Exterior

Reviews of The Winchester Hotel & Spa

4 out of 5
The Winchester Hotel & Spa
Worthy Lane, Winchester, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 422 out of 1005 reviews" "
Rating 8 - Good. 357 out of 1005 reviews" "
Rating 6 - Okay. 139 out of 1005 reviews" "
Rating 4 - Poor. 59 out of 1005 reviews" "
Rating 2 - Terrible. 28 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay, not a big spa person but the room was nice
Stayed 1 night in Feb 2024
Response from The Winchester Guest Experience Team on Feb 21, 2024
Dear Theresa,We are delighted to hear that you had a decent stay at The Winchester Hotel & Spa. Your satisfaction and comfort are paramount to us. It's great to know that you found our room to your liking, which we meticulously prepare to offer a relaxing and enjoyable stay.Thank you for choosing to stay with us. We look forward to welcoming you again in the future.Best regards,The Winchester Guest Experience Team

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good apart from the buffet breakfast.
Stayed 3 nights in Feb 2024
Response from The Winchester Guest Experience Team on Feb 16, 2024
Dear David,It's delightful to know you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide the best experiences for our guests.However, it seems the buffet breakfast did not meet your expectations. We acknowledge the importance of a satisfying breakfast to start the day. Rest assured, your feedback is taken into consideration, as we continuously seek ways to enhance our guest's experience. We hope to see you again and provide an even better stay, complete with a satisfying breakfast.Best regards,The Winchester Guest Experience Team

6/10 Okay

Jeff

Stayed 1 night in Feb 2024
Response from The Winchester Guest Experience Team on Mar 26, 2024
Dear Jeff,We sincerely regret to hear that your experience was only fair. We strive to provide exceptional service to all our guests, and we regret if we didn't meet your expectations this time. We truly value your feedback as it helps us in our ongoing efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the top-notch service we are known for.Best regards,The Winchester Guest Experience Team

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant inside staff very helpful. Services good. Room a little dark.
Stayed 1 night in Jan 2024
Response from The Winchester Guest Experience Team on Feb 3, 2024
Dear Kevin,It's a delight to hear that our team was able to assist you and that you found our services up to mark. We strive to make each guest's experience as enjoyable as possible. We've taken note of your comment regarding the room lighting. Feedback like yours allows us to continually refine our guest experience, and we truly appreciate it. We look forward to welcoming you back to The Winchester Hotel & Spa in the near future, where we hope to make your stay even more comfortable.Best regards,The Winchester Guest Experience Team

4/10 Poor

Neil

Stayed 1 night in Jan 2024
Response from The Winchester Guest Experience Team on Jan 24, 2024
Dear Neil, We are sorry to hear that your stay at The Winchester Hotel & Spa was not satisfactory. Your satisfaction is our top priority and we apologise for any inconvenience that may have been caused. We understand that it is disappointing to have a not-so-great experience with us and we would like to make it up to you. Please let us know how we can improve our services for you on your next visit. We look forward to hearing from you soon and making sure your next visit meets all of your expectations.Best regards,The Winchester Guest Experience Team

8/10 Good

Adewale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Nice room and good general areas. Nicely priced.
Stayed 1 night in Jan 2024
Response from The Winchester Guest Experience Team on Jan 24, 2024
Dear Adewale,It's heartening to know that you found our hotel to your liking, and appreciated the design of our rooms as well as the general areas. We take great pride in offering a comfortable environment at a reasonable price to all our guests. Your kind words are a testament to our commitment towards ensuring a pleasant stay for each and every guest. We look forward to welcoming you back to The Winchester Hotel & Spa in the future. Best regards,The Winchester Guest Experience Team

