little dated and a few cob Webs. Bed comfortable bathroom clean great shower bedroom nice and warm too warm turned the heating down. Limited evening menu but lots of bars and restaurants in the local area. Freshly cooked breakfast to order. I’m a light sleeper and they gave me a room to the back of the property which was ok however the window did not close tight enough so I could here traffic noise and the bin lorry Monday morning, however this did not make it a terrible or bad stay. Over all yes would stay again.
Stayed 2 nights in Feb 2024
Response from Kay :) on Feb 8, 2024
Hi Paul, Thank you for your review. I am glad that we met your expectations during your stay and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Kay on Jan 18, 2024
Hi David, Thank you for your lovely review, I am glad to hear that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Basingstoke.

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy helpful staff.
The rooms were clean tidy but a little tired. The beds were comfy and the staff were very friendly and helpful. Altogether a good experience.
Stayed 1 night in Jan 2024
Response from Kay on Jan 18, 2024
Hi MatthewThank you for your lovely review, I am glad to hear that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Basingstoke.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kay on Dec 22, 2023
Hi Claire, Thanks for your review. I am glad to hear you enjoyed your stay with us and we look forward to welcoming you on your next visit to Basingstoke.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kay on Dec 16, 2023
Hi Susan, Thank you for your review. I am glad to hear that you enjoyed your stay with us and look forward to welcoming you on your next visit to Basingstoke.

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
frustration
The main problem we had stemmed from the fact there are two Red Lion Hotels on Red Lion Lane. Our SATNAV took us to the wrong one. It was frustrating as we had taken 6 1/2 hours to get from Manchester However when we finally got to the correct one the hotel was fine
Stayed 1 night in Dec 2023
Response from Kay on Dec 22, 2023
Hi Pam,I am sorry to hear that your SAT NAV took you to the wrong hotel, I believe that there is only one in Basingstoke with the postcode - RG21 7LX. But I am glad to hear that when you arrived everything was to your liking and we look forward to welcoming you back on your next trip to basingstoke.

6/10 Okay

Martin

Basingstoke
Pretty basic and dated rooms. Breakfast was OK
Stayed 1 night in Dec 2023
Response from Kay on Dec 16, 2023
Hi Martin, Thank you for your review. I am glad to hear that you enjoyed your stay with us and look forward to welcoming you on your next visit to Basingstoke.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Excellent value for money. Friendly, welcoming staff. Good location for town centre. Buffet style cooked breakfast which was delicious. Would definitely return. Highly recommend.
Stayed 1 night in Dec 2023
Response from lorraine on Dec 5, 2023
Dear KarenThank you so much for your lovely comments, we look forward to seeing you again very soon Have a great ChristmasKind RegardsLorraine

10/10 Excellent

Kelly, Berwick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation, staff were very helpful, close to all restaurants, cafes and transport. We really enjoyed our stay
Stayed 5 nights in Nov 2023
Response from lorraine on Dec 5, 2023
Dear KellyThank you so much for your lovely comments, we look forward to seeing you again very soon Have a great ChristmasKind RegardsLorraine

10/10 Excellent

Kelly, Berwick

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing stay at the Red Lion, the rooms were spacious, the bathroom was very nice, bed was comfortable and we loved that it was also short and easy walk to restaurants, cafes and transportation. The staff were so lovely from check-in and the duration of our stay. I would definitely stay here again
Response from lorraine on Dec 5, 2023
Dear KellyThank you so much for your lovely comments, we look forward to seeing you again very soon Have a great ChristmasKind RegardsLorraine

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is centrally located in Basingstoke and is ideally situated if You are attending a performance at The Haymarket Theatre as it is a mere 2 minute walk away. Complimentary parking is also provided for the duration of your stay which in My case was overnight.Getting in from the cold it was pleasing to find that the heating was on in the 3rd floor room which I had been allocated.
Stayed 1 night in Nov 2023
Response from lorraine on Nov 30, 2023
Dear GarethThank you for your kind words, hope to see you again soon Kind RegardsLorraine

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a comfortable hotel in the town centre
Stayed 1 night in Nov 2023
Response from lorraine on Nov 30, 2023
Dear RichardThank you for your four starsHope to see you again soon Kind RegardsLorraine

8/10 Good

Colin

Stayed 1 night in Nov 2023
Response from Kay on Dec 16, 2023
Hi Colin, Thank you for your review. I am glad to hear that you enjoyed your stay with us and look forward to welcoming you on your next visit to Basingstoke.

