Ratings based on 187 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom surrey
Comfortable and welcomingPosted Feb 9, 2015
The hotel staff were extremely polite and helpful on arrival and during the quick stay. The room was ideal, we had booked the most basic room and this was perfect; comfy, clean and stylish. Use of the pool and gym are included in the stay - however sadly I didn't have enough time...next time!!
by A verified travelerfrom Malvern Worcs
Disappointing StayPosted Jan 26, 2015
Cons: It was not the kind of hotel for anyone other than business people passing through for short term stays
Location: Not relevant
Had requested to be adjacent to lift as my husband is disabled we were placed in Room 114 at the far end of the corridor. The restaurant was cold - complained and additional heating appliances were found. Only one chair to sit on in bedroom.
for Everyoneby A verified travelerfrom R
Very pleasant hotelPosted Dec 23, 2014
We took the grand children to a family party in Farnborough and stayed the night in the hotel. The children really enjoyed the heated pool and Starbucks. They would like to stay again.
for Everyoneby A verified traveler
Very nice hotelPosted Dec 6, 2014
Our first room had an adjoining door with a young family next door and were rather noisy. As we were away on our own without our children for once, we wanted to change rooms to a quiet room. The staff couldn't have been more helpful. The lady on reception went out of her way to help us with another matter later on. Great staff, lovely hotel ☺
for Everyoneby A verified travelerfrom Ashford, Kent
Nice modern dog friendly hotelPosted Nov 25, 2014
Pros: Ambience, facilities and the bonus factor that we could bring our dog
Cons: Nothing really
Location: Location ideal for us as were meeting friends for overnight stop and this was half way. Guildford close by for shopping
Great to find a modern hotel that welcomes dogs, our black lab had a wonderful time! Good facilities although we didn't have time to use pool etc. Excellent meal in Chop House with 4 four friends
for Couplesby A verified traveler
Could have been better...Posted Nov 21, 2014 on Hotels.com
Have stayed many times before - was not happy this time with our stay - room was not correctly set up for new guests, food in the restaurant was below average - not the best. hotel itself is nice but we were let down by service this time
for Business Travelersby Jonathanfrom South Wales
Good nights sleepPosted Nov 17, 2014 on Hotels.com
Stayed for business, good clean modern hotel, very helpful staff. Comfy room,good facilities.
for Everyoneby A verified travelerfrom Hampshire
Nice hotel and nice experiencePosted Nov 15, 2014
Enjoyed the pool area and the bar. Late night food was a dissapointment, hotel had no cheese for cheese and crackers and pizza was for too burnt and unedible. Other than this the staff were lovely and would stay again.
for Business Travelersby A verified traveler
Village stayPosted Nov 9, 2014 on Hotels.com
Nice stay in busy hotel
by A verified travelerfrom York
Let down by short cuts and stretched staffPosted Oct 27, 2014
Pros: The facilities are good, exceptionally clean and the pool is lovely. The rooms are attractive and modern. Great staff if you can find them.
Cons: more staff, customer experience not based on profit but service, bigger better beds and family rooms and better coffee - please
Location: no idea, we went to a wedding
We booked a family room, one double two singles. We got one double, one single bed and one child in with us - in our small single beds pushed together to make a double with a big hole in the middle. (According to the small print the two singles were by request!) The room was small but clean. The staff were efficient and friendly but unsupported and far too few in number for the reception, restaurant and housekeeping. Breakfast was included, which was fine but the coffee was AWFUL everywhere, even in the affiliated Starbucks! Eww a weekend of poor sleep, bad coffee plus some unexpected costs, a broken bath and a good bit of antisocial behaviour thrown in made for an experience that we can not recommend. Sorry :(