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from The Winchester Guest Experience Team on Jan 22, 2024
Dear James,We are so glad to hear that you enjoyed your stay here at The Winchester Hotel & Spa! We strive to provide exceptional hospitality and memorable experiences for our guests, so it is very rewarding to hear such positive feedback. Thank you for taking the time to rate your stay – we really appreciate it.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was very accommodating with a billing issue.
Stayed 2 nights in Jan 2024
Response from The Winchester Guest Experience Team on Jan 22, 2024
Dear Lucy,Your kind words about our reception staff have been well-received. It's truly rewarding to know that their efforts to assist with your billing issue were appreciated. Our team always strives to provide superior service and ensure a seamless experience for our guests.Your feedback is valuable and helps us maintain the high standards we seek to uphold at The Winchester Hotel & Spa. We look forward to welcoming you back in the near future.Best Regards,The Winchester Guest Experience Team

10/10 Excellent

John

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from The Winchester Guest Experience Team on Jan 15, 2024
Dear John,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide the best possible experience for our guests, and it is wonderful to know that we were successful in doing so. Thank you for taking the time to share your feedback with us.Best regards,The Winchester Guest Experience Team

8/10 Good

Helen

Traveled with partner
Great location and perfect for visiting the city. All the staff were exceptionally helpful, kind and friendly. The food was great- lots of choice at breakfast. The heating in our room wasn’t working but once we mentioned this an oil-filled radiator was delivered which sorted out the problem. A big disappointment was that the swimming pool was out of action. We chose this hotel because of this facility so it was unfortunate and frustrating not to be able to swim.
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Jan 2, 2024
Dear Helen,Your kind words about our location and staff are deeply appreciated. It's always heartening to hear that our team has been successful in providing our guests with an excellent experience. We're thrilled that you found the food to your liking and had a pleasant time exploring our city.We regret to hear about the concerns you had with the heating in your room. We’re glad we were able to provide a solution promptly with an oil-filled radiator. As for the swimming pool, we understand how important this facility can be to our guests' experience. Your disappointment is understandable, and we are sorry for any inconvenience this may have caused during your stay. Thank you again for your review. We hope to have the pleasure of welcoming you back to The Winchester Hotel & Spa in the future.Best regards,The Winchester Guest Experience Team

4/10 Poor

Verified traveler

Liked: Cleanliness
We found the room very dark . Even putting all the lamps on it was not enough light . We had to sit in the lobby to read . The tv was struggling with signal and remote needed new batteries.
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Jan 2, 2024
Dear Guest,We're sorry to hear that your stay was not up to your expectations, particularly regarding the lighting in your room and the issue with the TV remote. At The Winchester Hotel & Spa, we strive to create a comfortable and pleasant environment for all our guests. We apologise if on this occasion we didn't meet this standard. We appreciate your feedback as it helps us to improve our service.Please accept our sincerest apologies for any inconvenience caused and we hope you will give us another chance to show you the quality experience that is typical at our hotel.Best regards,The Winchester Guest Experience Team

8/10 Good

Antony

Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Jan 2, 2024
Dear Antony,We are delighted to hear that you had an enjoyable stay at The Winchester Hotel & Spa. We take pride in making sure all of our guests have a wonderful experience with us, and we are glad to know that you were satisfied. We look forward to welcoming you again soon!Best regards,The Winchester Guest Experience Team

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service
This was a lovely hotel, although the bed wasn’t particularly comfortable. The in room facilities were very basic for the price of the room. We would stay again based on the location and parking.
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Shirley,Your kind words about our hotel and the location are genuinely appreciated. We strive to provide our guests with a relaxing and enjoyable stay, so your feedback is valuable to us.It's regrettable to hear that you found the bed less comfortable than expected and the in-room facilities basic. We're always eager to enhance our guest experience and we take your observations into account.We're delighted you'd consider staying with us again and look forward to your next visit where we hope to provide you with an even better experience.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Gary,We are delighted to hear that you had an enjoyable stay at The Winchester Hotel & Spa. We are committed to providing our guests with the highest level of service and it is wonderful to know that we hit the mark. We hope to welcome you back soon!Best regards,The Winchester Guest Experience Team

6/10 Okay

Kerry

Traveled with family
Service in bar/restaurant poor. I believe they were short staffed that day though
Response from The Winchester Guest Experience Team on Feb 8, 2024
Dear Kerry,It is unfortunate to hear about your recent experience at our bar/restaurant. We strive to offer top-notch service to our guests and it appears in this instance, we did not meet your expectations. While we do ensure our team is staffed adequately, it's possible that on the day you visited, there might have been unforeseen circumstances that impacted our service standards. We apologise if this had a detrimental effect on your experience.We look forward to the opportunity of serving you again and ensuring your experience aligns with the high standards we hold ourselves to.Best regards,The Winchester Guest Experience Team

