Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

平海路上 交通還算方便

Posted Nov 25, 2014
整理客房的服務員非常有禮貌 讓我印象深刻 早餐內容上也尚可 大樓外觀雖然不新穎 但樓內應該都是重新裝修過的 所以整理來說 尚可接受
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Cali, Colombia

Super hotel and in a very good location

Posted Nov 22, 2014
It's just one block away from the lake and the beautiful restaurants. If you are foreigner is a very good option for you to stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stuttgart

Business Konfort zu fairem Preis

Posted Oct 31, 2014
Pros: Zentrale Lage 400m zum See. Guter Komfort
Cons: Angabe der Koordinaten, weil die Position in der Expedia Karte nicht stimmt.
Location: Das Hotel liegt 200m östlich von der Metrostation Longxiangqiao an einer belebten 4 spurigen Strasse.
Das Hotel liegt 200m östlich von der Metrostation Longxiangqiao an einer belebten 4 spurigen Strasse. Die Zimmer nach Norden grenzen direkt an die Strasse und sind entsprechend laut. Die Zimmer nach Osten und Süden sind leiser, jedoch auch von der Sonne erwärmt. Die Zimmer nach Süden erreichen im Oktober noch eine Raumtemperatur von 25-29°C weil die Klimaanlage im Oktober nicht mehr betrieben wird, das Fenster eine große Glasfläche hatte, aber zum Lüften nur einen kleinen Spalt geöffnet werden konnte. Die Zimmer sind gut renoviert, Bäder ca. 2-6 Jahre alt, fast kein Schimmel an den Silikonfugen. Hotel ist gepflegt und sauber. Bettwäsche wird häufig (täglich?) gewechsel, Handtücher nach belieben. Frühstücksbuffet ist vielfältig (Obst, Toast, Kuchen, Nudel und Reisgerichte). Schallisolation zum Nachbarn könnte besser sein, man hörte Stimmen und TV.
Comment from Hotel Management
Nov 16, 2014 by Benjamin, Hotel Management
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.
Comment from Hotel Management
Nov 16, 2014 by Benjamin, Hotel Management
Write your comment.Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Walking distance to metro and Westlake

Posted Oct 28, 2014
Not so friendly check in staff. Like the location. And next to hotel there are 2 massage places. Tried the one just across the road and was great!
Comment from Hotel Management
Nov 17, 2014 by Benjamin, Hotel Management
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.
Comment from Hotel Management
Nov 16, 2014 by Benjamin, Hotel Management
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

駅近、飲食店多し、西湖も徒歩10分

Posted Oct 6, 2014
Pros: 立地、快適性、価格
Cons: 特に感じませんでした。
Location: 西湖まで徒歩10分位です。地下鉄駅まで5分位です。
建物はあまり新しくないですが清潔感があり快適です。 スタッフの対応もよかったです。地下鉄駅にも近く便利です。
5 out of 5
Recommended
for Families
by Aminfrom Boston

fantastic hotel and great choice in hangzhou

Posted Sep 18, 2014 on Hotels.com
decent location, superb hotel clean rooms and friendly staff
Comment from Hotel Management
Nov 16, 2014 by Benjmain, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
Comment from Hotel Management
Nov 16, 2014 by Benjmain, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
5 out of 5
Recommended
for Families
by Aminfrom Boston

great choice in Hangzhou

Posted Sep 18, 2014 on Hotels.com
decent location, superb hotel clean rooms and friendly staff
Comment from Hotel Management
Nov 16, 2014 by Benjmain, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
Comment from Hotel Management
Nov 16, 2014 by Benjmain, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Sep 15, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

整体还不错

Posted Sep 12, 2014 on Hotels.com
环境,地理位置,用餐,设施,服务态度都还不错,只是好定网上面写的是双早,怎么就变成单早了,还有wifi不是全覆盖,这个有点掉价
Comment from Hotel Management
Nov 16, 2014 by Benjmain, Hotel Management
尊敬的宾客,非常感谢您的光顾与点评。饭店对于您提出的早餐问题进行了核查,并立即将网页上不正确的信息进行了纠正,因此造成的不便我们非常抱歉。本饭店地理位置优越,交通便利,设施齐全,距离西湖咫尺之遥,更有湖景房及湖景餐厅一览西湖剪影,衷心期待您的再次光临,享受欧式后现代主义的智能化客房,带给您不一样的惊喜。
4 out of 5
Recommended
by francesco

This traveler left a rating score only Posted Aug 26, 2014 on Hotels.com