8/10 Good

Anthony

Stayed 1 night in Nov 2023
Response from Kay :) on Nov 27, 2023
Hi AnthonyThank you for your review. I am pleased that you enjoyed your stay with us. We look forward to seeing you on your return visit to Basingstoke.

10/10 Excellent

Frances

Stayed 1 night in Nov 2023
Response from Kay on Nov 23, 2023
Hi FrancesThank you for your review. I am glad to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Basingstoke

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another pleasant stay.
The Red Lion Hotel has been my go-to hotel in Basingstoke for a few years. It's in a great location near the top of town and Festival Place. The room was pleasant and clean, there's adequate free parking, and breakfast was nice and reasonably priced. There are cheaper hotels, but you get what you pay for.
Stayed 1 night in Nov 2023
Response from Kay on Nov 23, 2023
Hi JohnThank you for your great review. I am glad to hear that you enjoyed your stay with us and that we are your go to hotel, its always nice to welcome you back when you next visit Basingstoke.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Hotel
good spacious room, cleaned daily. Lovely people working everywhere in the hotel. good breakfast every morning. The hotel is in the centre of the town and the parking at the hotel is free. would use this hotel again if we visit anywhere near Basingstoke again.
Stayed 5 nights in Nov 2023
Response from Kay on Nov 23, 2023
Hi JimThank you for your review. I am glad to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Basingstoke

8/10 Good

Brian

Stayed 2 nights in Nov 2023
Response from Kay on Nov 23, 2023
Hi BrianThank you for your review. I am glad to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Basingstoke

10/10 Excellent

Corine

Stayed 1 night in Nov 2023
Response from Kay on Nov 10, 2023
Hi Corine, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion Hotel and we look forward to welcoming you on your next visit to Basingstoke.

6/10 Okay

Timothy

Liked: Staff & service
Convenient location
Stayed 2 nights in Oct 2023
Response from Kay on Nov 10, 2023
Hi Timothy, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion Hotel and we look forward to welcoming you on your next visit to Basingstoke.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from lorraine on Nov 2, 2023
Hi NatalieThank you for the 10 out 10 Kind RegardsLorraine

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Kay on Nov 10, 2023
Hi Mark, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion Hotel and we look forward to welcoming you on your next visit to Basingstoke.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from lorraine on Nov 2, 2023
Hi AndrewThank you for the 10 out of 10Kind RegardsLorraine

10/10 Excellent

Robert

Stayed 3 nights in Oct 2023
Response from lorraine on Nov 2, 2023
Hi Robert Thank you for the 10 out 10 Kind RegardsLorraine

4/10 Poor

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No GB News, not happy.
All was good, friendly staff, great breakfast. Big car park and comfy beds. Walking distance to pubs and restaurants and 6 or 7 Turkish hairdressers. Where is GB News on the TV? Not available on their package I was told. Sorry I probably won't return as I don't subscribe to the main stream propaganda.
Stayed 3 nights in Oct 2023
Response from Kay on Nov 10, 2023
Hi Ian, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion Hotel, I am disheartened to hear that you are not happy that with the choices of News programmes within our channel selections. This is out with our control and as we have Freeview channels available, it is their decision which channels they have available. We do hope this doesn't affect your decision and look forward to welcoming you on your next visit to Basingstoke.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from lorraine on Oct 3, 2023
Hi Andrew Thank you for your high score

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and cleanliness in comparison to other chains
Stayed 2 nights in Sep 2023
Response from Kay :) on Sep 30, 2023
Hi Duncan, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion Hotel and we look forward to welcoming you on your next visit to Basingstoke.

