Ratings based on 150 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler from Singapore
Great Location - shame about staff trainingPosted Sep 25, 2014
Pros: Location, Location, Location
Cons: Staff training - they frankly didn't know what guests expect from a modern hotel, Fawlty Towers, maybe not, but not far away.
Location: The hotel is in a great location in the heart of Winchester and is on a par with the Mecure which is close by.
Visit started with a very disappointing check in. Key card was handed over with out any mention of how to get to room, time of breakfast, location of any facilities. No offer of carrying bags was made, no porter on hand, in fact it seemed that reception believed we must already know where everything was in the maze of corridors or couldn't care less. The rooms claim to have been refurbished - shame they chose such cheap doors 3mm MDF outer skin doesn't add to a sense of luxury nor stop any sound from people walking past, nor block any sound from bathroom; otherwise the rooms were okay. Breakfast was mixed, I thought it okay, my daughter thought it on a par with any budget hotel; however her thoughts were based mainly on the bland coffee - my daughter does love her coffee in the morning and it was flavorless. TV in room didn't work (only had a few TV channels) asked reception to fix - they suggested we try and re-tune it, or they might get someone to look at later. Realized shortly after talking to them that they hadn't taken our room number (so how would they fix). Returned to reception and explained to different receptionist, they took room number but once again seemed disinterested. On returning at night no one had even visited room to check, reception said: "It's outsourced" like that was an explanation I should accept. The manager, after I asked to see them, did agree to move us to a room with a working TV. I know it's only a TV and I could survive without one but....
for Couplesby A verified traveler
Good central hotelPosted Sep 24, 2014
Pros: the enclosed garden was a nice feature.
Ideal for our visit being in the centre of Winchester just off the high streeT
for Familiesby A verified traveler from London
Great location, Beautiful GardenPosted Sep 22, 2014
Location: The castle with King Arthur's Round Table, (beautiful), Cathedral where Jane Austen was buried, walk along river, high street, restaurants.
It was a great place for a 1-night stay. Hotel was very centrally located, within walking distance of everything in Winchester. We had a room overlooking the beautiful garden. Breakfast was also very good, with great selections of a full English Breakfast. We also had a king size bed which was nice, as some hotels struggle to find one. Staff was helpful and polite. Check-in and check-out was efficient, with some wait to be expected of a small hotel. Minus points are that cleanliness could have been improved, some stray hairs here and there, some surfaces looked dusty. Bathroom amenities were very minimal. And though the garden is lovely, people hang out there in the evenings making noise, making it hard to sleep if you need to sleep early (in our case, it was the case with a child). And that we had to pay £10 for parking, which was somewhat annoying. But overall, we were happy for a 1-night stay, it was pleasant and met our needs.
for Couplesby A verified traveler from hampshire
Central for all historic Winchester has to offerPosted Sep 16, 2014
Pros: Great location and facilities.
Cons: Tighten up the toilet seat and fit blinds or nets to the ground floor bedroom windows
Location: The hotel is right in the centre of Winchester and well within walking distance of the Cathderal and other places of historical interest.
The service was excellent and so was the accommodation. There was plenty of car parking space available which was an added bonus.
for Couplesby A verified traveler
Great hotel in the centre of townPosted Sep 2, 2014
Pros: It wasn't a huge clone!
Cons: We would have liked tea and cake on our arrival at the hotel at 5pm but couldn't find anyone to serve us.
Location: Being in the centre of town you are within easy reach of everything site, restaurants etc. We jogged through town and down by the weir - stunning.
The hotel was very convenient being in the centre of town but at the same time quiet so perfect for our needs.
for Everyoneby A verified traveler from Ealing
Ideal for local attractionsPosted Aug 30, 2014
Only paid £34 per person including breakfast for our 1 night stay, a bargin for a clean and historic hotel in the middle of the great English City of Winchester . Our room had a good size bed and was very comfortable,breakfast was good and we shall return .
by A verified traveler from Zurich
Fine if you don't need WiFi or TVPosted Aug 30, 2014
I stayed three nights, and each night the WiFi didn't work and the tv was fritzy. I was there for work so this was a major problem. The staff were nice but eventually it came out that the managers were not responding. Had I not prepaid I would have left. This kind of experience encourages me to not only not stay at this hotel, but to not use Expedia or any other prepay service.
for Everyoneby A verified traveler from Northampton
Lovely hotel and great location within the cityPosted Aug 26, 2014
Pros: Everything was excellent
Location: A great city with too much to do and see in a 2 night stay! We will be back. Eateries a bit hit an miss - avoid Loche Fyne! Very poor food!
Faultless stay in a wonderful city. The hotel was excellent and there was nothing we could fault - nice gardens, rooms, location and bar prices that were cheaper than the local pubs!
for Couplesby A verified traveler
Quaint hotel with lovely gardenPosted Aug 26, 2014
Pros: The rooms overlooking the private garden are the best, very quiet and quaint. The buffet style breakfast made the morning much more relaxed.
Cons: There could be more people on reception during busy hours - check in and check out.
Location: The location was extremely central
A very romantic get-away for any couple, it really was a lovely place to stay and very central. There is not much parking in the hotel but plenty of larger parking buildings near-by. Buffet style breakfast meant you could come and go as you please and have as much as you liked although the quality could have been improved.
for Everyoneby A verified traveler from Somerset
Friendly, quality hotel in centre of WinchesterPosted Aug 20, 2014
Pros: Central position, lovely building and comfortable rooms and efficient friendly staff.
Cons: Plug in sink was a problem and water would not empty at all at times....a little expensive to park overnight at £10 I felt.
Location: Winchester has a very attractive and interesting shopping centre, some of which is pedestrianized. There are river walks and lovely countryside.
Enjoyed a night in this comfortable hotel in the centre of Winchester. Staff were very friendly and helpful and the room was excellent. Breakfast was buffet style and everything you would expect in a hotel of this quality. Beautiful garden and bar area to relax in. This is not our first stay and we will certainly come again.