Indoor pool

Reviews of Hangzhou Zhongwei Goethe Hotel

4 out of 5
Hangzhou Zhongwei Goethe Hotel
WESTLAKE AVENUE, SHANGCHENG DISTRICT, 19, Hangzhou, Zhejiang

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 41 reviews" "
Rating 8 - Good. 16 out of 41 reviews" "
Rating 6 - Okay. 8 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
Better not again.
Lousy check in. Need to fight for a simple shower which I booked as special requests. Hotel looks nice for the lobby. Rooms are ok but older. Towels are fringed out. Everything is around 15 to 20 years old heavy used but well maintained. As money is the religion in China, is it same in this hotel. Hotel is prepaid and they want to have additional deposit of double hotel price. I really don't like this behaviour. Will not go again. There are better and nicer hotels in Hangzhou.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charges
We have booked for two person to stay in the hotel, but the promotion only comes with 1 person breakfast. So to say, it's either you pay for the additional person breakfast charge or you pay for the next person breakfast or both of your don't take your breakfast. As our flight back was late night, for our own comfort for shower an change, we decided to pay of the additional half day stay in the hotel. The hotel half day ends at 6pm, we request to check-out at 7pm, they obliged to our request. Unfortunately, when we back to the hotel after our last day trip, the room key was de-activated and we have to go down to the reception to have it activated again. These did delay us in conforming the check-out time and we only manage to check-out before 715pm(evening), the hotel manager demand us to pay for the whole day hotel charges and claim that we had exceeded the half day stay by 15 minutes. Only after our explanation that the key was de-activated and we have to get it activate and also our persistency, then the hotel manager tell us that he will try his best to waive off the whole day charge. Our point of view is on the 15 minutes delay, is the hotel that stringent that they do not give any allowance time?
Stayed 6 nights in Jun 2017

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

june, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station, and quiet
Visiting family and friends . Convenient and quiet. Easy access to taxi and buses

10/10 Excellent

svetlana vuceti, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Chinese hotel in down town.short taxi ride
Hotel is not International but Chinese. It is very nice with great location on metro and shortvtaxi ride to the lake. Rooms are small but pretty and cozy. Best of all is that restaurant on the top floor has great international food and great view. Wifi works great. Service is nice. Real nice experience for foreigner in Chinese hotel!

6/10 Okay

Shui-Cheung, Hong Kong

Liked: Room comfort
Disliked: Staff & service
In your website (expedia.com.hk), there is a misleading information about the hotel amenities. The photo gallery had given me an incorrect understanding that there would be an indoor swimming pool in the hotel. However it did not exist -- making us victims of misleading advertising. When being queried about the swimming pool issue, some of the hotel staff greeted us with no-smiling and even unfriendly attitude. Besides there was never any smiling or morning greeting from the hotel staff at all during our 4-night stay there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Overall Great Choice
Really loved everything about this hotel, the location was perfect, the breakfast had plentiful choices, and the service was very responsive.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goethe Hotel in Hangzhou
I had a pleasant stay at the hotel. Would consider staying there again next time. Although it is centrally located, we did have a hard time getting a taxi from the hotel.........

4/10 Poor

Zee, NY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice Hotel in Hangzhou - not 5 stars yet
Expensive looking hotel next to the train station. While I stayed there the hotel looked deserted. Lobby, bar empty. The staff spoke some level of English but not overly eager to engage the arriving guest. Silly me, I did not check if the building was smoke free or at least the floor. There was no smell of cigarette smoking in the room the floor was saturated with smoke smell. Ashtrays next to the elevator doors! The room is nice. The cable TV offered one (1) English language channel. For a moment of thought this was 1993! It was the "official Chinese" English TV language channel. It is pretty hard on those us waking up at 2AM. The Internet service is okay, but the band width is not enough for a Skype video call. The buffet dinner was okay. I cannot say the same for the breakfast. The restaurant does not open till 7AM. The food is not exactly "Western" as perhaps the name "Goethe" and 5 stars would imply. Bread or pastry were not available, the coffee tasted "instant". The staff had trouble with basic English. The infra red food warmer also decided to quit this Friday morning and at least 3 electricians were trying to find the source of the trouble.

