Ratings based on 147 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Ashford, Kent
Nice modern dog friendly hotelPosted Nov 25, 2014
Pros: Ambience, facilities and the bonus factor that we could bring our dog
Cons: Nothing really
Location: Location ideal for us as were meeting friends for overnight stop and this was half way. Guildford close by for shopping
Great to find a modern hotel that welcomes dogs, our black lab had a wonderful time! Good facilities although we didn't have time to use pool etc. Excellent meal in Chop House with 4 four friends
for Everyoneby A verified travelerfrom Hampshire
Nice hotel and nice experiencePosted Nov 15, 2014
Enjoyed the pool area and the bar. Late night food was a dissapointment, hotel had no cheese for cheese and crackers and pizza was for too burnt and unedible. Other than this the staff were lovely and would stay again.
by A verified travelerfrom York
Let down by short cuts and stretched staffPosted Oct 27, 2014
Pros: The facilities are good, exceptionally clean and the pool is lovely. The rooms are attractive and modern. Great staff if you can find them.
Cons: more staff, customer experience not based on profit but service, bigger better beds and family rooms and better coffee - please
Location: no idea, we went to a wedding
We booked a family room, one double two singles. We got one double, one single bed and one child in with us - in our small single beds pushed together to make a double with a big hole in the middle. (According to the small print the two singles were by request!) The room was small but clean. The staff were efficient and friendly but unsupported and far too few in number for the reception, restaurant and housekeeping. Breakfast was included, which was fine but the coffee was AWFUL everywhere, even in the affiliated Starbucks! Eww a weekend of poor sleep, bad coffee plus some unexpected costs, a broken bath and a good bit of antisocial behaviour thrown in made for an experience that we can not recommend. Sorry :(
for Everyoneby A verified travelerfrom Saxmundham
En-Route stopoverPosted Oct 14, 2014
Pros: Virtually everything!
Cons: Can't really think of anything!
Location: Good for breaking our journey from west to east coast.
Great venue, will use again & again & again.........................
for Everyoneby A verified travelerfrom east Sussex
Nice locationPosted Sep 23, 2014
Pros: Good food and facilities
Cons: Vending machine that had bottled water in it.
Location: easy to get to. Although the word Village (at front of building) is not too clear in daylight
Well signposted internally. Good shower. Nice furnishings.
for Everyoneby A verified traveler
Good modern hotel in an out of town office parkPosted Aug 25, 2014
Modern hotel with excellent facilities (bars, resto, pool, gym) despite its out of town location
for Personal Eventby Vonniefrom Glasgow
DosappointedPosted Aug 13, 2014 on Hotels.com
I enjoyed my time at the Urban Village. the food and facilities were very good indeed. However, my stay was marred by the fact that, although housekeeping were in every day, my room was never dusted. Also, the cups and spoons I had used were not cleaned by the maids. I had rinsed them and left them to drain in the bathroom and that's where they remained. On my last monring, the maid came to my door just after 9am, despite check-out not being until 11am. Sadly, these events did, slightly, detract from my overall thoughts about the hotel. That said, I would probably use it again.
Recommendedby Mark Bishopfrom London
Great Hotel & Value for Money but go for ROOM ONLYPosted Aug 12, 2014 on Hotels.com
Had a two night stay for a family celebratory weekend. Decided to go for the dinner bed and breakfast option for night one as it seemed like it was a reasonable price. However, when we went to the restaurant we were given a seperate menu to the main menu with limited choice and felt we were treated like second class citizens and at one point we were told that we were 'on the cheap' menu. A shame as it was a lovely hotel and room with great staff and amenities but the restaurant experience let it down considerably. Go for room and breakfast but not the dinner inclusion when booking.
for Business Travelersby A verified traveler
Great hotelPosted Aug 12, 2014 on Hotels.com
First time here but won't be my last. Very happy
for Familiesby A verified traveler
Approx 20 mins drive to Thorpe Park Theme ParkPosted Aug 11, 2014
Pros: Hotel Restaurant food was excellent. Children enjoyed the swimming pool. Lovely Hotel.
Cons: Kids single beds were like mattresses on the floor. Children would have preferred a proper single bed or double bed.
Location: Near Thorpe Park approx 20 mins car ride away.
Really enjoyed our stay at the hotel. Great Swimming Pool and excellent food in the main restaurant. Nice room.