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel. Quite noisy as there was a wedding party when we stayed.
Response from The Winchester Guest Experience Team on Feb 8, 2024
Dear Martin,We are delighted to hear that you found our hotel to your liking. Your comfort and satisfaction are our top priorities. We understand that our lively atmosphere during special events such as weddings can sometimes be a bit louder than usual. We hope this did not detract too much from your overall experience and we assure you that we strive to maintain a balance between our events and the tranquillity of our guests' stay.We look forward to welcoming you back to The Winchester Hotel & Spa for a more serene visit in the future.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Lovely hiyel with friendly staff and very clean. Fab room with great shower. The new spa is fab with steam room, sauna, great jacuzzi, pool and cold plunge shower. Again, all clean and tidy. Massages were great. Breakfast was delicious and all fresh. Easy parking onsite (small fee). Only negative is the pillow wasn’t that comfortable.
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Chrissy,Your kind words about your relaxing stay at The Winchester Hotel & Spa are highly appreciated. It is heartening to hear about your positive experiences with our friendly staff, cleanliness, and facilities.We are thrilled to learn that you enjoyed our newly upgraded spa, and found our massage services to your liking. Your compliments about our delicious and fresh breakfast are also highly appreciated.We have noted your feedback regarding the pillow comfort. While it is our aim to provide the highest level of comfort to our guests, it appears that we did not meet your expectations in this instance. Please accept our apologies, and trust that we will strive to improve.We look forward to welcoming you again at The Winchester Hotel & Spa.Best regards,The Winchester Guest Experience Team

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel. The staff were outstanding and check in was very smooth. The only downside of our stay was the cleanliness of the changing room floor of the spa. Also no spa robes were offered. The room itself was great, clean and decent shower. We would visit again!
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Kate,It is wonderful to hear that you enjoyed your stay at The Winchester Hotel & Spa and that you found our staff outstanding. High-quality service and a seamless check-in process are vital to us, and your kind words affirm our efforts in these areas.We regret to hear about your experience with the spa's changing room cleanliness and the absence of spa robes. We strive to maintain the highest standards of cleanliness and comfort throughout our hotel, and we appreciate your feedback.We're delighted to hear that you found your room clean and comfortable, with a decent shower, which is a part of the experience we aim to provide. Your willingness to visit us again is the best compliment we could hope for. We look forward to welcoming you back to our hotel in the future.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive on all counts
Good location, not too far from the station and the town centre. We visited for the cathedral and christmas market mainly and found it to be an ok walk with cafes and shops along the way. We took full advantage of the spa on our first day which was really nice and not too busy when we were there. The food in the restaurant and bar was so good we ate there both nights. We also had breakfast on the day of departure, unfortunately there were no vegetarian alternatives to things like sausages and bacon but what we did have was really good quality. The room and bed were really comfortable. I said upon leaving if I'm ever back in winchester I'd happily stay again.
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Felicity,Your wonderful review was a pleasure to read. It is great to hear you have enjoyed your stay at The Winchester Hotel & Spa, appreciating our prime location, spa, and dining options. Your satisfaction is what we strive for, and we are delighted to know we exceeded your expectations.We've taken note of your feedback regarding breakfast vegetarian options, and appreciate you bringing this to our attention. Your comments certainly provide valuable information for our guests and for our ongoing commitment to improving our services.We are thrilled to hear that you would choose to stay with us again should you return to Winchester. Your positive feedback truly inspires us to continue providing excellent service.Best regards,The Winchester Guest Experience Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel
Lovely hotel with very charming helpful staff. Perfect location for town. Only downside was the pillows were uncomfortable and quite a few gnats flying around near bar and restaurant. Parking should have been free.
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Guest,It's a pleasure to know that you enjoyed the charm of The Winchester Hotel & Spa, along with the convenient location and the service from our staff. They truly are a gem and their mission is to provide the best experience for all our guests.We do apologise for any discomfort you experienced with the pillows. Your comfort is paramount to us and we are dedicated to ensuring your stay is as restful as possible. We have taken note of your feedback with the intention of improving the experience for future guests. We're sorry about the inconvenience caused by the gnats in the bar area. We wish to assure you that we uphold high standards of cleanliness and hygiene and we are always striving to enhance the overall ambiance of our hotel.Regarding the parking, we understand your perspective and your feedback is valued. It is helpful for us to understand the aspects that matter most to our guests.Once again, thank you for taking the time to share your review. We hope we have the opportunity to welcome you back soon.Best Regards,The Winchester Guest Experience Team

