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Reviews of Tylney Hall

4 out of 5
Tylney Hall
Ridge Lane, Rotherwick, Hook, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 428 reviews" "
Rating 8 - Good. 133 out of 428 reviews" "
Rating 6 - Okay. 43 out of 428 reviews" "
Rating 4 - Poor. 15 out of 428 reviews" "
Rating 2 - Terrible. 13 out of 428 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with partner
Liked: Amenities
An excellent stay, we love it here
Stayed 1 night in Mar 2024

10/10 Excellent

Julian

Stayed 1 night in Jan 2024

8/10 Good

Scott

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Iko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large suite, excellent courteous service
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location and staff
Greeting from the team was excellent and service from Christopher was exceptional. Could be my new location when I am in the office!!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Benedict

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

john

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 2 nights in Oct 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

GILES

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great service and stunning hotel
Stunning accommodation and wonderful setting. The grounds are really nice to walk around. Great service from Fabio and the team :)
Stayed 1 night in Oct 2023

6/10 Okay

Nasreen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but understaffing for food and drinks
The grounds and hall are beautiful BUT there was a persistent lack of staff. For example, when we went to the terrace bar on both Saturday and Sunday, it took ages to get served. We went to the bar, they told us a server would be out, but then no one would come out and we had to keep going up. On the Sunday, it took us an hour between sitting down and anyone getting us our lunch- it was 4pm before we ate, which messed up the amount of time we could fit in the pool after lunch and before our dinner reservation. At dinner, staff would look offended if we tried to top up our own wine without a server, but then that server could only do that, not take an extra order, etc, and not arrive in time for a top up- same at breakfast, the tea server couldn't take food orders. We think a big wedding and birthday party were distracting them, because on the quieter Monday, this didn't happen. But it was frustrating- if you can't fully staff the bar, lounge and outside, ask people to order at the bar, or make it clear only one area will have servers around, rather than leave people wandering 3 rooms to get noticed. And train staff so if they have to cover lots of duties, they can actually do them, instead of waiting for everything. Although some drinks were then taken off our bill because of this hour's wait (and forgetting part of the order), we aren't there to get free stuff, we just wanted to eat on time. However, everything else was great, and concierge was very helpful throughout.
Stayed 2 nights in Oct 2023

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the ultimate spot for a relaxing vacation
Tylney Hall has to be one of my favorite places in the world and the ultimate spot for a relaxing vacation. We stayed in suite 7 for our anniversary, and it was huge and beautifully decorated. The staff and food are all first-rate and the Gertrude Jekyll gardens add a lush dimension for leisurely strolls.
Stayed 3 nights in Sep 2023

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
simply put, some of the staff are excellent and others should find a job at Tesco. The grounds are lovely but the service was not on par with the property of the price.
Stayed 2 nights in Aug 2023

8/10 Good

Madelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Building, Wonderful Service
Beautiful hotel, excellent service throughout spoiled only by an inexperienced receptionist not providing my partner and her disabled mother with enough help in getting to our rooms and a burnt club sandwich that we didn't have time to send back before our departure! The hotel is beautiful and the grounds are spectacular, with a stunning golf course right next door. The outdoor pool is gorgeous too, with a staffed bar to bring drinks to your sun lounger. We didn't get to use the spa as they had no appointments available but will definitely do so next time. The service was really terrific throughout other than the two incidents mentioned above. It's worth bearing in mind in the high summer that there is no a/c anywhere in the building because of its age, however the hotel does provide fans in all the bedrooms. Having said that, it would help if the bedrooms are aired before guests arrive during hot weather as our room was very stuffy when we arrived.
Stayed 1 night in Aug 2023

8/10 Good

nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the grounds are wonderful you could spend a whole day and still not get bored just waking around
Stayed 2 nights in Aug 2023

8/10 Good

Chloe Teresa

Stayed 2 nights in Aug 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cath

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting and grounds
Stayed 1 night in Aug 2023

10/10 Excellent

Madeleine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful venue with excellent service
Excellent service from all the staff (especially concierge, breakfast team and reception). Comfortable room, beautiful grounds and high quality food. The spa and spa treatment were fine but not amazing, but overall a fantastic stay and we’ll be returning.
Stayed 2 nights in Jul 2023

