Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 8, 2014
We were very satisfied with the accommodations and the entire complex. Would definitely recommend and possibly will stay here again.
5 out of 5
Recommended
for Couples
by A verified traveler

Great Stay

Posted May 7, 2014 on Hotels.com
very clean, great customer services, many things to do
5 out of 5
Recommended
for Couples
by A verified traveler

Huge room, great customer service

Posted May 7, 2014 on Hotels.com
The room was very large! Great stay, clean room, amazing customer service from everyone. The pool was great, multiple hot tubs. In room spa services available. I would definitely stay again!
4 out of 5
Recommended
for Families
by A verified traveler

Good location for a stay in the Berkshires

Posted Oct 16, 2013
Pros: Cleanliness, spacious room.
Cons: Soundproofing
Stayed here with older parents and teenage son and the 2 bedroom suite worked out perfectly. Very clean, everything we needed and more for a 2 night stay. Good location for day trips to Mt. Greylock, Lenox, Stockbridge and North Adams. The only downside was the noise from the hallway and the bridge to the parking lot next to our room. The sound of luggage carts being wheeled over the bumpy bridge was very loud, and went on late at night and early morning, waking everybody up. Soundproofing a bit better would be a good.
5 out of 5
Recommended
by j Abuisi from pa

Anniversary Weekend

Posted Oct 8, 2013 on Hotels.com
It was a great weekend!!! Room as big, clean and area was beautiful.
5 out of 5
Recommended
by A verified traveler

Great Weekend

Posted Oct 7, 2013 on Hotels.com
Stay was fantastic. Room was large and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

RST

Posted Jul 9, 2013
Excellent accommodations. Rooms were clean and very pleasantly decorated.
3 out of 5
by A verified traveler

Budget hotel with poor Expedia service

Posted May 26, 2013
Pros: The front desk clerk was very very nice and helpful
Cons: Expedia's service and the way they rated the hotel
This hotel is a time share so most of the rooms are like a studio with a pull out bed, they don't change linens everyday..or they don't change them throughout your stay. If you need some towels etc. they will bring them to you.. Your bed is nor made like most hotels... Overall it is a budget hotel for a family on vacation not for business or other type of travelers who expect things like a normal hotel... Also experience with Expedia has been real bad with this reservation. I had to change my dates so I called them ..first the customer service could not wait to get off the call.. Second my changed reservation never made to the hotel, I was checking in late and luckily the hotel had more rooms otherwise it would have been real bad at 12 am .. When I called to ask what happened the second customer service was trying to convince me that the hotel did get my reservation as opposed to ask me how she can help...
3 out of 5
Recommended
for Families
by A verified traveler

Disapointed with the room request effort

Posted Jan 2, 2013
Pros: location
Cons: no making any attempt to at least try and facilatate my room request
Location: very good for the mountain
I was very disappointed upon arrival since i made the reservations through trip advisor and booked two 2 bedroom condo's as i was traveling with another family and SPECIFICALLY requested that the rooms be next to each other. upon arrival the front desk had no record of this request even though it was on my confirmation and they put us in different buildings and differnet floors. This was extremely disappointing as the whole purpose of the trip was to spend time with the other family that we were traveling with. it was clear that the front desk made no effort to accomodate my request and were very abrupt when i brought this up at check in. While going to my condo there were 3 other families uppacking on my floor so there were condo's available the front desk just did not want to do the work.
5 out of 5
Recommended
by A verified traveler

Very comfortable units

Posted Aug 12, 2012 on Hotels.com
Very comfortable, but the lighting was very poor, which made the rooms appear very dreary. Please improve this.