8/10 Good

wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but concentrate on the details
Hotel room was incredibly hot, could do with a new mattress as it was incredibly soft and we kept rolling into the middle. The room fridge didn't work
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Wendy,We regret to hear about the issues you encountered during your stay. Your comfort is our priority, and we always strive to ensure our rooms meet the highest standards. Your feedback about the room temperature, mattress, and fridge is noted. At The Winchester Hotel & Spa, we are dedicated to refining and improving the guest experience. Your observations are valuable to us as they assist us in identifying areas where we can enhance our services. We apologise for any inconvenience caused and hope that we will have another opportunity to serve you better in the future.Best regards,The Winchester Guest Experience Team

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Perfect base to explore Winchester
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Dec 29, 2023
Dear Peter,We are delighted to hear that our hotel served as the perfect base for your Winchester exploration. It's always a pleasure to provide our guests with a comfortable and convenient stay that enhances their travel experience. Your feedback is truly appreciated and we look forward to welcoming you back on your next visit.Best regards,The Winchester Guest Experience Team

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Dec 18, 2023
Dear Sarah,We are delighted to hear that you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide our guests with an unforgettable experience and we are glad that we were able to exceed your expectations. We hope you will come back and stay with us again soon!Best regards,The Winchester Guest Experience Team

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Dec 18, 2023
Dear Bryan,We are very pleased to hear that you had a great stay at The Winchester Hotel & Spa! We strive to make sure our guests have the best experience possible and it's great to hear that you enjoyed your time with us. We hope you'll come back and visit us again soon!Best regards,The Winchester Guest Experience Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel, staff, breakfast pool and spa. No issues with cleanliness only issue was bed was not that comfortable
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 15, 2023
Dear valued guest,Your kind words about our hotel, staff, breakfast, pool and spa are greatly appreciated. We're delighted to learn that you found our facilities to your liking and that our attention to cleanliness met your expectations.We're also very sorry to hear that the comfort of the bed wasn't to your satisfaction. We strive to provide all our guests with a comfortable and relaxing stay, and your feedback helps us understand areas where we can further improve.Once again, thank you for choosing The Winchester Hotel & Spa. We look forward to welcoming you back in the future.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Winchester
This was a lovely hotel, all the staff were very friendly & the food in the restaurant was very good and reasonably priced for a 4 star hotel - the only issue we had was they don’t have steak knives which we found incredible!
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Dec 15, 2023
Dear Angie,It warms our hearts to hear about your delightful experience at The Winchester Hotel & Spa. We are particularly pleased that you enjoyed our well-curated meals and found them reasonably priced. Our team is dedicated to providing a friendly atmosphere and it's wonderful to hear that their efforts resonated with you.Your comment about the steak knives has been noted. We are always looking for ways to fine-tune our services and your feedback is an invaluable part of that process. We look forward to welcoming you back in the near future for another memorable stay.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Jayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas markets and spa break
Lovely hotel very clean and comfortable Great bathrooms and a nice spa small but very relaxing all in all a lovely break
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 15, 2023
Dear Jayne,It's fantastic to hear that you had a pleasant stay with us during the festive season. Your remarks about our clean and comfortable hotel, and particularly our spa, are greatly appreciated. We strive to provide a relaxing and enjoyable environment for all of our guests, so we are pleased that we could contribute to making your break a lovely one.We would be delighted to welcome you back to The Winchester Hotel & Spa in the future, be it for another quiet spa retreat or a lively Christmas market adventure.Best regards,The Winchester Guest Experience Team

