Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
5.0 out of 5
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Getaway With Friends
by AM from Palo Alto

Posted Apr 7, 2014 on Hotels.com
Excellent overall. Service was superb. Attended to all our needs . Arranged for private tours. Location away from the busy congested West Lake .
5 out of 5
for Couples
by Michael from Singapore

Posted Feb 25, 2014 on Hotels.com
Banyan tree never fails to impress. Service is impeccable and surrounding environment is very conducive for a getaway from the urban life.
5 out of 5
for Couples
by Patrick from Walnut, CA

Great Getaway Resort

Posted Oct 4, 2013
Pros: Quality of resort and the staff. Excellent spa and tea house.
Cons: More food outlets or more information on food outlets in the area. We were disappointed with some of the guests - noisy kids and adults and spitting.
Location: Adjacent to peaceful wet lands. Nearby hotels provide more food choices. 30 min from famous West Lake.
Thoroughly enjoyed our anniversary vacation at this excellent resort. Staff were all friendly and attentive and made us fell right at home. Really liked the rustic feel of an ancient Chinese village. Used the spa three times and the service was phenomenal! Found the tea house on the last day and had two great meals there!