8/10 Good

Summer W., New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Goethe - good stay for business
The Hotel Goethe is quite nice, the rooms are very comfortable with nice decor and the Wifi actually works unlike most other hotels in China, where Wifi means you have to plug the computer in. The gym is decent and the breakfast bar is good with a pretty view over the city. It's super close to the train station which is convenient for business travel. However, the neighborhood is not great for any sightseeing or restaurants so you'll have to hop in a cab and head to the lake for that.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
very good hotel, unfortunately they don't have great control for each room on the airconditioning, so we were warm every night. having said that, it happened at other hotels for us so it may be a China thing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
항저우를 여행하기에 좋은 위치에 있습니다.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel avec excellent service
Très bel hôtel, chambre confortable, magnifique petit déjeuner. Rapport prestations vs prix incroyable! Le service de conciergerie m'a rendu un grand service en retrouvant le taxi qui nous avait transporté de la gare à l'hôtel et dans lequel j'avais oublié mon passeport en arrivant le premier jour. Un grand merci!

8/10 Good

Elisa , 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
樓高33層,餐廳可眺望杭州全境,是一間很有氣派的酒店。
鄰近地鐵站、火車站和公交車站,距離開往機場的大巴站亦很近,所以交通十分方便。酒店距離西湖景區亦不遠,附近有多條公交路線前往。酒店環境清靜,大堂寬敞,是一間不錯的酒店。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very high Value
Locates right next to a subway exit gives it very easy connections within or inter-cities. Maybe cause I got the promotion rate including breakfast, the value is very high. The breakfast is very good and locates at 33rd floor with great view.

8/10 Good

Tsung Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Please provide more vegetarian breakfast

10/10 Excellent

maopapa, YOKOHAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
杭州駅至近で西湖観光もできるホテル
杭州駅周辺でホテルを探しておりました。 西湖にも近くの繁華街で、食事もすることができました。観光にも良いところだと思います。 受付や従業員の態度も良く、部屋も清潔でした。 評価が低いので心配しましたが、それほど悪くはないと思います。

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel
附近就是地鐵站和火車站 去河坊街解放路等買野食野等都只雖步行十多分鐘 地點就腳,價錢合理~早點訂的話價錢更便宜。

8/10 Good

Koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いホテル
フロントの対応がとてもよかった。

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
駅が近くて良かった。
駅の真ん前で目立つからちょっと離れてもホテルが見えて迷わない。 レイクビューだけど西湖は遠くて大して見えない。 風呂は夜景を見ながら入れて最高。 エクスペディアの地図が全然違って1時間迷った。 ホテルのホームページ見て行くべし。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박했던 방은 비즈니스 룸, 레이크뷰 입니다. 가격은 세금포함 하루 20만원 정도 선이었습니다. 방과 화장실 사이즈도 넉넉하고 전망이 좋습니다. 호수가 아주 가까이 보이는 것은 아니지만, 괜찮았어요, 4~5성급 호텔 중간 정도의 안락한 느낌을 받았습니다. 주변이 특별히 번화하지 않았다는 것이 단점인데 항저우기차역과 지하철역이 바로 붙어있어서 이동하기는 여러모로 편해요. 가격대비해서 좋습니다. 인터컨티넨탈 호텔이나 하얏트리젠시에 묵으면 좋겠지만, 가격도 생각해야 하니깐요.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

SIO LONG, 澳門

Disliked: Property conditions & facilities
失望到極點!
一句話!這間五星酒店仲衰過我住D四星既酒店!其他不評論 !自己諗!無下次!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置極佳,物有所值
離杭州火車站(城站)只需步行3分鐘,乘搭高鐵十分方便。 早餐非常豐富,且算便宜,只需98元。33樓餐廳景觀一流。 但雙人房間只包一人早餐,有點怪。

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Not worthy of 5 stars.
The room was not cleaned and I found hair on a few towels. The air conditioning was broken and the room was very very hot.