10/10 Excellent

ADRIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 15, 2023
Dear Adrian,We are so pleased to hear that you had a wonderful stay at The Winchester Hotel & Spa. We strive to provide the best possible experience and want to thank you for letting us know that we met your expectations. We look forward to welcoming you back in the future.Best regards,The Winchester Guest Experience Team

6/10 Okay

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A nice hotel in a handy location. We had a suite which was a good size but very dark owing to being in the eaves & only one window. Unfortunately the roller blind didnt work so it meant it was really hard to get natural light in the room. We spoke to the front desk & they were apologetic, offering drinks vouchers as compensation for the inconvenience & offered to send a mainetenance person in the morning. Sadly they never arrived. The place itself is clean & the communal areas are well kept. The breakfast variety was good but there were no hot plates readily available and we had to hunt around for salt & pepper which shouldve been on the table. The cooked breakfast was tasty but lukewarm. Our highlight of the stay was the spa. The staff were lovely & helpful and the spa itself is a really nice space to relax. Overall, not quite a 4 star stay, but with a bit of work, it very well could be.
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 11, 2023
Dear Katherine,Your feedback is of utmost importance to us, and we appreciate your detailed review. We are pleased to hear that you found our location convenient and our spa facilities to your liking. It's also great to know that our team members at the spa could add value to your stay.We regret to hear about the issues you encountered, such as the lighting in your room and the breakfast service. Ensuring a comfortable and enjoyable stay is our aim, and we apologise if your experience didn't match your expectations.Your insights help us understand where we can improve. We are committed to offering our guests an excellent experience and your feedback will be instrumental in our ongoing efforts to enhance our services.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Sebah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Room was cold at first but warmed up with heater. Clean and modern amenities. Staff very nice and friendly, allowed me to check out a bit later as I also used the spa the morning of the check out. No extra cost. Beautiful spa.
Response from The Winchester Guest Experience Team on Feb 8, 2024
Dear Sebah,It's delightful to hear that you found our hotel to your liking, especially our modern amenities and friendly staff. We're glad that you were able to enjoy our beautiful spa and that it was convenient for you to check out a bit later. Your comfort and satisfaction are our top priorities, and we're pleased that your room was cosy once the heater warmed it up. We look forward to welcoming you back soon.Best regards,The Winchester Guest Experience Team

2/10 Terrible

Kay

Disliked: Staff & service, property conditions & facilities
Heating system failed on the coldest weekend which meant our room was uncomfortably cold. Reception staff did not answer the phone and took hours to respond.
Stayed 2 nights in Dec 2023
Response from The Winchester Guest Experience Team on Dec 11, 2023
Dear Kay,We are genuinely sorry to hear about the inconvenience you faced. It is our primary objective to ensure our guests have an optimal stay, and it is disheartening to hear that we did not meet your expectations on this occasion. We deeply regret that our heating system did not function properly during your stay, especially considering the weather conditions. It is indeed our priority to offer a comfortable and warm environment at all times. We apologise that we faced a number of issues during your visit.Additionally, we acknowledge your experience with our reception staff, and we are sorry to hear you felt unsupported. Our team is usually known for their attentive and prompt service, and we regret that you did not receive our usual standard.We sincerely appreciate your feedback and we will strive to improve our services. Our guests' experiences are paramount to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,The Winchester Guest Experience Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Reception area was very cold due to broken front door!!!!!!!! Breakfast is a must 😋 👌 Excellent quality & great value for money. The spa was really good but pool too cold for us. Room was good & heat from the air con had the room warmed up in minutes.
Stayed 2 nights in Nov 2023
Response from The Winchester Guest Experience Team on Dec 11, 2023
Dear John,Your feedback is greatly appreciated. It's wonderful to hear that you enjoyed your stay at The Winchester Hotel & Spa, and found our breakfast to be of excellent quality and great value for money. We strive for our guests to feel comfortable and relaxed during their stay, and it's pleasing to know that our room facilities, including the air conditioning, met your expectations.We noted your comments about the temperature in the reception area and the pool. Rest assured, we aim to provide an exceptional experience for all our guests and we take all feedback into account.Thank you once again for your feedback. We hope to have the opportunity to welcome you back soon.Best regards,The Winchester Guest Experience Team