10/10 Excellent

GILLIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The WIFI was shocking, The room was very noisy from neighbours and people walking past, and lots of doors slammed when they shut. Had a few bugs crawling over me when I woke up. Not bedbugs just random. The bed was very uncomfortable, I booked an exec room, and it felt very standard. The staff were very attentive and friendly.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Nice hotel but service needs to be improved
Room a little bit old but spacious. Services let me disappointed because I order a birthday cake from them. When I check in I already told the receptionist please deliver the cake at 7pm. But cake 5pm arrived that time I was not in the room so I cannot surprised my husband. And also cake no cover, only 2 sets plate and cutlery. We booking room for 3 people and cake for 3-4 people. We swam in the outdoor pool, the temperature was not high that day but the pool water was warm and we were able to swim after 7pm.
Stayed 2 nights in Jul 2023

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 1 night in Jul 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Lucy Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Claire

Stayed 1 night in Jun 2023

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Rachel

Stayed 1 night in Jun 2023

8/10 Good

natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning!
Stunning grounds and very helpful, friendly staff!
Stayed 1 night in Jun 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tylney Hall is a wonderfully peaceful, typically English hotel, with history, gardens, peace and quiet and professional staff who are friendly and attentive. Simply the best stay for relaxation and we were especially blessed with wonderful weather so could relax by the outdoor pool, simply bliss
Stayed 2 nights in Jun 2023

10/10 Excellent

Lyn

Stayed 1 night in Jun 2023

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
Tylney hall was pleasing to the eye , stunning gardens and lovely lean rooms friendly staff they would of gotten 5 stars but trying to up charge on everything like early checkin and a kind bed was agitating , but we paid top rate for a top rate hotel …and most staff were very professional and excellent customer care
Stayed 1 night in Jun 2023

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

matthew

Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway.
Wonderful overnight stay, stunning facilities and grounds.
Stayed 1 night in May 2023

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, certainly will return
Stayed here with my pregnant wife for one night with friends. Staff were especially friendly and helpful. Oliver at concierge, Della at the spa and Sophie in the restaurant were all really fantastic. Stayed in a Garden Room which was slightly away from the main building. It was modern, cosy and clean. Only a short walk to the main building. Concierge can drive you if needed too. Main building more classic in appearance and decor, but cosy and warm. Food was excellent. Indoor pool and changing room could do with a bit of an update, but still lovely to have. Wife’s spa treatment was lovely, but area could be modernised. Really lovely stay, thank you Tylney Hall
Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but in slightly faded surroundings.
Another really nice trip to Tylney Hall. As usual, service and food were excellent. The whole place is looking a bit tired now though—could really do with outside paintwork refreshing and carpets replacing.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and the staff were great. Very good service at breakfast
Stayed 1 night in Mar 2023

4/10 Poor

Shruti

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrogant bad service bad pool
Stayed 1 night in Feb 2023

2/10 Terrible

MR Cristian

Stayed 1 night in Feb 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful but there are some 'feature' areas that need a lot of work to bring them up to their original beauty. The staff were friendly and courteous. The room was very nice. The food was really good but, a downside, and this was a biggie for us, was that it was really disappointing that the menu didn't change for the entire time that we were there. As it is such a limited menu that meant having to have the same thing on 2 or 3 nights. We stayed over Valentine's and, not unsurprisingly, the restaurant was very busy that night which was fine but, no Valentine's decoration - not a single thing and EXACTLY the same menu
Stayed 5 nights in Feb 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is maintained to a high standard, the grounds even more so. The staff are friendly and willing to please, the facilities and amenities are great! One minor but significant concern for us this time was the fact that the Snooker table has been removed next to indoor pool to make way for yet another quiet space. Why? Big mistake there are so many quiet areas around the Hotel and grounds, that closing a great facility to create another one seems misguided and unnecessary!
Stayed 1 night in Feb 2023

10/10 Excellent

Jacqueline

Liked: Staff & service, amenities, property conditions & facilities
The hotel was very quiet and peaceful with an air of tranquility. The staff were very attentive without being intrusive and our overall experience was lovely
Stayed 2 nights in Jan 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2023

10/10 Excellent

Kathleen

Stayed 2 nights in Jan 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely big, clean, and comfortable room. Dinner was excellent and made all the more special with the pianist playing during the meal.
Stayed 1 night in Jan 2023

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream come true
It was my dream to stay at the hotel and have dinner- it was a dream come true as it was my 10th wedding anniversary too it’s going to take a lot to beat that next year!
Stayed 1 night in Nov 2022