10/10 Excellent

Sidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
硬件条件好
酒店的硬件条件很不错,尤其是卫生间,宽敞舒适,下次我还会预定

10/10 Excellent

osabe, 東京都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地条件・設備環境ともに良好
杭州駅(火車)及び地下鉄駅が近いので、西湖にも行きやすく、かつ空港や上海との行き来にも便利です。周辺の道路も整備が進んでいて歩きやすいです。又客室も広くて余裕があり、快適に過ごせます。

10/10 Excellent

Chuk, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
每次来杭州都会选择歌德

10/10 Excellent

Jan, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westliches Hotel in Hangzhou
Wir hatten ein Doppelzimmer mit ausreichend Platz. Auch ein Schreibtisch mit Stuhl und ein Sessel waren vorhanden. Die Ausstattung lies keine Wünsche offen, wobei ich den Fernseher im Badezimmer schon übertrieben fand. Das WLAN hat sehr gut funktioniert und die Aussicht von den oberen Stockwerken ist nicht schlecht, solange das Wetter mitspielt natürlich. Die Metro-Station sowie der Hauptbahnhof sind direkt nebenan, so dass man überall gut hinkommt (z.B. zum Ost-Bahnhof von wo die Hochgeschwindigkeitszüge abfahren). Auch der Westsee und der Wulin-Platz sind nicht weit - per Metro oder gar zu Fuss. An der Rezeption wird Englisch gesprochen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高級ホテル
エクスペディアに記載されてる電話番号と地図情報は不正確。住所は漢字表記してほしい。ホテル自体は価格が高いだけあってバスルームでテレビが見れるなど質感の高いホテルだった。
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8/10 Good

wisely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I use this hotel as connection hotel. I have to take railway to sanghai next mouring so I choose this hotel. for this purpose, it is great hotel the room is cool and clean. the location is great and very near the railway station. I can walk 3 min to railway station to buy a ticket and go back.

4/10 Poor

歌德, 杭州

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
与五星级标准不是很符合的酒店
住的很舒服 安静 。但是没有游泳池 ,叫服务1小时还没有过来。

6/10 Okay

Thorsten, Berlin

Liked: Cleanliness, staff & service, room comfort
Perfekt für Zugreisende
Hauptargument für die Wahl des Goethe Hotels war die Lage direkt am Hauptbahnhof (5 Minuten Fußweg). In den oberen Etagen gibts eine tolle Aussicht über die City und ggf. den Westsee. Das Zimmer war sauber und gut ausgestattet, allerdings nicht gerade stylish und modern (Gold, Gold, Gold). Freundlicher Service mit gutem Englisch.

6/10 Okay

MARCIO, TIANJIN 0 CHINA

Liked: Cleanliness, property conditions & facilities, room comfort
BOM HOTEL
BOM HOTEL, MAS PODEM MELHORAR OS SERVICOS

6/10 Okay

Mari, 日本, 東京都

Liked: Property conditions & facilities, room comfort
TRANSPORTATION SERVICE TO AIRPORT
HOTELからAIRPORTまでの無料送迎のサービスがあるということで、予約したが、到着して実際ホテルのフロントから、無料送迎はないと言われた。EXPEDIAの方とホテルのフロントと私が確認することになった。最終的には、AIRPORTまで送迎してもらえたが、確認まで手間がかかった。

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Min beste hotellopplevelse noen gang
Et utrolig hotell med god atmosfære, svært vennlig betjening og vakker utsmykning. Bodde på hjørnerom med utsikt i 2 retninger. Nydelig frokostrestaurant. Beliggenhet i gangavastand fra Togstasjon/Busstasjon

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
地点离西湖有点远,走路要30分钟,还要经过3条地下通道。