Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Sydney

Good location but small room and no wifi

Posted Aug 18, 2014
The hotel was in the good location however the room was really small and no wifi access. The only access was in lobby or business centre. We tried wifi in the lobby and the wifi was really slow. Furthermore, the lobby was so hot and humid and full of mosquito. Also, the bedroom was noisy as there was a renovation on the upper floors. The renovation was carried out in the earlier morning so we cannot sleep well
5 out of 5
Recommended
by JRP from Australia

Great buffet breakfast

Posted May 19, 2014 on Hotels.com
Thoroughly enjoyed my stay. Service overall was good, even though little to no English spoken by staff. Hotel only a short stroll to the West Lake. Concierge service was very good if you had a Chinese companion travelling with you, like I had. My highlight was the great breakfast in which I over indulged in (requiring a new belt notch for the expended waistline). The larger rooms are a lot better than smaller. Room cleanliness OK except for carpet cleaning. Overall good hotel. None to little English would be a concern without a translator.
Comment from Hotel Management
Aug 14, 2014 by Benjmain, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 5, 2014 on Hotels.com
3 out of 5
Recommended
by Dr Low from Malaysia

Hotel does not meet expectation

Posted May 4, 2014 on Hotels.com
When we booked with hotel.com, we booked for 3 adults and was told that at the time of booking, if the page shows 3 heads- means there is enough bedding for 3 adults. When we checked in, there were only enough bedding for 2 and we have to pay RMB 100 for extra bed. The room was very hot and it was difficult to get to sleep. When we called the reception, we were told that the main control for air conditioner was switched off as it is not the right season to switch the air-con on. But we had booked and paid for air-con room and we expect to have air-con when we need it. Disappointed with the hotel and the hotel does not meet expectation as described at the time of booking.
Comment from Hotel Management
Jul 12, 2014 by Benjmain, Hotel Management
Dear guest: Thank you for your choice of Huachen International hotel, and We're very sorry for the problem you met during your stay. We've changed the information already avoid this kind of mistakes and the cold air is running now. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Ryan from Saskatoon, sk

Wonderful

Posted Mar 5, 2014
Pros: Location and the staff very friendly and helpful
Cons: Shower floor could be little cleaner
Location: Great location close to lake and all amenities.
Treated very well and service was excellent special thanks to Benjamin Gao. He awesome !!!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 1, 2014 on Hotels.com
Overall the staff is very polite and courtesy. But the room is too small.
Comment from Hotel Management
May 3, 2014 by Benjmain, Hotel Management
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.
5 out of 5
Recommended
for Everyone
by Lisa from Melbourne

A lovely stay

Posted Dec 21, 2013
This was the best 4 star hotel I stayed in during my time in China. Location is great, only a 10 minute walk from West Lake and buses to many attractions are only a few blocks away. The rooms are comfortable and well-supplied, they even provided free seasonal fruit! They also have a smoke-free floor which was great. When I arrived the manager saw I was struggling with my luggage and ran over to help me, then he looked after it whilst I checked in and even accompanied me to my room! I was delighted with the service, but some of the younger staff were not as polite. Overall, I thoroughly enjoyed my stay at Hua Chen and would recommend it to anyone who's in Hangzhou for travel and looking for a reasonable price.
Comment from Hotel Management
Feb 26, 2014
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
Comment from Hotel Management
Feb 26, 2014
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
3 out of 5
Recommended
by A verified traveler

A typical Chinese style hotel

Posted Dec 15, 2013 on Hotels.com
I booked this hotel having read some reviews on TA. Our first experience upon entering the room was one of disappointment. We booked the queen bed room (and emailed request for this to be changed to a twin but they didn't oblige) and it was no bigger than a standard double sized bed. The room was small, stuffy and the bathroom, dingy. The bed was also super hard and uncomfortable. It also didn't feel very clean. There's also loud rallying music which plays each morning around 9am. No sleeping in! However upon staying there, the location was unbeatable, walking distance to xihu and a nearby night market, foot massage places and restaurants a plenty. The hotel also offers a drop off service to the dragon well mountains and back for 50rmb. You can also take the bus which is right outside for 2rmb each. Depends on which experience you'd prefer. The showers were nice, hot and powerful. Good after a day of sightseeing. The hotel fits a purpose but I wouldn't want to stay at it again.
Comment from Hotel Management
May 3, 2014 by Benjmain, Hotel Management
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.
3 out of 5
Recommended
for Everyone
by jym from singapore

Decent hotel with a convenient location

Posted Dec 4, 2013
Pros: The room was decent and clean, albeit a little small. Everything worked okay although we had a little problem activating central heating.
Cons: There was a stench of tobacco when central heating was activated so this could be improved with better filtration. WiFi was also poor in most places.
Location: The location was convenient, with access to West Lake and shopping areas within a 10 minute walk.