10/10 Excellent

floyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, nice spa, great staff!
Although there were one or two minor niggles, overall I loved the placed - really helped by the super-friendly and helpful reception staff 😁😁
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear floyd,Your kind words about your experience at The Winchester Hotel & Spa have indeed brightened our day. We're delighted to hear that our reception staff left such a positive impression on you and that you appreciated our spa facilities and overall ambiance.While we regret to hear of the minor inconveniences you encountered, we're glad they did not significantly impact your overall experience. Our commitment is to ensure all our guests enjoy a relaxing and memorable stay with us.Your feedback is invaluable and we hope to have the pleasure of welcoming you back in the future.Best regards,The Winchester Guest Experience Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heating in our room went off three times, which we reported twice this was when temperatures were -1 or -2. However staff did deal with the matter fairly quickly.
Stayed 2 nights in Nov 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear guest,Your feedback is important to us, and we are sincerely sorry to hear that you experienced an issue with the heating system in your room. It is our aim to ensure our guests are comfortable, particularly during cold weather.We commend our staff for their swift response to your report and their efforts to resolve the issue promptly. This quick action is a testament to our commitment to guest satisfaction.Please accept our apologies for any inconvenience caused, and we hope this did not mar your overall experience at The Winchester Hotel & Spa. We look forward to welcoming you again and providing an improved stay.Best regards,The Winchester Guest Experience Team

4/10 Poor

Catherine

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was an issue with the heating and took 4 telephone calls to reception to be given a duvet.
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear Catherine,We regret to hear about the heating issue you encountered during your stay at The Winchester Hotel & Spa. It's certainly not the seamless experience we aim to provide. Your patience and understanding over the matter are greatly appreciated.We would like to apologise for any inconvenience that may have been caused. We're committed to providing our guests with a comfortable and enjoyable stay, and it's apparent we fell short in this instance.Your feedback is crucial for us as it helps us to improve and provide a better service. We hope that you will give us another opportunity to serve you better in the future.Best regards,The Winchester Guest Experience Team

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear Richard,We are sorry to hear that your stay at The Winchester Hotel & Spa was not satisfactory. We strive to offer the best possible experience for our guests, and we apologise if we did not meet your expectations. We would love to know more about the areas where we can improve, so if you could please provide us with any additional feedback, it would be greatly appreciated.Best regards,The Winchester Guest Experience Team

2/10 Terrible

Natasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Worth a stay. Short walk into Winchester. Easy parking nearby.
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear Natasha,It's delightful to read about your enjoyable stay at The Winchester Hotel & Spa. We are glad that our location and the parking facility added to the convenience of your visit. We look forward to welcoming you back for another pleasant experience in the heart of Winchester.Best regards,The Winchester Guest Experience Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear David,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa. It is always our goal to make sure our guests have a pleasant experience while staying with us and we are pleased that we were able to do that for you. We hope to welcome you back again soon!Best regards,The Winchester Guest Experience Team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely girlie Christmas break!
My friend and I had a great 1 night stay, whilst visiting the Winchester Christmas Market. There was a short delay checking in, but we were looked after with a lovely cold glass of wine whilst we waited in line. We then discovered a complimentary bottle of prosecco in our room, which was a lovely and welcome surprise! We'll certainly be back!! 😊
Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear guest,It is delightful to hear about your enjoyable Christmas break at The Winchester Hotel & Spa. We are glad that the small delay during check-in did not overshadow your overall experience and that you appreciated our gesture of a glass of wine during your wait.The complimentary bottle of prosecco is just a small token of our commitment to making our guests' stay memorable. Knowing that it added to the charm of your stay is certainly heartening for us.We look forward to the pleasure of welcoming you back soon.Best regards,The Winchester Guest Experience Team

