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Reviews of Holiday Inn Hangzhou CBD, an IHG Hotel

4 out of 5
Holiday Inn Hangzhou CBD, an IHG Hotel
No 20 Qianchao Road, Hangzhou, Zhejiang

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 89 reviews" "
Rating 8 - Good. 45 out of 89 reviews" "
Rating 6 - Okay. 9 out of 89 reviews" "
Rating 4 - Poor. 4 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Xiaojie, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed in this hotel for 10 nights. pleasant staff and clean. will come back again!
Stayed 10 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit for few days
Hotel room are clean and comfortable, the morning breakfast buffet is great, the location is close to big upscale shopping center, also you can find lost of local and westerners food.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Steven, Leeds England

Liked: Cleanliness, staff & service
Hotel OK. Room has a washing machine and kitchen faculties which I did not require. Because there was so much furniture and equipment in the room, it felt a bit cramped.
Stayed 1 night in Nov 2018

8/10 Good

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was okay, when I checked out the clerk failed to refund my security deposit and still its not being refunded. I looked into the Holiday Inn web site for contact information regarding this issue but could not succeed so far.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

No aircon when outside temperature was 26 - 27 C
My second stay, room a bit on the smaller than what we had last year. No aircon when outside temperature was 26-27 C, had to request for an electric fan to make it through the nights. Convenient location, shower water pressure is good.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
This hotel is catered more for young family. The hotel lobby even have a play zone for kids. My room probably was for family, as there were child proof devices and cartoon drawings all over the room. Staff speak ok English. The hotel is about 20 to 30 minutes to Hangzhou Railway Station depending on traffic. It is an Ok hotel.
Stayed 1 night in Oct 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
good business hotel
good hotel for a short trip to hangzhou
Stayed 1 night in Dec 2017

10/10 Excellent

sverma, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Great Price
I stayed here for 8 nights. The hotel staff were incredibly helpful and spoke english. The room was a nice size, not huge but also not small. Then hotel and room were updated, comfortable and clean. The third floor gym was small but had the equipment I needed. The pool looked nice but I didn't use it (forgot my bathing suit).
Stayed 8 nights in Aug 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard corporate experience
Stock standard Holiday Inn experience. Neither good nor bad. Just a brief one night stay, so no need to at Marriott / Intercontinental around the corner at twice the price.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
free wifi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
Good location for our vendor visit. Free wifi useful for business travel.

10/10 Excellent

Xinyuan, Ohio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Business trip

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
glad to have room upgraded
satisfied

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
you get what you expect from holiday inn close to a big shopping mall and not too far from airport

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Miriam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou
Fab stay as usual

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service but room a bit dated
Service is good but the room is a bit dated and insufficient lighting at the entrance. Not in the city center but good for travel to airport as no need to get stuck in traffic in the city.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Hike, Dongguan, China

Disliked: Cleanliness, staff & service, property conditions & facilities
not for a non smoker
I have stayed here several times in the past and always a great value for the rate, especially the suites. With the mall a 5 minute walk down the road its very convenient. Only problem is, all the rooms now stink of cigarette smoke. I clearly booked a non smoking room, reconfirmed at check in that I wanted a true non smoking room, that does not smell like smoke. They upgraded my room to a "non smoking" room, but told me that while foreigners follow the non smoking laws, chinese guests do not. We got into our room and the non smoking room had multiple ashtrays, no wonder why people smoke in non smoking rooms.

10/10 Excellent

tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room
Very nice hotel to stay but is a bit far from place of intrest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location for business or tour
The location was very convenient for my business. Hotel is maintained well. Service was ok. Sometimes got very noisy when packed with tourists.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort but not convenient
The only shopping mall at this area is Mix.