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Clean and comfortable room! Very friendly and helpful staff! Good breakfast and service.
Stayed 1 night in Sep 2023
Response from lorraine on Sep 30, 2023
Dear KevinThank you for your kind words We look forward to seeing you again soonKind RegardsLorraine

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kay :) on Sep 25, 2023
Hi Lee, Thank you for your review. I am glad that we met your expectations during your stay and we look forward to welcoming you back to the Red Lion hotel again in the future. Thanks

8/10 Good

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kay on Sep 15, 2023
Hi Michael, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion Hotel and we look forward on welcoming you on your next visit to Basingstoke.

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Kay on Sep 15, 2023
Hi Louise, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion Hotel and we look forward on welcoming you on your next visit to Basingstoke.

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Thank you!
Stayed 1 night in Sep 2023
Response from Kay on Sep 11, 2023
Hi Josh, Thanks for you review. I am glad to hear that you had a great time at the Red Lion. We look forward to welcoming you back on your next visit to Basingstoke

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Kay on Sep 7, 2023
Hi David, Thanks for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion. We look forward to welcoming you back on your next visit to Basingstoke.

10/10 Excellent

allen

Stayed 1 night in Aug 2023
Response from Kay :) on Sep 1, 2023
Hi Allen, Thank you for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion. We look forward to welcoming you back on your next visit to Basingstoke. Thanks.

4/10 Poor

Stephen

Stayed 1 night in Aug 2023
Response from Kay :) on Sep 1, 2023
Hi Stephen, Thank you for your review. I am sorry to hear that you didn't enjoy your stay with us at the Red Lion. We look forward to welcoming you back on your next visit to Basingstoke to make that right. Thanks,

10/10 Excellent

Lawrence

Stayed 2 nights in Aug 2023
Response from Kay :) on Sep 7, 2023
Hi Lawrence, Thanks for your review, I am pleased to hear that you enjoyed your stay at the Red Lion and we look forward to welcoming you back on your next visit to Basingstoke

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kay :) on Sep 1, 2023
Hi David, Thank you for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion. We look forward to welcoming you back on your next visit to Basingstoke. Thanks.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from lorraine on Aug 17, 2023
Hi JohnThank you for high scoreWe look forward to welcoming you againKind RegardsLorraine

6/10 Okay

Luke

Stayed 1 night in Aug 2023
Response from Kay on Aug 14, 2023
Thank you for your review glad to hear you enjoyed your stay. Hope to see your when next visiting Basingstoke

10/10 Excellent

Marsha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from lorraine on Aug 5, 2023
thank you for your high score

4/10 Poor

Rupert

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very poor facilities, terrible breakfast, noisy rooms
Stayed 1 night in Jul 2023
Response from lorraine on Aug 1, 2023
Dear Mr ShawI would like to apologise that you did not enjoy your stay with us. As we are a town centre hotel it is the case you will hear noise from the surrounding bars especially at the weekend an email was sent through Expedia stating this. Had you come to reception we may have been able to move your room Kind RegardsLorraine

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
i just love staying at the Red Lion, it just feels like a home from home
Stayed 5 nights in Jul 2023
Response from Kay on Jul 28, 2023
Hi Anthony, Thank you for your review. I am sorry to hear that you didn't enjoy your stay with us at the Red Lion. We look forward to welcoming you back on your next visit to Basingstoke to make that right. Thanks,

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Although I arrived significantly later than expected, it was very easy to make an out of hours check in
Stayed 2 nights in May 2023
Response from Kay :) on Jul 28, 2023
Hi Hugo, Thank you for your review. I am glad to hear that you enjoyed your stay with us at the Red Lion. Our reception is available for check-in 24 hours a day. We look forward to welcoming you back on your next visit to Basingstoke. Thanks, Kay