Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Good location

Posted May 12, 2014
Located near west lake and hangzhou cheng train station.
3 out of 5
for Business Travelers
by TJ KIM from NJ

Hard to Communicate with English

Posted Mar 30, 2014 on Hotels.com
It was hard to Check in and check out with English. Even Bell Boys never spoke English at all. Also, sorrounding environments were so crowded. Need to contral the people (or customers) in the Hotel Lobby. They sounds like fighting. Outside of hotel is understandable, but in Hotel also so loud. Other than that, the grneral grade is Fair. Thank you.
5 out of 5
for Everyone
by A verified traveler

Posted Dec 30, 2013
Pros: Very spacious and efficient service
Cons: Non-smoking rooms
Location: Shopping,eating!!
2 out of 5
by Lily from Singapore

Un-happy experience

Posted Dec 26, 2013
Pros: It is very close to my mum's home.
Cons: Everything, especially facility, and management.
I booked a non-smoking Delux twin room in this hotel. However, when I arrived, I was informed that the Delux room is the same as standard room (superior room), and I was allocated to a smoking room. After I insisted to changed to a non-smoking room, they re-allocated me to a non-smoking room. The facility is quite poor. The fridge is not plugged into the power socket, and is empty inside at all. No safe which should be included. No bath tub. The WiFi always got problem,and I had to unplug and replug it everyday to make it working. The internet line was just randomly put on the floor. The air-flow direction of the air-con can not be adjusted. It blew upsides and it made the room very slow to be heated. My sister booked a discount standard room, but finally her room is much better than mine. Ridiculous. Overall, it is far below a 4 star hotel standard. Even worse than a 3 star hotel.
4 out of 5
by Mark Brown from Ajijic, Mexico

good value for money

Posted Nov 2, 2013 on Hotels.com
the hotel was fine for what I paid, but getting assistance from the hotel staff was difficult (English is a problem) and they wouldn't help me get a taxi...which was problematic. I had to drag my things out to the street and try to hail a taxi, which was very, very difficult.
4 out of 5
for Overnight Stay Before Destination
by toto

This traveler left a rating score only Posted Apr 29, 2012 on Hotels.com
4 out of 5
for Couples
by A verified traveler from Zurich

Convenient and pleasant hotel

Posted Apr 7, 2012
The location is central, 15 minutes away from the West Lake by foot. The hotel offers impeccable rooms in terms of cleanliness, facilities and furniture suiting a business standard. The staff is very helpful, especially at the concierge desk.