Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom York

Let down by short cuts and stretched staff

Posted Oct 27, 2014
Pros: The facilities are good, exceptionally clean and the pool is lovely. The rooms are attractive and modern. Great staff if you can find them.
Cons: more staff, customer experience not based on profit but service, bigger better beds and family rooms and better coffee - please
Location: no idea, we went to a wedding
We booked a family room, one double two singles. We got one double, one single bed and one child in with us - in our small single beds pushed together to make a double with a big hole in the middle. (According to the small print the two singles were by request!) The room was small but clean. The staff were efficient and friendly but unsupported and far too few in number for the reception, restaurant and housekeeping. Breakfast was included, which was fine but the coffee was AWFUL everywhere, even in the affiliated Starbucks! Eww a weekend of poor sleep, bad coffee plus some unexpected costs, a broken bath and a good bit of antisocial behaviour thrown in made for an experience that we can not recommend. Sorry :(
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saxmundham

En-Route stopover

Posted Oct 14, 2014
Pros: Virtually everything!
Cons: Can't really think of anything!
Location: Good for breaking our journey from west to east coast.
Great venue, will use again & again & again.........................
5 out of 5
Recommended
for Everyone
by A verified travelerfrom east Sussex

Nice location

Posted Sep 23, 2014
Pros: Good food and facilities
Cons: Vending machine that had bottled water in it.
Location: easy to get to. Although the word Village (at front of building) is not too clear in daylight
Well signposted internally. Good shower. Nice furnishings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good modern hotel in an out of town office park

Posted Aug 25, 2014
Modern hotel with excellent facilities (bars, resto, pool, gym) despite its out of town location
3 out of 5
Recommended
for Personal Event
by Vonniefrom Glasgow

Dosappointed

Posted Aug 13, 2014 on Hotels.com
I enjoyed my time at the Urban Village. the food and facilities were very good indeed. However, my stay was marred by the fact that, although housekeeping were in every day, my room was never dusted. Also, the cups and spoons I had used were not cleaned by the maids. I had rinsed them and left them to drain in the bathroom and that's where they remained. On my last monring, the maid came to my door just after 9am, despite check-out not being until 11am. Sadly, these events did, slightly, detract from my overall thoughts about the hotel. That said, I would probably use it again.
4 out of 5
Recommended
by Mark Bishopfrom London

Great Hotel & Value for Money but go for ROOM ONLY

Posted Aug 12, 2014 on Hotels.com
Had a two night stay for a family celebratory weekend. Decided to go for the dinner bed and breakfast option for night one as it seemed like it was a reasonable price. However, when we went to the restaurant we were given a seperate menu to the main menu with limited choice and felt we were treated like second class citizens and at one point we were told that we were 'on the cheap' menu. A shame as it was a lovely hotel and room with great staff and amenities but the restaurant experience let it down considerably. Go for room and breakfast but not the dinner inclusion when booking.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great hotel

Posted Aug 12, 2014 on Hotels.com
First time here but won't be my last. Very happy
5 out of 5
Recommended
for Families
by A verified traveler

Approx 20 mins drive to Thorpe Park Theme Park

Posted Aug 11, 2014
Pros: Hotel Restaurant food was excellent. Children enjoyed the swimming pool. Lovely Hotel.
Cons: Kids single beds were like mattresses on the floor. Children would have preferred a proper single bed or double bed.
Location: Near Thorpe Park approx 20 mins car ride away.
Really enjoyed our stay at the hotel. Great Swimming Pool and excellent food in the main restaurant. Nice room.
5 out of 5
Recommended
by Annfrom Erskine

Very friendly hotel and really enjoyed my stay

Posted Aug 7, 2014 on Hotels.com
This was a great break away from home. Very friendly welcoming check in. Very clean and comfortable rooms. Hotel offered lots of facilities , swimming pool , pub, places to eat all under one roof. Breakfast was great everything you could want served by very friendly staff. I would highly recommend this hotel to anyone. Very central easy to find and easyly accessible to road links.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Modern and stylish

Posted Aug 3, 2014
Arrived very late and was greated by very friendly and helpful staff. Got into room and first impressions were good. Breakfast was good too. Only downsides were the subtle lighting being a bit too subtle to be very effective and the view from our window of some cigarette butts on a grey roof with a grey wall completing our landscape.