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel option for Winchester.
Great hotel - location at edge of city and easy walk to centre. Comfortable and great service, good value, very clean and reasonable price fo facilities and Winchester. I would stay again.
Stayed 2 nights in Nov 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear J,It is wonderful to hear that you found our hotel to be a good choice for your stay in Winchester. We are delighted that you enjoyed our convenient location, comfortable accommodation, and excellent service. Hearing that you found our prices reasonable and our facilities clean and up to par is very encouraging. Your satisfaction is of the utmost importance to us and we are glad to know that we were able to meet your expectations.Your positive comments are greatly appreciated and we look forward to the opportunity to welcome you back in the future.Best regards,The Winchester Guest Experience Team

6/10 Okay

Tamasine

Stayed 1 night in Dec 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear Tamasine,We are sorry to hear that your stay at The Winchester Hotel & Spa was not satisfactory. We strive to offer the best possible experience for our guests, and we apologise if we did not meet your expectations. We would love to know more about the areas where we can improve, so if you could please provide us with any additional feedback, it would be greatly appreciated.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Dec 7, 2023
Dear Janice,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa. It is always our goal to make sure our guests have a pleasant experience while staying with us and we are pleased that we were able to do that for you. We hope to welcome you back again soon!Best regards,The Winchester Guest Experience Team

8/10 Good

Trevor

Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Feb 15, 2024
Dear Trevor,We are delighted to hear that your overall experience at The Winchester Hotel & Spa was good. Our team is dedicated to providing our guests with a comfortable and enjoyable stay. We hope that we were successful in creating a memorable experience for you.We look forward to having the opportunity to serve you once again in the near future.Best regards,The Winchester Guest Experience Team

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities
The bed was soo uncomfortable
Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Dec 4, 2023
Dear Emily,We regret to learn about your experience with the bed comfort during your stay at The Winchester Hotel & Spa. Our mission is to provide an outstanding experience for all our guests, and we truly value your feedback. We hope that the rest of your stay was pleasant and that you were able to enjoy some of the amenities and services we offer. Looking forward to welcoming you back for a more comfortable stay in the future. Best regards,The Winchester Guest Experience Team

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel will be coming back again soon
Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Dec 4, 2023
Dear Karen,We are delighted to hear that you enjoyed your stay at The Winchester Hotel & Spa. We constantly strive to provide our guests with a memorable experience, so it's wonderful to know that we were able to meet your expectations.The greatest compliment we could receive is when our guests choose to stay with us again. We are looking forward to your return visit. Best regards,The Winchester Guest Experience Team

10/10 Excellent

kerry

Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Dec 18, 2023
Dear Kerry,We are very pleased to hear that you had a great stay at The Winchester Hotel & Spa! We strive to make sure our guests have the best experience possible and it's great to hear that you enjoyed your time with us. We hope you'll come back and visit us again soon!Best regards,The Winchester Guest Experience Team

10/10 Excellent

Mubarik

Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Dec 18, 2023
Dear Mubarik,We are very pleased to hear that you had a great stay at The Winchester Hotel & Spa! We strive to make sure our guests have the best experience possible and it's great to hear that you enjoyed your time with us. We hope you'll come back and visit us again soon!Best regards,The Winchester Guest Experience Team

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, very good staff, Shame the kitchen only had limited light options
Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Dec 4, 2023
Dear Christopher,It's wonderful to hear that you found our hotel nice and our staff very good. It's our aim to provide our guests with a comfortable stay and excellent service.We understand your concern regarding our kitchen options. We continually strive to offer a broad range of dining options in order to satisfy our diverse client base. Thank you for your valuable feedback. We hope to welcome you back in the near future.Best regards,The Winchester Guest Experience Team

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and friendly
Stayed 1 night in Nov 2023
Response from The Winchester Guest Experience Team on Nov 28, 2023
Dear Daniel,Dear Guest,It's delightful to learn that your stay at The Winchester Hotel & Spa was an enjoyable one. We're particularly pleased that you found our staff professional and friendly,We look forward to welcoming you again in the future.Best regards,The Winchester Guest Experience Team