Exterior

Reviews of St Leonard's Hotel by Greene King Inns

3 out of 5
St Leonard's Hotel by Greene King Inns
185 Ringwood Road, Ringwood, England

Reviews

7.8

Good

Rating 10 - Excellent. 157 out of 486 reviews" "
Rating 8 - Good. 194 out of 486 reviews" "
Rating 6 - Okay. 76 out of 486 reviews" "
Rating 4 - Poor. 37 out of 486 reviews" "
Rating 2 - Terrible. 22 out of 486 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, staff & service
Bed was really soft too much so for both of us felt as if mattress springs had gone. But staff were friendly and polite
Stayed 1 night in Dec 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Room was cold when i entered.
Stayed 1 night in Dec 2023

6/10 Okay

Jamie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decent Hotel for a Business Trip
The hotel itself was a little tired and needed a bit of maintenance, nothing dramatic just few few bits broken that were waiting to be replaced. I have dinner on the first night which was nothing special, however both times I had breakfast it was very good, although not cheap! Parking was good, the wi-fi did the job, I slept well and showered well, no complaints, but for full marks it needs a little TLC and attention.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff who help make an enjoyable stay in a clean and comfortable room
Stayed 1 night in Nov 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely hotel, fabulous, helpful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristeen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food comfy bed & lovely staff.
This is the fourth time my husband, dog and myself have stayed at this hotel. We have always found the staff welcoming and level of cleanliness good. This stay was for 3 nights and we ate breakfast and evening meals for our entire stay. The food has previously been hit and miss but this time it was of excellent standard with a new menu and I assume a new chef. Very dog friendly but wise to let them know before turning up. We will return next year for our annual Autumn New Forest adventures. ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Nov 2023

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Let down by receptionist on Sunday morning (13/10)
Everything was great apart from the receptionist on the day of checkout (Sun 15th Oct). When we arrived the day before the room tea/coffee/milk/sugar hadn’t been fully replenished I don’t think as only enough for a couple of drinks and 1 biscuit to share. In the morning I popped to reception to ask for a few more milks and sugar so we could have some tea and coffee before checkout and the receptionist was really quite rude. I asked for sugar and milk and she said “housekeeping will do that” is quite a short manner. I said that would be lovely for the next guests but we would like some hot drinks before leaving so she said “oh, so you want me to do that right now?” I felt like saying, if the room had of been set up correctly in the 1st place then I would have already had milk and sugar but I didn’t and said yes please, if not too much trouble. She huffily went off and I waited for about 10 mins and she hasn’t returned so went back to the room to see if some had appeared as she took my room number but none had. So I waited 5 mins and went back and I think a boss was with her as she totally lied and said I had disappeared. The receptionist on Saturday when we checked in was a really lovely girl so it was just the Sunday morning receptionist which spoilt the experience.
Stayed 1 night in Oct 2023

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is OK as chain hotels go. The rooms was spacious and the bed was comfortable. The seating was a function room chair which was not a comfortable option for watching the tv in the evening. The food was inexpensive but whilst not unpleasant, the lamb shank and the chips, also lacked any flavour at all. I was served a side dish of vegetables which were unpleasant, prepacked, frozen and microwaved. I understand that hotels need portion control and cost control but at least you could give a chef some veg to prep. I do 100+ nights in hotels a year and the food in this place was close to the worst this year.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Pleasant but minor inconveniences
Room was pleasant but we were unable to get showered as there was no hot water and we were kept up late due to a wedding taking part downstairs. Spoke to a gentlemen in reception and he assured me a 20% refund would be issued.
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
rooms are not setup for women ie no morror over table and nothing to put you suitcases on
Stayed 2 nights in Sep 2023

6/10 Okay

Loraine

Traveled with partner
Liked: Staff & service
Staff were lovely, booking and waiting at breakfast. Sadly the room faced the front, which was very noisy with the traffic, the window seals and surrounds were filthy with black mould. However the bathroom Was lovely think it probably had a recent refit.... if you book definitely ensure you have a room at the back to avoid the traffic
Stayed 2 nights in Aug 2023

4/10 Poor

j

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
3 Day Stay
The hotel website does not show that it is on a dual carriageway. The room was not clean to a good standard and furniture was tatty. This is not a hotel but a motel and this is misleading. It is a pub with rooms and food and bar represent same. Will not stay again
Stayed 3 nights in Aug 2023

4/10 Poor

Lee

Stayed 1 night in Aug 2023

6/10 Okay

Aidan

Traveled with family
Liked: Staff & service, property conditions & facilities
Was a nice place with a good location shame it was really hot with no air circulation and spiders everywhere but other than that it was a nice place to stay 🙂
Stayed 2 nights in Aug 2023

8/10 Good

kevin

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were friendly & helpful. Lounge chair in room would be good. Lots of cobwebs in public areas. Seating needs replacing in bar & just a general spruce up.
Stayed 1 night in Aug 2023

8/10 Good

NICOLA

Business traveler
Liked: Cleanliness, staff & service, amenities
Could do with a lick of paint but clean. Lovely bed and staff. Found bit of plstic in my salad and kitchen manager at my table in seconds appologising and got free pudding and glass of wine. Lovely view from room. Plenty of seats in bar area and gardens. On my own and felt at ease.
Stayed 4 nights in Aug 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff team
Very pleasant, friendly and professional staff. From front desk through bar and restaurant the people could NOT be more helpful, friendly and welcoming. Even the chef came and said hello.
Stayed 1 night in Aug 2023

