Ratings based on 92 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
for Getaway With Friendsby A verified traveler
Great hotel to stay for vacationPosted Jan 7, 2015 on Hotels.com
Great hotel to stay for vacation.
for Everyoneby A verified traveler
Will come again at this price.Posted Dec 24, 2014
Very friendly staff and patiently explain things to customer's satisfaction.
for Business Travelersby Andrewfrom Uk
Business in HangzhouPosted Dec 13, 2014 on Hotels.com
Within walking distance of west lake so fairly relaxed area. Good area to meet in the lobby with quick and efficient staff. Hotel needs a refurb but got all that is required but without the refurb it would come down to price rather than experience.
for Couplesby A verified travelerfrom Singapore
Decent hotel near West LakePosted Nov 30, 2014
Pros: Location, staff
Cons: Noise, overall condition
Location: Close to west lake
Nice hotel with friendly staff and good service. Responded quickly to enquiries and always had some good sightseeing and restaurant recommendations. Location is great. Just a ten minute walk to the lake and a number of malls and restaurants nearby. However, the hotel is a bit old and could use an upgrade. Walls a bit thin, so could hear our neighbors having "fun", other guests banging their doors and cars honking outside. Mattress a bit hard and bottled water not refilled after first day. Overall, if your expectations are not too high, nice place for a few nights.
for Couplesby A verified traveler
Perfect locationPosted Nov 18, 2014 on Hotels.com
Perfect location, can walk just about anywhere from this hotel. It is slightly old but well kept. Room was spacious. Did not eat at the hotel so cannot comment on the food.
by A verified travelerfrom 서울
Very disappointing!Posted Nov 11, 2014
Pros: The hotel is located well near by the lake.
Cons: On the basement floor, there is a massage shop. The masseur was not good and she pushed me to pay a lot of tips which is almost 25% of the total fee.
Location: Around lake, there are many good restaurants such as Grandma's. There are many choices.
I did not expected much when I traveled in China. However, when I compared the hotel with other hotels in China, this hotel is very disappointing. At the beginning, the reception said that my room is upgraded. However, the room was not well situated and it was super cold there. Also, the room was on city side and although the window was well closed, I heard so much noise. I found even a small cockroach. After one night, I complained and got another room. The staff members do not have smile on their face at all.
for Personal Eventby A verified traveler
位置極佳Posted Nov 4, 2014 on Hotels.com
for Business Travelersby A verified traveler
杭州的好酒店Posted Nov 1, 2014 on Hotels.com
很满意， 就是订房时没有订到早餐， 昨天又订了， 但是价格变高了？
for Business Travelersby jehadfrom Doha Qatar
from QatarPosted Nov 1, 2014 on Hotels.com
Great unless continues construction noise overnight every day
for Business Travelersby jk.choifrom korea
이 가격대에 이런 호텔 없어요 최고임Posted Oct 13, 2014 on Hotels.com
가격대비 만족도 최고입니다. 조식도 잘 나오고 대부분 만족합니다