6/10 Okay

Sue

Liked: Staff & service, room comfort
Great hotel, poor location
The hotel room was comfortable. Basic amenities provided for, but for the same room price and category, my colleague's had an iron in her room and laundry facilities on her floor whereas mine did not. Hotel staff was very polite and their command of English was assuring (I don't speak a word of Mandarin). Main downside was that the hotel location is rather remote. Every cab driver we encountered had trouble recognising even the road name, and it was all the more confusing that there were no less than three Holiday Inns in and around Hangzhou.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Hangzhou
Love the hotel, super clean and the staff are just superb, love to stay again. Location is very good as it is only 30RMB from downtown. Only glitch is hotel map on keycard for taxi needs to be bigger, as taxi drivers have poor eyesights. And the map should read..next to HANGZHOU OPERA. Overall, very impressed with this hotel. Stay in many hotels, one of the best.

8/10 Good

Shaoming

Stayed 2 nights in Apr 2023

8/10 Good

Teresa

Stayed 1 night in Mar 2023

8/10 Good

minghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

6/10 Okay

chin han

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Meng

Stayed 4 nights in Nov 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
안락하고 깨끗한 호텔
선호사항에 킹사이즈베드를 선택 하였는데 트윈베드룸이 배정되었습니다. 선호사항이 잘 반영되지않는 것 같습니다. 흡연 가능한 룸이 있는것같아서 객실에서 담배냄새가 날까봐 걱정했는데 호텔 건물 전체가 금연이라고 합니다. 객실 위생상태는 만족스러웠습니다. 위치는 좀 외진 것 같습니다.
Stayed 6 nights in Nov 2019

8/10 Good

Jaeseok

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

수영

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
좋아요 시내에서는 좀 멀어요
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
항저우 시내에 묵을거라면 강추
* 일단 공항에서 가깝습니다 * 바로 근처에 완샹청, 래플즈등의 초대형 쇼핑몰이 있어서 쇼핑하기 편리 * CBD지역 어디에도 빠르게 접근 가능합니다 (바로 옆이 항주 시청사) * 시설이 매우 깨끗하고 쾌적하며, 1층 로비도 넓고 깨끗 * 조식 부페 퀄리티 좋음 * 로케이션과 퀄리티를 감안했을때 매우 합리적인 가격. 가성비 굿
Stayed 1 night in Jun 2019

8/10 Good

youngsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비가 있는 호텔숙박 이었고요 주위 도로에 인접해 있지만 신 도시내에 있어서 밤에 조용하고 여유로운 호텔이었음
Stayed 1 night in May 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
標準房挺好的
標準大床 還是比較好的... 雖然房間不大, 但是該有的還是有, 住的那一間硬體部份養護的還不錯, 也要感謝之前住的人沒有破壞, 所以才會延續好的環境
Stayed 1 night in May 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美中不足
5月1日, 正好是旺季, 在HOTEL 上訂房而到飯店時, 客房服務說己經滿房, 還好是會員, 免費升級到行政房, 行政房雖大, 但是住的那一間房間三個洗水台的槽有二個不完善, 一個是有裂痕(但不影響使用), 一個是止水閥損壞. 整體而言是不錯的. 但願飯店注意小細節
Stayed 1 night in May 2019

8/10 Good

FUNG HOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點安靜環境舒適房間乾淨
Stayed 2 nights in Apr 2019

10/10 Excellent

PO-YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for business trip
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and good hotel, will stay again
clean and good hotel, will stay again
Stayed 1 night in Jan 2019

8/10 Good

Oerjan

Liked: Cleanliness, staff & service, property conditions & facilities
OK business hotel. Convenient location.
OK business hotel i the futuristic business area of Hangzhou. Nice room, but the bed mattress was very thin and hard. Good service and breakfast. Not too may interesting things to see in the neighborhod, althhough there is a couple of nice shopping malls and restaurants within walking distance. Most of the city is just a short taxi ride away.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aug 2018
great experience
Stayed 1 night in Jul 2018

10/10 Excellent

zhekai

出差好选择
地段很不错，离江边和市民中心都挺近，对面有条巷子，里面便利店，早餐店什么都有，挺方便的
Stayed 1 night in Aug 2018

8/10 Good

CHAE WOOK

Liked: Staff & service, property conditions & facilities, room comfort
출장시 교통이 상당히 좋고 도심에 위치에 깨끗하고 편리했습니다 호텔 스텝들이 특히 친절하고 좋았습니다
Stayed 1 night in Aug 2018