4/10 Poor

A G

Liked: Room comfort
Disliked: Property conditions & facilities
Been here a few times and sadly to say it’s going down hill, the walls in room was covered in tea stains pizza boxes outside
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Stayed 2 nights in Aug 2023

6/10 Okay

Lorraine

Stayed 4 nights in Jul 2023

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
I would recommend short stays at this Hotel
Generally a good hotel for a weekend stay. However, we found that the Reception on arrival was "unstaffed" until another staff member appeared!
Stayed 1 night in Jul 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Christine

Stayed 1 night in Jul 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 1 night in Jul 2023

10/10 Excellent

PAUL

Stayed 1 night in Jul 2023

10/10 Excellent

Christoulla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and welcoming staff. Quiet place and comfortable bed. Really enjoyed my stay.
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The building was run down, in need of paint and timber repairs. The standard of cleaning was not good enough, there was rubbish bags left on the corridor overnight.
Stayed 1 night in Jun 2023

10/10 Excellent

Maddie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff who couldn’t do enough
Stayed 1 night in Jun 2023

6/10 Okay

Barry

Stayed 1 night in Jun 2023

6/10 Okay

Janet

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Outside of the property needs painting and general tidy up. Very disappointed that on Saturday the breakfast service didn't start until 8 a.m. We had paid for this but we had to leave the hotel by 8.15 a.m to get to a venue where we were playing a competition and had to register. The staff said they wouldn't start until 8 a.m. so they were not accommodating and we left with no breakfast!!! Just a bacon roll would have been okay!!
Stayed 1 night in May 2023

4/10 Poor

Kyle

Liked: Cleanliness
Disliked: Staff & service
I don't know what's happened to this place. I've been staying here for years and it was consistently good. Especially the food. However, over the last few months the food and service in the bar/restaurant has fallen off a cliff.

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor stay
We have stayed at this hotel three times before and this was a very disappointing stay and we will not be returning. The staff member on reception was extremely unfriendly on arrival and check in. We then had to ask to change rooms as the first room (39) smelt of smoke. My dad also stayed in the hotel and there were many inconsistencies between the rooms. He didn’t have tea or biscuits in his room. The signs said to leave the towels on the floor if we would like them changing, which we did! Only to find no house keeping had been in the room and we still had dirty towels on the floor and had to ask for fresh ones at reception. One morning our bed was made again and tea and cups changed the following three mornings there wasn’t any of this. Then we had a meal in the restaurant they didn’t have much stock. No steak, no sauces etc. The staff again were unfriendly and the lady in charge had a terrible attitude ( dark curly hair and glasses). There were a few younger staff members who need some training but they didn’t have the best role model. Staff were moaning about one another behind the bar and being extremely unprofessional ( I could hear and see). The young lady Chrysala who served us was lovely. We asked her for some tea bags and biscuits for my dad and she went and found some. Only to then be pulled into the kitchen by the angry looking manager. It made me feel extremely uncomfortable to witness so I spoke to the lady and explained we asked for teabags and biscuits.
Stayed 4 nights in May 2023

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply lovely
From checking in ro departure the staff were nothing but polite,,professional and courteous. Walked into the room and it was so clean and bright. The bed was so comfortable, one of the best beds I've slept in. Breakfast was cooked to order and was brilliant. Plenty of tea, coffee and fresh juices to choose from. Will definitely be using this hotel when working on the Bournemouth/Poole area. Check it out its a must.
Stayed 1 night in Jun 2023

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Bournemouth Airport
Good overnight stay. Large comfy bed. Good shower and tasty breakfast.
Stayed 1 night in May 2023

8/10 Good

Martin

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was an ideal location and the food was lovely. However the service was poor for our evening meal. Bedroom was good but windows need replacing
Stayed 2 nights in May 2023

8/10 Good

nick

Liked: Cleanliness, staff & service, property conditions & facilities
Steak was cold.
Stayed 2 nights in May 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with quality fittings.
Stayed 2 nights in May 2023

6/10 Okay

Penka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel,a bit dissapinting attitude from some of the staff. Relaxed time in the room. Thank you
Stayed 2 nights in May 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
No sleep till 12.30 am
Would have been nice to be told before hand that a wedding function was booked in. Boom boom of the Bass music until 12.05 am.
Stayed 1 night in May 2023

8/10 Good

nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Paul

Stayed 1 night in Mar 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Hilary

Liked: Cleanliness, staff & service, room comfort
Very comfortable stay but property could do with a spruce up.
Stayed 1 night in Mar 2023

8/10 Good

Brian

Stayed 1 night in Mar 2023

6/10 Okay

Ajay, Aylesbury

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good location and a decent property. Barring the senior lady receptionist ( who was unhelpful and rude ) at the check in, all the rest of the staff were wonderful helpful and very professional.
Stayed 1 night in Mar 2023

10/10 Excellent

M

Stayed 1 night in Mar 2023

8/10 Good

Paul

Traveled with family
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael

Stayed 1 night in Feb 2023

10/10 Excellent

christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023